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Windows 7: Windows 7: "Windows is not genuine" error, ran most tests still errors

23 Jan 2015   #1
benchwarrior

windows 7 home premium 64bit
 
 
Windows 7: "Windows is not genuine" error, ran most tests still errors

My computer crashed and wouldn't boot back up. I ran some scans and got it to boot, however it tells me that my Windows is not Genuine I ran chkdsk C: /r in an elevated prompt then ran sfc/scannow in an elevated prompt as well. Then I used the checksur tool from Microsoft. The diagnostic file is from after I ran all of these scans. There are no updates to install so no errors that I can post.


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Code:
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BWX2H-6JFK2-QQVCT
Windows Product Key Hash: Kh/qFa9XWKuiYBeWJM1y3aS7bAk=
Windows Product ID: 00359-OEM-8703046-32264
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7C01003D-F4CD-4E0E-BBC8-E1437FE7BEF4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7C01003D-F4CD-4E0E-BBC8-E1437FE7BEF4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QQVCT</PKey><PID>00359-OEM-8703046-32264</PID><PIDType>3</PIDType><SID>S-1-5-21-4083210228-1935258850-3389655937</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1402</Version><SMBIOSVersion major="2" minor="7"/><Date>20140321000000.000000+000</Date></BIOS><HWID>5C0A3707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-030-432264-02-1033-7600.0000-0622014
Installation ID: 006236125383283391231826988556316362496391267605290721
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QQVCT
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/23/2015 2:36:11 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:4:2014 00:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAAEAAAAAQABAAEAHKLU9kqKClP6KRbLips+k5iQF/Ok1C5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			SataRe		SataTabl
  BGRT			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl



My System SpecsSystem Spec
.
23 Jan 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Please complete this tutorial by Brink and post it here.
Our experts will need to take a look at it.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
23 Jan 2015   #3
benchwarrior

windows 7 home premium 64bit
 
 

Thanks for the links. I edited the post should be up to par now.
My System SpecsSystem Spec
.

