Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Jan W7 update failing

17 Jan 2015   #1
sargan

W7 64 bit ultimate
 
 
Jan W7 update failing

PC is W7 Ultimate 64 bit SP1
Kept fully up to date.
Last update I can see is security update 17 Dec KB3025390 nothing shows after that date

Last 2 days ... on PC shutdown get the 'installing updates 1-5 message" then it shuts down OK

On next start up , goes though several screen,including one which says applying 1156 ... (too fast to read rest) and then starting window again ... this time get the start up music then eventually get the :
Preparing to configure windows - do not turn off your computer

Left for more than 60 mins ... goes no further ....
If I switch off and it asks which option on restart .. I choose safe mode+ nw ... it starts, gives a quick message something along lines on updates failed to apply, reboots into normal mode and works OK.

Until shutdown where it goes back into installing updates 1-5 again

As it has happened last 5 times .... assuming I am in a loop ....
Is there a fix or current known issue?


My System SpecsSystem Spec
.
18 Jan 2015   #2
Legaede

Windows 7 32-bit, Windows 8 64-bit and Windows 10 Tech Preview
 
 

Hello there,

Please click the start menu, type Event Viewer and hit enter. Click the drop down icon to the left of custom views, right-click administrative events and select save all events in custom view as. Choose a file name for it and save it in your desired location.

Please upload the files to a sharing site, such as OneDrive then provide me with the link.

Thanks,
Legade
My System SpecsSystem Spec
18 Jan 2015   #3
sargan

W7 64 bit ultimate
 
 

Never used Event Viewer before - new one on me :-)
Thanks for trying to help.

File created and loaded :
https://www.dropbox.com/s/osuddobfxu...ents.evtx?dl=0

Looked and can see the following group of updates failing each time:

Security Update for Windows 7 for x64-based Systems (KB3021674)
Security Update for Windows 7 for x64-based Systems (KB3019215)
Security Update for Windows 7 for x64-based Systems (KB3022777)
Security Update for Windows 7 for x64-based Systems (KB3020388)
Security Update for Windows 7 for x64-based Systems (KB3023266)
My System SpecsSystem Spec
.

18 Jan 2015   #4
sargan

W7 64 bit ultimate
 
 

Worked around issue, turned off auto install, and installed them one at a time. Re-booting after each one.
Be good to know cause though ..
In case I have underlying issue.
My System SpecsSystem Spec
19 Jan 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

One possible cause is the fact that you appear not to have had a 'normal' shutdown for over a month (I didn't check back further) this can result in things getting out of sync, and updates failing.

If I'm honest, I'm surprised that the updates installed individually, since the errors for all of them were of the '643' type, which normally indicated serious corruption.


I would recommend sorting out your shutdown failures by posting in the Performance and Maintenance section here, where there are people more experienced than us in such things.
My System SpecsSystem Spec
19 Jan 2015   #6
sargan

W7 64 bit ultimate
 
 

I get no alarm or message until 2 days ago it shuts down every time with no problems.
How would I know it is not shutting down properly.
My System SpecsSystem Spec
19 Jan 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The only definite way to know is to check the Event logs - every time the machine has rebooted recently, there has been the entry....
Quote:
Log Name: System
Source: EventLog
Date: 18/01/2015 19:33:08
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Rick-PC
Description:
The previous system shutdown at 19:31:23 on ‎18/‎01/‎2015 was unexpected.
My System SpecsSystem Spec
Reply

 Jan W7 update failing




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Update Installer Update failing - Code 80073712
Logs attached. Attempting to update Windows results in attempt to update Windows Update Installer, which fails with Code 80073712. Logs attached. sfc /scannow reported no problems found. Windows 7 SP1 Home Premium x64 Thanks in advance! - Tim
Windows Updates & Activation
Why does Windows Update keep failing, and can I fix it?
OK, I've got a little problem here... A week or two ago, I had to install an overdose of updates. In fact, about 164 in one day. And, since Saturday, for the past four days, my computer kept telling me to install the one update. In those four days, I've been constantly shutting down the computer...
Windows Updates & Activation
Windows Update keeps failing to update
Windows Update tries to install the same updates repeatedly and always fails. I've tried to run Microsoft Fix it but it didn't help.
Windows Updates & Activation
windows update failing
hi all trying to update my laptop. windows update keeps failing , i even try to do it manually but keeps saying "windows cannot check for update because the service isnt running you may need to restart ur computor." ive tried restarting but nothing happens. hope u can help.
Windows Updates & Activation
Windows Update Failing
Windows update is failing with error code 643(see attached screen shot) I've installed and run the SURT screen shots and CBS log file is attached thanks in advance for your help
Windows Updates & Activation
Windows Update failing
AHHHH finally, someone or something that can help, niemiro, or Richard, i am having the same issue with my pc and am wondering if you could create a .zip fix for me to. I'm only new to the forum and odn't even know how to send a pm, so maybe you pm me first or send me your email address. I'll paste...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:30.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App