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Windows 7: Windows update fails to install IE11, error 9C57

23 Jan 2015   #1
dan222

Windows 7 Home Premium 64 bit
 
 
Windows update fails to install IE11, error 9C57

This is on a friends Lenovo B520 running Windows Home Premium 64 bit.

I've found that this PC has been failing to install updates for some time now. It's still running IE9 - I can see previous failed attempts at installing IE10 and now it's failing to install IE11 in the Windows update control panel.

I've run the SURT and sfc /scannow

The CHECKSUR.log lists 127 corrupt MUM and Cat files but I'm unable to locate good versions of these to start attempting repairs. I've attached just the log files from the CBS folder as including the CABs meant the attachment was too large.

Thanks for any help you can give.

logfiles.zip




My System SpecsSystem Spec
.
23 Jan 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the summary from the CheckSUR log...
Code:
Summary:
Seconds executed: 4517
 Found 254 errors
  CBS MUM Corrupt Total count: 127
  CBS Catalog Corrupt Total count: 127
Luckily, they all appear to relate to one update - or I'd have been reluctant to attempt anything short of a repair install.

The SFC results appear to have rolled off into the Persist files - please post the two latest CBSPersist files so I can take a look at them.

I'll post a fix for these file later (maybe tomorrow, though)
My System SpecsSystem Spec
23 Jan 2015   #3
dan222

Windows 7 Home Premium 64 bit
 
 

OK, thanks very much.

I had a look at the last 2 CBSPersist files and they looked very similar. Probably because I had previously run the SURT a few times, so I've just run SFC again now and have uploaded the new log file. Hope that will be OK.

Code:
C:\windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
Attachment 347336
My System SpecsSystem Spec
.

25 Jan 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The background CBS log shows these errors...
Code:
 Line 88: 2015-01-23 14:22:32, Error                 CBS    Failed to verify if catalog file \\?\C:\windows\Servicing\Packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
 Line 95: 2015-01-23 14:22:32, Error                 CBS    Delay Initialization Failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
 Line 98: 2015-01-23 14:22:32, Error                 CBS    Failed to verify if catalog file \\?\C:\windows\Servicing\Packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
 Line 105: 2015-01-23 14:22:32, Error                 CBS    Delay Initialization Failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
 Line 108: 2015-01-23 14:22:32, Error                 CBS    Failed to verify if catalog file \\?\C:\windows\Servicing\Packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
 Line 115: 2015-01-23 14:22:32, Error                 CBS    Delay Initialization Failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
and nothing more.

I'll get working on the fix this morning - promise!
My System SpecsSystem Spec
25 Jan 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - d22aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder d22aa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
26 Jan 2015   #6
dan222

Windows 7 Home Premium 64 bit
 
 

Thanks very much. Have done that and attached the log files.

CheckSUR.log
CheckSUR.persist.log


My System SpecsSystem Spec
26 Jan 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

2/3s of the way there
Code:
Summary:
Seconds executed: 3178
 Found 155 errors
 Fixed 101 errors
  CBS MUM Corrupt Total count: 127
  Fixed: CBS MUM Corrupt.  Total count: 100
  CBS Catalog Corrupt Total count: 28
  Fixed: CBS Catalog Corrupt.  Total count: 1
  Fixed: CBS Paired File.  Total count: 101
I'll post another fix protocol later.
My System SpecsSystem Spec
27 Jan 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - d22ab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder d22ab in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
29 Jan 2015   #9
dan222

Windows 7 Home Premium 64 bit
 
 

Thanks again. Looks much better now. Will wait for your reply before trying to install IE11 again.

Code:
Found 28 errors
 Fixed 28 errors
  CBS MUM Corrupt Total count: 27
  Fixed: CBS MUM Corrupt.  Total count: 27
  CBS Catalog Corrupt Total count: 1
  Fixed: CBS Catalog Corrupt.  Total count: 1
  Fixed: CBS Paired File.  Total count: 28
CheckSUR.log
CheckSUR.persist.log


My System SpecsSystem Spec
29 Jan 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great - now run another SFC /SCANNOW, and post the new CBS.log
If it shows no problems, do a Check for Updates, and attempt to install ONLY the oldest update found - if that goes in OK, try the rest.
My System SpecsSystem Spec
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 Windows update fails to install IE11, error 9C57




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