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Windows 7: Windows 7 computer that is failing to install the following update

23 Jan 2015   #1
iversa

Windows 7 Pro 64bit
 
 
Windows 7 computer that is failing to install the following update

I have a windows 7 computer that is failing to install the following updates. It keeps on prompting to reboot it and even after rebooting many times the updates install keeps on failing. I have followed these steps Windows Update Posting Instructions and attached the request files. None of the steps fixed the problem for me

The CBS zip file is too large to upload here. I have uploaded the file here http://www.gpeters.ca/wp-content/upl...015/01/CBS.zip

ViewSonic - Display - ViewSonic VX1932wm

Installation date: ‎1/‎22/‎2015 10:33 AM

Installation status: Failed

Error details: Code 80240020

Update type: Optional

ViewSonic Display software update released in July, 2009



Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel(R) HD Graphics 4400

Installation date: ‎1/‎22/‎2015 10:32 AM

Installation status: Failed

Error details: Code 80240020

Update type: Optional

Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 software update released in September, 2014


My System SpecsSystem Spec
.
24 Jan 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Iversa I know this is very simplistic but run these for starters if you haven't already

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2
My System SpecsSystem Spec
24 Jan 2015   #3
iversa

Windows 7 Pro 64bit
 
 

@ICIT2LOL - The first option I already tried based on my post which did not fix it. Second option the same. No luck. Any other ideas?
My System SpecsSystem Spec
.

24 Jan 2015   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Mmm am not real sure of why Windows is trying to update the Viewsonic to be honest and there seems to be a plethora of them.

As that is an optional update I am wondering if you actually need it - it not hide it. If it is a driver for the display then why not try their site for a driver
Windows ME/2000/XP/Vista/7 Signed drivers for ViewSonic desktop displays - - Support - ViewSonic
My System SpecsSystem Spec
24 Jan 2015   #5
iversa

Windows 7 Pro 64bit
 
 

I think I selected them to be installed including the intel driver. Now it no longer lets me hide it. Its there and it just keeps on asking me to reboot and they keep on failing to install.

How can I uninstall updates or some how remove these failed installs so that it will stop asking me to reboot? I have already done the Windows Update - Reset found here Windows Update - Reset using the batch file with no success.
My System SpecsSystem Spec
24 Jan 2015   #6
iversa

Windows 7 Pro 64bit
 
 

This is where it is at now and I have rebooted numerous times and can't get beyond this
My System SpecsSystem Spec
24 Jan 2015   #7
iversa

Windows 7 Pro 64bit
 
 

In the previous screenshot I had windows updates service disabled. This is what it looks now. My history is empty now because of resting Windows updates.
My System SpecsSystem Spec
24 Jan 2015   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Now what exactly model Dell do you have mate as it seems something is really wrong some where and alos have you run any malware scans yet??

If not run these
http://www.superantispyware.com/
http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/
ADW download from bleeping computer delete any rubbish found with the malware scans
for starters
My System SpecsSystem Spec
25 Jan 2015   #9
iversa

Windows 7 Pro 64bit
 
 

I ran AWD and this is what it found. Did not fix the Windows Update issue.

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\Users\Brett\AppData\Local\Temp\apn

***** [ Registry ] *****

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{CDD4A3F3-3C98-4A64-AAB9-B02512FA05EA}
My System SpecsSystem Spec
27 Jan 2015   #10
iversa

Windows 7 Pro 64bit
 
 

Found the solution. Just did a hard reboot by pulling the plug. Now update are working again.

For another source on help with this go to Windows 7 computer failing to install update
My System SpecsSystem Spec
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 Windows 7 computer that is failing to install the following update




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