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Windows 7: Windows 7 x86 update problem 80070643 and 80071A91 errors

29 Jan 2015   #41
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Subscribing


My System SpecsSystem Spec
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29 Jan 2015   #42
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thanks, Steve
My System SpecsSystem Spec
29 Jan 2015   #43
ArtoPower

Windows 7 Ultimate x86
 
 

Quote   Quote: Originally Posted by NoelDP View Post

Please follow the Blue Screen of Death (BSOD) Posting Instructions and post the resulting logs here - I'll see if I can get someone to try and interpret them.
I've done


Attached Files
File Type: zip USER-HP-29_01_2015_160437,18.zip (210.8 KB, 4 views)
My System SpecsSystem Spec
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29 Jan 2015   #44
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I have checked the dumps and get very little info that I can use. All of the stop codes are a stop code 93 which means

Quote:
The INVALID_KERNEL_HANDLE bug check has a value of 0x00000093. This bug check indicates that an invalid or protected handle was passed to NtClose.
This is the outcome of the dumps I get

Code:
Use !analyze -v to get detailed debugging information.
BugCheck 93, {1ce0, 0, 0, 0}
Probably caused by : ntkrpamp.exe ( nt!ObpCloseHandleTableEntry+1b2 )
Followup: MachineOwner
Code:
will cause this bugcheck, unless bad handle detection is enabled.
Arguments:
Arg1: 0001ae40, The handle that NtClose was called with
Arg2: 00000000, A protected handle was closed.
Arg3: 00000000
Arg4: 00000000, The error occurred closing an invalid kernel handle.
Debugging Details:
------------------
 
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x93
PROCESS_NAME:  System
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER:  from 8387f51a to 83718d7c
STACK_TEXT:  
8bb0b05c 8387f51a 00000093 0001ae40 00000000 nt!KeBugCheckEx+0x1e
8bb0b0b0 8387f2ac 8a801c40 bf3cfc80 857c5c78 nt!ObpCloseHandleTableEntry+0x1b2
8bb0b0e0 8387f646 857c5c78 00000000 8bb0b184 nt!ObpCloseHandle+0x7f
8bb0b0fc 836778e6 8001ae40 8bb0bbdc 83675239 nt!NtClose+0x4e
8bb0b0fc 83675239 8001ae40 8bb0bbdc 83675239 nt!KiSystemServicePostCall
8bb0b178 89a2ead2 8001ae40 89a1d9fe 89a17f18 nt!ZwClose+0x11
8bb0b180 89a1d9fe 89a17f18 8bb0b20c 89a17f28 Ntfs!TxfClearDir+0x44a
8bb0b184 89a17f18 8bb0b20c 89a17f28 0214ba95 Ntfs!_NLG_Return2
8bb0b1b0 89a17fe4 89a40b9c 8bb0bbcc fffffffe Ntfs!_local_unwind4+0x80
8bb0b1c4 89a1d695 8bb0bbdc 89a40b9c 00000000 Ntfs!_EH4_LocalUnwind+0x10
8bb0b1f4 836b1c42 8bb0b2c0 8bb0bbcc 8bb0b310 Ntfs!_except_handler4+0x14f
8bb0b218 836b1c14 8bb0b2c0 8bb0bbcc 8bb0b310 nt!ExecuteHandler2+0x26
8bb0b23c 836f251a 8bb0b2c0 8bb0bbcc 8bb0b310 nt!ExecuteHandler+0x24
8bb0b5e8 89a17fcf 8bb0bcd4 89a17fcf 00000000 nt!RtlUnwind+0x126
8bb0b60c 89a1d62d 00000000 00000000 00000000 Ntfs!_EH4_GlobalUnwind+0x15
8bb0b634 836b1c42 fffffffe 8bb0bcd4 8bb0b720 Ntfs!_except_handler4+0xe7
8bb0b658 836b1c14 8bb0b9f0 8bb0bcd4 8bb0b720 nt!ExecuteHandler2+0x26
8bb0b67c 836e5878 8bb0b9f0 8bb0bcd4 8bb0b720 nt!ExecuteHandler+0x24
8bb0b710 83674e1b 8bb0b9f0 8bb0b720 00010007 nt!RtlDispatchException+0xb6
8bb0ba40 89a1d9c6 c0000101 fffffdff 882fc998 nt!RtlRaiseStatus+0x47
8bb0ba54 89a2e97a 882fc998 c0000101 00000000 Ntfs!NtfsRaiseStatusInternal+0xb3
8bb0bbdc 89a2ec8f 882fc998 8b8070f8 0214b741 Ntfs!TxfClearDir+0x2f8
8bb0bc58 89a5a668 882fc998 8a99b000 8b89ad08 Ntfs!TxfResetRm+0x17c
8bb0bce4 89a2d64b 8807a0d8 00000000 8807b8d0 Ntfs!TxfInitializeVolume+0x4d5
8bb0bd00 836b729b 8807a0d8 00000000 8584ad48 Ntfs!TxfRmRestartWorkItemRoutine+0xa0
8bb0bd50 83843169 00000000 abb070a1 00000000 nt!ExpWorkerThread+0x10d
8bb0bd90 836ea6d9 836b718e 00000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
That is a lot more code than I usually post, but I was posting it for Noel. Further checking gives no info other than almost all of the indications I get are NTFS errors and some I/O errors which to me means a file system or a hard drive.

