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Windows 7: Windows Activation Error - Dell Inspiron, Win7 Home Prem. SP1 64-bit

17 Jan 2015   #11
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

See: Activate Windows 7 by Phone

Sorry, it's only a 30 day trial (it is in the tutorial)

Get Help Activating Microsoft Windows

edit: The phone numbers are somewhere on Microfot.com
I can't locate them now though.
If you go round a few times with SLUI

try searching for authentication or activation.

be careful to only accept Microsoft results or only serach Microsoft.com- there are bogus site out there and they are dangerous.


My System SpecsSystem Spec
.
17 Jan 2015   #12
Darkstrike

Windows 7 Ultimate 64-bit
 
 

Hey Slarty - that is the method I've tried to use, but there is no option there for phone activation on this machine - it only shows the "Buy a new key", "Activate online now" and "contact Microsoft for help" options. I do know I selected on install to do Activation online, and right now the countdown says "2 days until automatic activation" (it said 3 when I first did the install)....do I have to wait until this 3-day period ends before the phone activation method will appear?

I've found the phone numbers and called this morning, but nobody could help me because I was told that department wasn't open yet and would be 1.5 hours later...couldn't wait though as I had to head to work.

Even if I call though, don't I need the "Product ID Activation" thing to come up on the computer to do the phone activation with an MS rep?
My System SpecsSystem Spec
17 Jan 2015   #13
Darkstrike

Windows 7 Ultimate 64-bit
 
 

Ok....update - called Microsoft, they checked the key and said it is a legitimate key, but it is "blocked" as it is an OEM key, so it cannot be reactivated. I assume this means the key was an OEM/SLP key, probably from Dell where the computer is from.

If that is the case, as the computer has no factory recovery partitions or original factory recovery disks (unless the last tech still has them and somehow used them the last time these people had to get their computer reformatted), does that mean he probably "activated" that key through sketchy means?

Stupid question....keys aren't tied to individual DISKS are they? I.E. if he had an OEM install disk that he used, that wouldn't have "blocked" this key unless I reinstalled with that same disk, would it? (Pretty sure this isn't the case, but, like I said, getting pretty frustrated at this point and trying to make sure I understand everything clearly so I can explain to my clients how they now have to go buy another copy of Windows or a new computer, or go with a different OS like Linux if they don't want to put more money into it...)
My System SpecsSystem Spec
.

17 Jan 2015   #14
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Microsoft doesn't care what Windows 7 disc you use or how many times you use it.
What Microsoft care about is the COA key. What kind it is and how it is being used.

Microsoft give a method to download Windows 7 and burn it to a DVD free.

What they didn't give is the COA key to activate it properly. Nasty old Microsoft want paid for that COA key.

Keep this in mind that their are many reasons that Windows 7 will not activate and they can be repaired to activate. Doesn't sound like yours is repairable until you get a proper COA key.


That is why in post #9 I mentioned doing this tutorial so are experts can take a look.
If I understand your post Microsoft stated it was a oem/slp key which they don't help with.


Windows Genuine and Activation Issue Posting Instructions

I will be gone now and leave you in the hands of Slartybart
My System SpecsSystem Spec
17 Jan 2015   #15
Darkstrike

Windows 7 Ultimate 64-bit
 
 

Hi Layback,

Thanks for the info! I had already followed the instructions in that tutorial though - my MGADiag info is attached in a text file in my very first post of this thread, however, here it is again if need be in the "code" form!

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2FBFAA12-9EF5-48E8-BA5C-20A430614FA3}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2FBFAA12-9EF5-48E8-BA5C-20A430614FA3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3425855034-1406146145-2587759181</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 545</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090907000000.000000+000</Date></BIOS><HWID>16C53607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-0162015
Installation ID: 010221763632869905165832243203700536543746515764221595
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Initial grace period
Time remaining: 42720 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 1/16/2015 9:57:26 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAln3KuYhAjmgs4GT+iP3qpCLeHhiOJUxY

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          FX09   
  FACP            DELL          FX09   
  HPET            DELL          FX09   
  MCFG            DELL          FX09   
  SLIC            DELL          FX09   
  DMY2            DELL          FX09   
  SSDT            PmRef        CpuPm
My System SpecsSystem Spec
17 Jan 2015   #16
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

All I see is Microsoft is asking for validation. Which means you will need the proper COA key.

From your log.

Quote:
License Status: Initial grace period Time remaining: 42720 minute(s) (29 day(s)
My System SpecsSystem Spec
17 Jan 2015   #17
Darkstrike

Windows 7 Ultimate 64-bit
 
 

Guess we are out of luck then...there are no COA stickers on the machine (as they have been removed), I don't have any factory recovery media for it, and the key I do have won't activate.

A grateful thanks anyway for the help though gents! Would still love to know how that other tech managed to get that key working if MS says it's blocked...something sounds fishy to me there...
My System SpecsSystem Spec
17 Jan 2015   #18
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

A few things:

1) the MGA log says it's all good
2) MS said they couldn't help you because the key is blocked in their DB. I mentioned this might be the case
3) MS also punted since it's an OEM - try the Dell route.
4) I have no idea where the key came from - I thought perhaps that the tech had simply given you the OEM key, but apparently he gave you a valid key for a Dell machine

5)The partner agreement between MS and an OEM places the responsibility on the OEM. I also mentioned this before.
6) the 2 day automatic activation is only when Windows will try to automatically activate. It sounds as though it will fail to activate from your conversation with MS (they told you the key is blocked). Why it is blocked, I don't know - could be too many attempts to activate, could be a bad key that wasn't in the DB of blocked keys before (when the other tech was able to activate Windows)

7) LayBackBear showed you that you have 29 days remaining on the 30 day trial period. Use that time to chase down a solution. If you want more time on the trial see:
License Information for Windows 7

Also look in the related tutorials at the bottom of the first post for ideas.

You mentioned Linux. I tried a few and really like Mint Mate.
Main Page - Linux Mint

You're sort of trapped in the legal world of licensing.

If MS and Dell can't help you straighten this out, I'm won't be able to help you either. All I can do is offer some advice on who to contact. I've done that and a bit more. I've exhausted everything I have to offer.
The bottom line is that you're going to need a valid key. How you get it is up to you now.
Use the tutorial section to find out more on licensing.

Good luck,

Billl
.
My System SpecsSystem Spec
18 Jan 2015   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

With Dells, the COA sticker should be in the battery compartment
My System SpecsSystem Spec
18 Jan 2015   #20
Darkstrike

Windows 7 Ultimate 64-bit
 
 

Thanks Noel, but this is a desktop...going to call Dell later today and see what they say.
My System SpecsSystem Spec
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 Windows Activation Error - Dell Inspiron, Win7 Home Prem. SP1 64-bit




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