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Windows 7: Windows Activation Error - Dell Inspiron, Win7 Home Prem. SP1 64-bit

18 Jan 2015   #21
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Let us know what Dell says on how this problem should be handled.
It would be nice to know their policy. It may help others.


My System SpecsSystem Spec
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19 Jan 2015   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Duh! ... I blame my flu/old/lergy for that!

(still feeling like death warmed up)

The most common explanation for this problem is the use of retail media for a reinstall - while using the Key found with a Keyfinder app, rather than the one from the COA.

Note that if a machine (from a major manufacturer) doesn't have a COA sticker, then it almost certainly didn't ship with Windows installed - you should be able to check that on Dell's site with the Service Tag. However, the MGADiag report shows the presence of a SLIC table which appears to be genuine - and which implies that the machine did in fact ship with Windows installed.
My System SpecsSystem Spec
19 Jan 2015   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looking a little deeper at the available data, it seems that the Inspiron 545 shipped with Vista installed - I can't find any references to it having shipped with Win7. This possibly means that the Win7 SLIC table we're seeing is the result of either a hack, or a mistaken BIOS update from Del (they did issue a few with SLIC tables in - which they aren't supposed to do)
Removing or defacing the COA sticker is a common practice where people have installed counterfeits with the idea of selling them on.
My System SpecsSystem Spec
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19 Jan 2015   #24
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Looking a little deeper at the available data, it seems that the Inspiron 545 shipped with Vista installed - I can't find any references to it having shipped with Win7. This possibly means that the Win7 SLIC table we're seeing is the result of either a hack, or a mistaken BIOS update from Dell (they did issue a few with SLIC tables in - which they aren't supposed to do)
Removing or defacing the COA sticker is a common practice where people have installed counterfeits with the idea of selling them on.
The history of the machine is most likely the cause of confusion. I think it's been resold more than one time. Any of the sellers could have removed the Vista COA so the buyer didn't think they were getting a raw deal - dunno.

How it got an OEM SLIC table is another guess - if one of the sellers was savyy enough, they might have used a Dell OEM disc to install Win7, which would invalidate the install. If that seller used the OEM disc to update many machines, MS would have blacklisted the key. This is all supposition on my part of course.

Dell is Darkstrike's last hope to avoid buying a retail Windows. IF the machine was originally sold with Windows 7 (I didn't check and take you at face value on the Vista stuff) and IF Dell is willing to supply a new key, then the install will be legal.

Other than that - Linux????

Good luck Darkstrike - Dell giving you a Win7 key is a long shot, but it's a shot.

Bill
.
My System SpecsSystem Spec
19 Jan 2015   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The OEM_SLP Key included in all OEM Recovery media from large manufacturers is blocked from activation anyhow - it's supposed to self-activate using the SLIC table and licenses included in the media itself.
My System SpecsSystem Spec
19 Jan 2015   #26
Darkstrike

Windows 7 Ultimate 64-bit
 
 

Hey all,

I was gone all day today, so I still haven't had a chance to call Dell...despite my repeated mentions that the MACHINE itself is fine and they could easily buy another license, the owners decided to buy a new computer instead.....and when I say new computer, I mean a used one from a local computer shop with the EXACT same stats as this one.....for $300.....when a new copy of Windows would be ~$100.

Sorry for all the ellipsis in that paragraph, but the common sense thought process in their decision eludes me.

As for the machine yes, bought new by one owner, then the aforementioned other computer tech got it somehow, then sold it used to the owners I was working on it for. There is a blatantly obvious location on the case where a COA sticker WAS, but it's not there anymore, and there's not even any glue residue, so I think whoever removed it was being REALLY careful to make it unnoticeable...hoping to call Dell tomorrow, but I am definitely not holding my breath. If no Win7 key from them, I'll toss Linux on it and put it up on Kijiji for them, they should be able to get some money back out of it.

Thanks again for the discussion guys.
My System SpecsSystem Spec
19 Jan 2015   #27
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You're welcome,

Glad it all worked out for all concerned.
When you get the chance, please mark your thread closed.

Thanks,

Bill
.
My System SpecsSystem Spec
19 Jan 2015   #28
gregrocker

 

Let us know what Dell says about it. Is the Dell tag number still on there so they can look up the specific build?
My System SpecsSystem Spec
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 Windows Activation Error - Dell Inspiron, Win7 Home Prem. SP1 64-bit




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