It should be noted that not all the files were included in what was uploaded.
My System SpecsSystem Spec
29 Jan 2015   #45
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

ArtoPower, Please run the BSOD posting instructions again and I need all of the files created by it. Either it did not have the time to collect them or they were removed. I need them all. I also need you to run another test, the MGADiag test. Windows Genuine and Activation Issue Posting Instructions

Hopefully we can get to the bottom of the problem.
My System SpecsSystem Spec
29 Jan 2015   #46
ArtoPower

Windows 7 Ultimate x86
 
 

Quote   Quote: Originally Posted by essenbe View Post
ArtoPower, Please run the BSOD posting instructions again and I need all of the files created by it. Either it did not have the time to collect them or they were removed. I need them all. I also need you to run another test, the MGADiag test. Windows Genuine and Activation Issue Posting Instructions

Hopefully we can get to the bottom of the problem.
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {9AC7029C-3DD6-46DC-8ACF-06B1E7D0E3E6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9AC7029C-3DD6-46DC-8ACF-06B1E7D0E3E6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1873424719-2033229759-4221544681</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ56 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20101106000000.000000+000</Date></BIOS><HWID>A41B3D07018400F8</HWID><UserLCID>0419</UserLCID><SystemLCID>0419</SystemLCID><TimeZone>Центральная Азия (зима)(GMT+06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Версия службы лицензирования программного обеспечения: 6.1.7601.17514

Имя: Windows(R) 7, Ultimate edition
Описание: Windows Operating System - Windows(R) 7, OEM_SLP channel
Идентификатор активации: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Идентификатор приложения: 55c92734-d682-4d71-983e-d6ec3f16059f
Расширенный PID: 00426-00178-926-600010-02-1049-7601.0000-1712014
Идентификатор установки: 008494693513509434116980880120529154525066529191470672
URL-адрес сертификата процессора: http://go.microsoft.com/fwlink/?LinkID=88338
URL-адрес сертификата компьютера: http://go.microsoft.com/fwlink/?LinkID=88339
Используйте URL-адрес лицензии: http://go.microsoft.com/fwlink/?LinkID=88341
URL-адрес сертификата ключа продукта: http://go.microsoft.com/fwlink/?LinkID=88340
Частичный ключ продукта: 2C9T3
Состояние лицензии: имеет лицензию
Оставшееся число возвращений к исходному состоянию активации Windows: 2
Доверенное время: 29.01.2015 21:45:13

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAJJQ8JM4PlMEEROCNfoJibnj6En3ujkbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-MPC
  FACP			HPQOEM		SLIC-MPC
  HPET			HPQOEM		SLIC-MPC
  BOOT			HPQOEM		SLIC-MPC
  MCFG			HPQOEM		SLIC-MPC
  ASF!			HPQOEM		SLIC-MPC
  SLIC			HPQOEM		SLIC-MPC
  SSDT			PmRef		CpuPm
i'v done


Attached Files
File Type: rar Desktop.rar (1.17 MB, 3 views)
My System SpecsSystem Spec
29 Jan 2015   #47
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


Also please run Disk Check

Also, please run the short and long teat of Seatools for DOS SeaTools for DOS and Windows - How to Use
My System SpecsSystem Spec
29 Jan 2015   #48
ArtoPower

Windows 7 Ultimate x86
 
 

Quote   Quote: Originally Posted by essenbe View Post
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


Also please run Disk Check

Also, please run the short and long teat of Seatools for DOS SeaTools for DOS and Windows - How to Use
I have not option in bios to change AHCI to Sata
My System SpecsSystem Spec
29 Jan 2015   #49
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

IDE and AHCI are just forms of Sata. If you can't run the seatools for DOS run the short and long test from the windows version which is installable.
My System SpecsSystem Spec
30 Jan 2015   #50
ArtoPower

Windows 7 Ultimate x86
 
 

Quote   Quote: Originally Posted by essenbe View Post
IDE and AHCI are just forms of Sata. If you can't run the seatools for DOS run the short and long test from the windows version which is installable.
i've done SeaTools Dos Test ! there was one error in long test. it was repaired
My System SpecsSystem Spec
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 Windows 7 x86 update problem 80070643 and 80071A91 errors




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