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Windows 7: MS14-024 (KB2589288) failing to install

22 Jan 2015   #1
bfrisan

windows 7
 
 
MS14-024 (KB2589288) failing to install

I have a few computers being flagged with the following vulnerability:
(MS14-024) Microsoft Common Control ASLR Security Bypass (2961033)

All attempts to download and install the patch is failing with error:
"The expected version of the product was not found on the system"

All computers are Win7 running Office 2010 32bit.

Anyone seen this or have any suggestions?


My System SpecsSystem Spec
.
22 Jan 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Are experts will need this tutorial done in order to give advice.

Windows Update Posting Instructions

No I'm not one of the experts.
My System SpecsSystem Spec
23 Jan 2015   #3
bfrisan

windows 7
 
 

1. Downloaded and ran SURT.
2. Ran SFC Scan and it appeared to detect and fix somethings.
3. The only error message I get is: "The expected version of the product was not found on the system"
This is done by manually installing the patch. We do not use Windows Update. We block that at our company.
Patches are pushed via SCCM.
4. Can not attach CBS log looks like file size to big.
My System SpecsSystem Spec
.

23 Jan 2015   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I'm no expert on these kinds of things but I do have a question.

Have you contacted your company I.T. department with your problem?

Because our experts are in different parts of the world and very busy some times you will have a wait period.
My System SpecsSystem Spec
23 Jan 2015   #5
bfrisan

windows 7
 
 

I am the IT Dept who has exhausted his resources...
My System SpecsSystem Spec
23 Jan 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Upload the files to onedrive or Dropbox and post a link
My System SpecsSystem Spec
23 Jan 2015   #7
bfrisan

windows 7
 
 

Those sites are blocked for us.
My System SpecsSystem Spec
23 Jan 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In that case delete the older CBSPersist files until the compressed filesize is below 8MB and upload the result
My System SpecsSystem Spec
23 Jan 2015   #9
bfrisan

windows 7
 
 

file attached
My System SpecsSystem Spec
23 Jan 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'll look at it when I get home...
My System SpecsSystem Spec
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 MS14-024 (KB2589288) failing to install




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