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Windows 7: Cannot download SP1, error code 80073712

19 Jan 2015   #1
MU5ICI4N

Windows 7 Ultimate x64
 
 
Cannot download SP1, error code 80073712

Hello all,

Recently I have been experiencing difficulty in installing the service pack 1 update for my Windows 7. Every time I try to install it, it stops around 20% or so and gives me a 8007312 error. Any help would be greatly appreciated!

attached is my CBS log, per the posting instructions.

thanks,

MU5ICI4N


My System SpecsSystem Spec
.
20 Jan 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks to me as if you have some registry corruption.


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
20 Jan 2015   #3
MU5ICI4N

Windows 7 Ultimate x64
 
 

Noel,

Thanks for responding

here is the link for my components file: https://www.dropbox.com/s/2u599wvrqw...nents.zip?dl=0

Cheers,

MU5ICI4N
My System SpecsSystem Spec
.

22 Jan 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here we go...

I've uploaded a file - m4naa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\m4naa\COMPONENTS" C:\Windows\System32\config

.


If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
22 Jan 2015   #5
MU5ICI4N

Windows 7 Ultimate x64
 
 

Noel,

Thanks for the help!

I downloaded the m4naaa file, extracted it to my desktop, created a system restore point, opened an elevated command prompt, then ran the following commands:

IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
This command gave me no trouble, I hit ENTER and it seemed to register

I then ranREN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
This command went smoothly as well

Then I triedCOPY "%userprofile%\desktop\m4naa\COMPONENTS" C:\Windows\System32\config, but I got the error "The system cannot find the file path specified"

I noticed that you seemed to be talking about two commands, but it seemed like 3 to me, one for each line. should I have done all three? I've included a picture of my command prompt window.


cheers
My System SpecsSystem Spec
23 Jan 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that - I recently added the topmost line to reduce confusion, and haven't modified the instruction to suit

Where did you extract the file to?

run the following command

DIR %userprofile%\desktop\components /s

post the results.
My System SpecsSystem Spec
23 Jan 2015   #7
MU5ICI4N

Windows 7 Ultimate x64
 
 

Noel,

No problem! glad to know I didn't mess up by running a command I shouldn't have. I extracted the file to the desktop, but I think I found the source of the problems. The file I downloaded is calledm4naaa, not m4naa as specified in the program I ran.

did I download the right file? If so, should I alter the actual name of the file to suit the command or alter the command to suit the name of the file?

Cheers
My System SpecsSystem Spec
23 Jan 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Just me being shaky-fingered 'cos of my cold
carry on, either change the name of the extracted folder, or change the command to suit.

Sorry about that!
My System SpecsSystem Spec
27 Jan 2015   #9
MU5ICI4N

Windows 7 Ultimate x64
 
 

Sorry for the delay getting back. A cold, eh? bummer. that time of year again I suppose

I renamed the file to m4naa, and all of the commands ran smoothly! the command that gave me trouble before instead said something like "Files Copied".

Next, I rebooted per your instructions, but upon startup windows tried to run a CHKDSK Scan, which I cancelled. Should I have cancelled the scan?

After cancelling the scan, I ran a CheckSUR scan and I have included the log file (C:\Windows\Logs\CBS\CheckSUR.log)

Cheers
My System SpecsSystem Spec
28 Jan 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great - CheckSUR shows clear of errors now.

Please run another SFC /SCANNOW - if that also comes back 'no violations found' try Windows Update again, after a new Check for Updates.

If not all clear, please post the new CBS.log file.
My System SpecsSystem Spec
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 Cannot download SP1, error code 80073712




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