24 Jan 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm...
CheckSUR shows these problems.
Code:
Unavailable repair files:
 winsxs\manifests\amd64_39eb8a414c1c62e1498a17a84a023a82_31bf3856ad364e35_6.1.7601.18640_none_732593940dec34d5.manifest
 winsxs\manifests\amd64_0e18f0866438a6e4b74b845fa4568470_31bf3856ad364e35_6.1.7601.22846_none_4db9ef9da6021a1e.manifest
 winsxs\manifests\amd64_be7aa94dc5c7cd8401392d086fcb81f4_31bf3856ad364e35_6.1.7601.18656_none_cca83b1c9cac3c4b.manifest
 winsxs\manifests\amd64_b4edc3d043314a56fdbafad6e06df14d_31bf3856ad364e35_6.1.7601.18648_none_c6e127073ecb1339.manifest
 winsxs\manifests\amd64_55a0b079bf7a9988040264e300798201_31bf3856ad364e35_6.1.7601.18656_none_c886afb80d251ff0.manifest
 winsxs\manifests\amd64_de48c12b1ee28246c1c4f57a19d6ea36_31bf3856ad364e35_6.1.7601.22856_none_ae7480221f5ce5d2.manifest
 winsxs\manifests\amd64_709e16f27ba69b57c1b7e4dab62483e7_31bf3856ad364e35_6.1.7601.18619_none_476c7b2ba8e8aa9e.manifest
 winsxs\manifests\amd64_64f1268ac63816d334b6731f6821a6f2_31bf3856ad364e35_6.1.7601.22865_none_2c837590554c9b45.manifest
 winsxs\manifests\amd64_caa61a52c414e34a6485d91cca61418d_31bf3856ad364e35_11.2.9600.17509_none_e464296f0266b091.manifest
 winsxs\manifests\amd64_cb34934faac5fa95f7a92be2a00d7e55_31bf3856ad364e35_6.1.7601.18656_none_817084b328aaf6de.manifest
 winsxs\manifests\amd64_009d2bc9d8033c3a3fea3971da0fdbdb_31bf3856ad364e35_6.1.7601.22863_none_2b351d4f0800e26f.manifest
 winsxs\manifests\amd64_852256bfd66578cd41a92df1aed2eab0_31bf3856ad364e35_6.1.7601.18656_none_31b971a5e887145f.manifest
 winsxs\manifests\amd64_c7757e020f7a4ba8b4143f345cee80c8_31bf3856ad364e35_6.1.7601.22863_none_e86ce5290f7d358c.manifest
 winsxs\manifests\amd64_be46c260ed3feac15d24bdf9f2212505_31bf3856ad364e35_6.1.7601.18658_none_2c7f837bc2410781.manifest
 winsxs\manifests\amd64_822517633880ba72795f54c3e9517b85_31bf3856ad364e35_6.1.7601.22863_none_3e64f309ec751fea.manifest
 winsxs\manifests\amd64_aa60a096aaf186b831bc26bed846bb83_31bf3856ad364e35_6.1.7601.22863_none_b72a9aca2ebd5a13.manifest
 winsxs\manifests\amd64_70ba546a6eb85b9e456de7405e1fd152_31bf3856ad364e35_6.1.7601.22826_none_838fe82904e84f2e.manifest
 winsxs\manifests\amd64_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.1.7601.22865_none_48b848380bfa8bbd.manifest
 winsxs\manifests\wow64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7601.18640_none_04b5592f57ddfbfe.manifest
 winsxs\manifests\x86_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.22856_none_f4c171fd1bd9961e.manifest
 winsxs\manifests\x86_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.18648_none_f444a3cc02b20fea.manifest
 winsxs\manifests\amd64_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.22856_none_50e00d80d4370754.manifest
 winsxs\manifests\wow64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7601.22826_none_3360df98112c1ae9.manifest
 winsxs\manifests\wow64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7601.22846_none_0544f99c70f630f9.manifest
 winsxs\manifests\wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.18656_none_7d98b23954b11659.manifest
 winsxs\manifests\amd64_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.1.7601.18658_none_483c7a50f2d21ee0.manifest
 winsxs\manifests\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7601.18640_none_fa60aedd237d3a03.manifest
 winsxs\manifests\wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.22863_none_7e1480206dd98336.manifest
 winsxs\manifests\wow64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7601.18619_none_32e511b0f803ae0c.manifest
 winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.22863_none_73bfd5ce3978c13b.manifest
 winsxs\manifests\amd64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7601.18619_none_2890675ec3a2ec11.manifest
 winsxs\manifests\amd64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7601.22826_none_290c3545dccb58ee.manifest
 winsxs\manifests\wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.17509_none_1c00d80763777475.manifest
 winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.18656_none_734407e72050545e.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.17509_none_11ac2db52f16b27a.manifest
 winsxs\manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.22863_en-us_e1edd162b1ad35f8.manifest
 winsxs\manifests\amd64_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.18648_none_50633f4fbb0f8120.manifest
 winsxs\manifests\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7601.22846_none_faf04f4a3c956efe.manifest
 winsxs\manifests\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.18656_en-us_855367f7e02757e5.manifest
 winsxs\manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.18656_en-us_e172037b9884c91b.manifest
 servicing\packages\Package_109_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_110_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_113_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_114_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_1_for_KB3006121~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB3006625~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB3009736~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB3025390~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_2_for_KB3014406~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_39_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_74_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3006121_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3006121~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3006625_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3006625~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3009736_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3009736~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3013410_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3014406_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3014406~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3025390_RTM~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_for_KB3025390~31bf3856ad364e35~amd64~~11.2.1.0.mum
SFC shows nothing apart from similar errors
I'll post a fix protocol later.
My System SpecsSystem Spec
24 Jan 2015   #5
benchwarrior

windows 7 home premium 64bit
 
 

whoops forgot about this. let me tell you what has happened since i posted this. I used another computer and grabbed the manual updates for vipre anti-virus. Ran a full scan with it and it started to quarantine a trojan called js.kryptik.atb. The kryptik virus' are known for being a nasty rootkit. And none of my anti-virus can uninstall it. I'm probably going to end up doing a clean install of windows unless you guys have someone who can help me get rid of it manually.
My System SpecsSystem Spec
24 Jan 2015   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

In my opinion once you have a rootkit a Clean Install should be done. You also must be careful after you do the install not to move saved things back into the computer. They can also be infected. Unless you know the exact date of the infection I also wouldn't use any backups. They also may be infected.

I have not heard a lot of good things about Viper anti virus.
My System SpecsSystem Spec
24 Jan 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Vipre used to be highly respected - it came from the same stable as a VERY good firewall (kerio?).
I've not heard much about it in the past few years.
My System SpecsSystem Spec
24 Jan 2015   #8
benchwarrior

windows 7 home premium 64bit
 
 

they're still pretty good. SAS, malwarebytes, avast and hitmanpro didn't even find traces of this sucker. i repeated all steps with them as well and no luck. I'd be willing to run some tests with different antivirus' before i clean install if you guys want to find the best one to find rootkit trojans. XD
My System SpecsSystem Spec
25 Jan 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm with the Bear on this - a clean install is your optimal way forward.
My System SpecsSystem Spec
25 Jan 2015   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I'm with the Bear on this - a clean install is your optimal way forward.
...not forgetting to do a DISKPART CLEAN ALL prior to formatting and installing.

Disk - Clean and Clean All with Diskpart Command

You access DISKPART from the installation DVD by pressing SHIFT+F10 at the languages screen during installtion
My System SpecsSystem Spec
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