Windows 7 computer that is failing to install the following update

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  1. Posts : 26
    Windows 7 Pro 64bit
       #1

    Windows 7 computer that is failing to install the following update


    I have a windows 7 computer that is failing to install the following updates. It keeps on prompting to reboot it and even after rebooting many times the updates install keeps on failing. I have followed these steps Windows Update Posting Instructions and attached the request files. None of the steps fixed the problem for me

    The CBS zip file is too large to upload here. I have uploaded the file here http://www.gpeters.ca/wp-content/upl...015/01/CBS.zip

    ViewSonic - Display - ViewSonic VX1932wm

    Installation date: ‎1/‎22/‎2015 10:33 AM

    Installation status: Failed

    Error details: Code 80240020

    Update type: Optional

    ViewSonic Display software update released in July, 2009



    Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel(R) HD Graphics 4400

    Installation date: ‎1/‎22/‎2015 10:32 AM

    Installation status: Failed

    Error details: Code 80240020

    Update type: Optional

    Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 software update released in September, 2014
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Iversa I know this is very simplistic but run these for starters if you haven't already

    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
    https://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2
      My Computer


  3. Posts : 26
    Windows 7 Pro 64bit
    Thread Starter
       #3

    @ICIT2LOL - The first option I already tried based on my post which did not fix it. Second option the same. No luck. Any other ideas?
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    Mmm am not real sure of why Windows is trying to update the Viewsonic to be honest and there seems to be a plethora of them.

    As that is an optional update I am wondering if you actually need it - it not hide it. If it is a driver for the display then why not try their site for a driver
    Windows ME/2000/XP/Vista/7 Signed drivers for ViewSonic desktop displays - - Support - ViewSonic
      My Computer


  5. Posts : 26
    Windows 7 Pro 64bit
    Thread Starter
       #5

    I think I selected them to be installed including the intel driver. Now it no longer lets me hide it. Its there and it just keeps on asking me to reboot and they keep on failing to install.

    How can I uninstall updates or some how remove these failed installs so that it will stop asking me to reboot? I have already done the Windows Update - Reset found here Windows Update - Reset using the batch file with no success.
      My Computer


  6. Posts : 26
    Windows 7 Pro 64bit
    Thread Starter
       #6

    This is where it is at now and I have rebooted numerous times and can't get beyond this
      My Computer


  7. Posts : 26
    Windows 7 Pro 64bit
    Thread Starter
       #7

    In the previous screenshot I had windows updates service disabled. This is what it looks now. My history is empty now because of resting Windows updates.
      My Computer


  8. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #8

    Now what exactly model Dell do you have mate as it seems something is really wrong some where and alos have you run any malware scans yet??

    If not run these
    http://www.superantispyware.com/
    http://www.malwarebytes.org/products/malwarebytes_free/
    http://www.bleepingcomputer.com/download/adwcleaner/
    ADW download from bleeping computer delete any rubbish found with the malware scans
    for starters
      My Computer


  9. Posts : 26
    Windows 7 Pro 64bit
    Thread Starter
       #9

    I ran AWD and this is what it found. Did not fix the Windows Update issue.

    ***** [ Files / Folders ] *****

    Folder Deleted : C:\ProgramData\apn
    Folder Deleted : C:\Users\Brett\AppData\Local\Temp\apn

    ***** [ Registry ] *****

    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{CDD4A3F3-3C98-4A64-AAB9-B02512FA05EA}
      My Computer


  10. Posts : 26
    Windows 7 Pro 64bit
    Thread Starter
       #10

    Found the solution. Just did a hard reboot by pulling the plug. Now update are working again.

    For another source on help with this go to Windows 7 computer failing to install update
      My Computer


 
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