Windows 7 x86 update problem 80070643 and 80071A91 errors

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  1. Posts : 26,869
    Windows 11 Pro
       #41

    Subscribing
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #42

    Thanks, Steve
      My Computer


  3. Posts : 30
    Windows 7 Ultimate x86
    Thread Starter
       #43

    NoelDP said:

    Please follow the Blue Screen of Death (BSOD) Posting Instructions and post the resulting logs here - I'll see if I can get someone to try and interpret them.
    I've done:)
    Windows 7 x86 update problem 80070643 and 80071A91 errors Attached Files
      My Computer


  4. Posts : 26,869
    Windows 11 Pro
       #44

    I have checked the dumps and get very little info that I can use. All of the stop codes are a stop code 93 which means

    The INVALID_KERNEL_HANDLE bug check has a value of 0x00000093. This bug check indicates that an invalid or protected handle was passed to NtClose.
    This is the outcome of the dumps I get

    Code:
    Use !analyze -v to get detailed debugging information.
    BugCheck 93, {1ce0, 0, 0, 0}
    Probably caused by : ntkrpamp.exe ( nt!ObpCloseHandleTableEntry+1b2 )
    Followup: MachineOwner
    Code:
    will cause this bugcheck, unless bad handle detection is enabled.
    Arguments:
    Arg1: 0001ae40, The handle that NtClose was called with
    Arg2: 00000000, A protected handle was closed.
    Arg3: 00000000
    Arg4: 00000000, The error occurred closing an invalid kernel handle.
    Debugging Details:
    ------------------
     
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x93
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
    LAST_CONTROL_TRANSFER:  from 8387f51a to 83718d7c
    STACK_TEXT:  
    8bb0b05c 8387f51a 00000093 0001ae40 00000000 nt!KeBugCheckEx+0x1e
    8bb0b0b0 8387f2ac 8a801c40 bf3cfc80 857c5c78 nt!ObpCloseHandleTableEntry+0x1b2
    8bb0b0e0 8387f646 857c5c78 00000000 8bb0b184 nt!ObpCloseHandle+0x7f
    8bb0b0fc 836778e6 8001ae40 8bb0bbdc 83675239 nt!NtClose+0x4e
    8bb0b0fc 83675239 8001ae40 8bb0bbdc 83675239 nt!KiSystemServicePostCall
    8bb0b178 89a2ead2 8001ae40 89a1d9fe 89a17f18 nt!ZwClose+0x11
    8bb0b180 89a1d9fe 89a17f18 8bb0b20c 89a17f28 Ntfs!TxfClearDir+0x44a
    8bb0b184 89a17f18 8bb0b20c 89a17f28 0214ba95 Ntfs!_NLG_Return2
    8bb0b1b0 89a17fe4 89a40b9c 8bb0bbcc fffffffe Ntfs!_local_unwind4+0x80
    8bb0b1c4 89a1d695 8bb0bbdc 89a40b9c 00000000 Ntfs!_EH4_LocalUnwind+0x10
    8bb0b1f4 836b1c42 8bb0b2c0 8bb0bbcc 8bb0b310 Ntfs!_except_handler4+0x14f
    8bb0b218 836b1c14 8bb0b2c0 8bb0bbcc 8bb0b310 nt!ExecuteHandler2+0x26
    8bb0b23c 836f251a 8bb0b2c0 8bb0bbcc 8bb0b310 nt!ExecuteHandler+0x24
    8bb0b5e8 89a17fcf 8bb0bcd4 89a17fcf 00000000 nt!RtlUnwind+0x126
    8bb0b60c 89a1d62d 00000000 00000000 00000000 Ntfs!_EH4_GlobalUnwind+0x15
    8bb0b634 836b1c42 fffffffe 8bb0bcd4 8bb0b720 Ntfs!_except_handler4+0xe7
    8bb0b658 836b1c14 8bb0b9f0 8bb0bcd4 8bb0b720 nt!ExecuteHandler2+0x26
    8bb0b67c 836e5878 8bb0b9f0 8bb0bcd4 8bb0b720 nt!ExecuteHandler+0x24
    8bb0b710 83674e1b 8bb0b9f0 8bb0b720 00010007 nt!RtlDispatchException+0xb6
    8bb0ba40 89a1d9c6 c0000101 fffffdff 882fc998 nt!RtlRaiseStatus+0x47
    8bb0ba54 89a2e97a 882fc998 c0000101 00000000 Ntfs!NtfsRaiseStatusInternal+0xb3
    8bb0bbdc 89a2ec8f 882fc998 8b8070f8 0214b741 Ntfs!TxfClearDir+0x2f8
    8bb0bc58 89a5a668 882fc998 8a99b000 8b89ad08 Ntfs!TxfResetRm+0x17c
    8bb0bce4 89a2d64b 8807a0d8 00000000 8807b8d0 Ntfs!TxfInitializeVolume+0x4d5
    8bb0bd00 836b729b 8807a0d8 00000000 8584ad48 Ntfs!TxfRmRestartWorkItemRoutine+0xa0
    8bb0bd50 83843169 00000000 abb070a1 00000000 nt!ExpWorkerThread+0x10d
    8bb0bd90 836ea6d9 836b718e 00000000 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    That is a lot more code than I usually post, but I was posting it for Noel. Further checking gives no info other than almost all of the indications I get are NTFS errors and some I/O errors which to me means a file system or a hard drive.

