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Windows 7: "This computer is not running Genuine Windows" message - still / again

20 Jan 2015   #1
spokey

Windows 7 32-bit
 
 
"This computer is not running Genuine Windows" message - still / again

When I got this message earlier this month, I searched around, read the posts here etc. After reading about the problem I let windows install KB3024777 to fix the KB3004394(?) problem.

Everything appeared to work. January updates were installed. This was three days ago. But today I got the message again. Don't know how often the message is supposed to come up. I have since cold booted once and it has not come back. Yet. I completely shut this machine down every day at 1AM and let the bios start it at 7:30AM.

I upgraded this machine from xp by totally wiping the disks and using a retail full win7 pro. At least I think it's a full retail. The other boxes have a small upgrade notice on the box. The OS was installed sometime in the fall of 2013 but i did a full restore in I think 12/2013 to fix some problem I had with Quicken


the diagnostics report:


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KV7XP-F8P48-B3K8X
Windows Product Key Hash: flPJFCz8h3gRJMnllP6AKJLa3zw=
Windows Product ID: 00371-177-6215034-85905
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {61E75CC2-9D5F-4E78-9ADF-3F532D975C1A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{61E75CC2-9D5F-4E78-9ADF-3F532D975C1A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B3K8X</PKey><PID>00371-177-6215034-85905</PID><PIDType>5</PIDType><SID>S-1-5-21-23880276-3244586902-2607623387</SID><SYSTEM><Manufacturer>INTEL</Manufacturer><Model>DP43TF</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>NBG4310H.86A.0104.2010.0122.1624</Version><SMBIOSVersion major="2" minor="4"/><Date>20100122000000.000000+000</Date></BIOS><HWID>BBEF3D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-621503-00-1033-7600.0000-0192011
Installation ID: 014893451515312711873912648450693893967241377372510172
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: B3K8X
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/20/2015 12:19:24 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:16:2015 09:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABgABAAEAAAABAAAAAQABAAEAln2+mu4LRryENKoz4l/KzXw7elty+fIypiJMWA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
  ACPI Table Name  OEMID Value OEMTableID Value
  APIC         INTEL       DP43TF
  FACP         INTEL       DG43NB
  HPET         INTEL       DP43TF
  MCFG         INTEL       DP43TF
  ASF!         INTEL       DP43TF



My System SpecsSystem Spec
.
21 Jan 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

What AV are you using?
Try this...



Please disable real-time scanning/protection and reboot

If the notification has disappeared, re-enable real-time scanning and reboot again

If the notification is still present, first check whether the real-time scanning is still switched off.

If so, then re-enable it and post the result.

If it's turned itself back on then tell me or try again using a different disable option.

Post back with the results
My System SpecsSystem Spec
21 Jan 2015   #3
spokey

Windows 7 32-bit
 
 

thx

I'm using AVG

got the real time disabled but still letting the scheduled scans go.

How often does the window usually popup? I've only had this pop up once in now four days since KB3024777 was installed. I'm not getting this everytime I boot unless it goes away after awhile. This computer boots automatically each time well before I get up and use it.
My System SpecsSystem Spec
.

22 Jan 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You should re-enable the real-time protection again.

Normally you'll see a warning on every boot, and possibly also a black background and watermark - but it may just be a race condition which is worked around next time the SPP service checks. Such conditions are very hard to pin down, but generally sort themselves out over a few days anyhow.
My System SpecsSystem Spec
22 Jan 2015   #5
spokey

Windows 7 32-bit
 
 

thanks

if i understand, you are recommending just wait it out to see if it goes away.
My System SpecsSystem Spec
22 Jan 2015   #6
RolandJS

Windows 7 Professional 64-bit
 
 

Would OP benefit from this URL to validate, "re-genuine," Windows 7?
What is validation and how does it work? - Windows Help
I use the above several times a week to reafirm my Windows 7 did not get "dorked" somehow.
My System SpecsSystem Spec
23 Jan 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I fthe problem is what I think it is manual validation will have no effect - but it certainly can't hurt, and may give a little more information if it fails, and the OP posts a new MGADiag report.
My System SpecsSystem Spec
24 Jan 2015   #8
spokey

Windows 7 32-bit
 
 

well so far it has not shown up again so perhaps Noel's

Quote:
Normally you'll see a warning on every boot, and possibly also a black background and watermark - but it may just be a race condition which is worked around next time the SPP service checks. Such conditions are very hard to pin down, but generally sort themselves out over a few days anyhow.
is what was happening.

Assuming it is gone for good, I have a forum / etiquette question. I could mark this as solved but it seems like that would encourage others to read this which is probably not all that useful. So should I mark as solved or not?
My System SpecsSystem Spec
25 Jan 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Leave it for a couple of days to see if things level out - if so then mark it as solved.
My System SpecsSystem Spec
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 "This computer is not running Genuine Windows" message - still / again




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