"This computer is not running Genuine Windows" message - still / again


  1. Posts : 38
    Windows 7 32-bit
       #1

    "This computer is not running Genuine Windows" message - still / again


    When I got this message earlier this month, I searched around, read the posts here etc. After reading about the problem I let windows install KB3024777 to fix the KB3004394(?) problem.

    Everything appeared to work. January updates were installed. This was three days ago. But today I got the message again. Don't know how often the message is supposed to come up. I have since cold booted once and it has not come back. Yet. I completely shut this machine down every day at 1AM and let the bios start it at 7:30AM.

    I upgraded this machine from xp by totally wiping the disks and using a retail full win7 pro. At least I think it's a full retail. The other boxes have a small upgrade notice on the box. The OS was installed sometime in the fall of 2013 but i did a full restore in I think 12/2013 to fix some problem I had with Quicken


    the diagnostics report:


    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KV7XP-F8P48-B3K8X
    Windows Product Key Hash: flPJFCz8h3gRJMnllP6AKJLa3zw=
    Windows Product ID: 00371-177-6215034-85905
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {61E75CC2-9D5F-4E78-9ADF-3F532D975C1A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.141211-1742
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{61E75CC2-9D5F-4E78-9ADF-3F532D975C1A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B3K8X</PKey><PID>00371-177-6215034-85905</PID><PIDType>5</PIDType><SID>S-1-5-21-23880276-3244586902-2607623387</SID><SYSTEM><Manufacturer>INTEL</Manufacturer><Model>DP43TF</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>NBG4310H.86A.0104.2010.0122.1624</Version><SMBIOSVersion major="2" minor="4"/><Date>20100122000000.000000+000</Date></BIOS><HWID>BBEF3D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-621503-00-1033-7600.0000-0192011
    Installation ID: 014893451515312711873912648450693893967241377372510172
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: B3K8X
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 1/20/2015 12:19:24 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:16:2015 09:35
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAEABgABAAEAAAABAAAAAQABAAEAln2+mu4LRryENKoz4l/KzXw7elty+fIypiJMWA==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name  OEMID Value OEMTableID Value
      APIC         INTEL       DP43TF
      FACP         INTEL       DG43NB
      HPET         INTEL       DP43TF
      MCFG         INTEL       DP43TF
      ASF!         INTEL       DP43TF
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    What AV are you using?
    Try this...



    Please disable real-time scanning/protection and reboot

    If the notification has disappeared, re-enable real-time scanning and reboot again

    If the notification is still present, first check whether the real-time scanning is still switched off.

    If so, then re-enable it and post the result.

    If it's turned itself back on then tell me or try again using a different disable option.

    Post back with the results
      My Computer


  3. Posts : 38
    Windows 7 32-bit
    Thread Starter
       #3

    thx

    I'm using AVG

    got the real time disabled but still letting the scheduled scans go.

    How often does the window usually popup? I've only had this pop up once in now four days since KB3024777 was installed. I'm not getting this everytime I boot unless it goes away after awhile. This computer boots automatically each time well before I get up and use it.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    You should re-enable the real-time protection again.

    Normally you'll see a warning on every boot, and possibly also a black background and watermark - but it may just be a race condition which is worked around next time the SPP service checks. Such conditions are very hard to pin down, but generally sort themselves out over a few days anyhow.
      My Computer


  5. Posts : 38
    Windows 7 32-bit
    Thread Starter
       #5

    thanks

    if i understand, you are recommending just wait it out to see if it goes away.
      My Computer


  6. Posts : 2,774
    Windows 7 Professional 64-bit
       #6

    Would OP benefit from this URL to validate, "re-genuine," Windows 7?
    What is validation and how does it work? - Windows Help
    I use the above several times a week to reafirm my Windows 7 did not get "dorked" somehow.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    I fthe problem is what I think it is manual validation will have no effect - but it certainly can't hurt, and may give a little more information if it fails, and the OP posts a new MGADiag report.
      My Computer


  8. Posts : 38
    Windows 7 32-bit
    Thread Starter
       #8

    well so far it has not shown up again so perhaps Noel's

    Normally you'll see a warning on every boot, and possibly also a black background and watermark - but it may just be a race condition which is worked around next time the SPP service checks. Such conditions are very hard to pin down, but generally sort themselves out over a few days anyhow.
    is what was happening.

    Assuming it is gone for good, I have a forum / etiquette question. I could mark this as solved but it seems like that would encourage others to read this which is probably not all that useful. So should I mark as solved or not?
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Leave it for a couple of days to see if things level out - if so then mark it as solved.
      My Computer


 

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