    It should be noted that not all the files were included in what was uploaded.
      My Computer


  5. Posts : 26,869
    Windows 11 Pro
       #45

    ArtoPower, Please run the BSOD posting instructions again and I need all of the files created by it. Either it did not have the time to collect them or they were removed. I need them all. I also need you to run another test, the MGADiag test. Windows Genuine and Activation Issue Posting Instructions

    Hopefully we can get to the bottom of the problem.
      My Computer


  6. Posts : 30
    Windows 7 Ultimate x86
    Thread Starter
       #46

    essenbe said:
    ArtoPower, Please run the BSOD posting instructions again and I need all of the files created by it. Either it did not have the time to collect them or they were removed. I need them all. I also need you to run another test, the MGADiag test. Windows Genuine and Activation Issue Posting Instructions

    Hopefully we can get to the bottom of the problem.
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V9488-FGM44-2C9T3
    Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
    Windows Product ID: 00426-OEM-8992662-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {9AC7029C-3DD6-46DC-8ACF-06B1E7D0E3E6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.140706-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9AC7029C-3DD6-46DC-8ACF-06B1E7D0E3E6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1873424719-2033229759-4221544681</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ56 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20101106000000.000000+000</Date></BIOS><HWID>A41B3D07018400F8</HWID><UserLCID>0419</UserLCID><SystemLCID>0419</SystemLCID><TimeZone>Центральная Азия (зима)(GMT+06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Версия службы лицензирования программного обеспечения: 6.1.7601.17514
    
    Имя: Windows(R) 7, Ultimate edition
    Описание: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Идентификатор активации: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Идентификатор приложения: 55c92734-d682-4d71-983e-d6ec3f16059f
    Расширенный PID: 00426-00178-926-600010-02-1049-7601.0000-1712014
    Идентификатор установки: 008494693513509434116980880120529154525066529191470672
    URL-адрес сертификата процессора: http://go.microsoft.com/fwlink/?LinkID=88338
    URL-адрес сертификата компьютера: http://go.microsoft.com/fwlink/?LinkID=88339
    Используйте URL-адрес лицензии: http://go.microsoft.com/fwlink/?LinkID=88341
    URL-адрес сертификата ключа продукта: http://go.microsoft.com/fwlink/?LinkID=88340
    Частичный ключ продукта: 2C9T3
    Состояние лицензии: имеет лицензию
    Оставшееся число возвращений к исходному состоянию активации Windows: 2
    Доверенное время: 29.01.2015 21:45:13
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAJJQ8JM4PlMEEROCNfoJibnj6En3ujkbK
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			HPQOEM		SLIC-MPC
      FACP			HPQOEM		SLIC-MPC
      HPET			HPQOEM		SLIC-MPC
      BOOT			HPQOEM		SLIC-MPC
      MCFG			HPQOEM		SLIC-MPC
      ASF!			HPQOEM		SLIC-MPC
      SLIC			HPQOEM		SLIC-MPC
      SSDT			PmRef		CpuPm
    i'v done
    Windows 7 x86 update problem 80070643 and 80071A91 errors Attached Files
      My Computer


  7. Posts : 26,869
    Windows 11 Pro
       #47

    Please fill out your System Specs

       Information
    Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

    If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


    Also please run Disk Check

    Also, please run the short and long teat of Seatools for DOS SeaTools for DOS and Windows - How to Use
      My Computer


  8. Posts : 30
    Windows 7 Ultimate x86
    Thread Starter
       #48

    essenbe said:
    Please fill out your System Specs

       Information
    Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

    If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


    Also please run Disk Check

    Also, please run the short and long teat of Seatools for DOS SeaTools for DOS and Windows - How to Use
    I have not option in bios to change AHCI to Sata
      My Computer


  9. Posts : 26,869
    Windows 11 Pro
       #49

    IDE and AHCI are just forms of Sata. If you can't run the seatools for DOS run the short and long test from the windows version which is installable.
      My Computer


  10. Posts : 30
    Windows 7 Ultimate x86
    Thread Starter
       #50

    essenbe said:
    IDE and AHCI are just forms of Sata. If you can't run the seatools for DOS run the short and long test from the windows version which is installable.
    i've done SeaTools Dos Test ! there was one error in long test. it was repaired
      My Computer


 
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