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Windows 7: Windows Updates Not Loading -- really confused

03 Feb 2015   #31
katpat23

windows 7 64
 
 
Can't find the zip file

Dear Noel

Thank you .... buuuutttt that zip file you refer to (hznaa.zip) is not listed on the link when I right-click and open your one-drive link.

Am I looking for the right thing?

Kat


My System SpecsSystem Spec
.
04 Feb 2015   #32
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No - I pointed you at the wrong thing. Sorry!
The filename should be kp2aa.zip
My System SpecsSystem Spec
04 Feb 2015   #33
katpat23

windows 7 64
 
 
Next hurdle

Dear Noel

Thank you. I have found the right file, downloaded it, right-clicked and extracted.

I saved it to Downloads which is under my user name, even though I'm also administrator. Now it won't let me copy the files to the Packages folder because it says I don't have permission. I have tried various ways to run as administrator and it's not working, so I can't go to the EVC to run the command yet.

Also, when I did try to copy/paste the files to the Packages folder, there was an older version there. I presume I copy and replace the old version?

Kat
My System SpecsSystem Spec
.

04 Feb 2015   #34
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - let's check a few things before we go nuclear

Please open an Elevated COmmand prompt, and run the following commands...

ICACLS C:\Windows\servicing\Packages
ICACLS C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp*.*

post the results


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
04 Feb 2015   #35
katpat23

windows 7 64
 
 
Results

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>^V
'▬' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\system32>ICACLS C:\Windows\servicing\Packages
C:\Windows\servicing\Packages NT SERVICE\TrustedInstallerI)(F)
NT SERVICE\TrustedInstallerI)(OI)(CI)(IO)(F)
NT AUTHORITY\SYSTEMI)(RX)
NT AUTHORITY\SYSTEMI)(OI)(CI)(IO)(GR,GE)
BUILTIN\AdministratorsI)(RX)
BUILTIN\AdministratorsI)(OI)(CI)(IO)(GR,GE)
BUILTIN\UsersI)(RX)
BUILTIN\UsersI)(OI)(CI)(IO)(GR,GE)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\WUClient-SelfUpdate-Cor
e-CoreComp*.*
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~de-DE~7.6.7600.256.cat NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~de-DE~7.6.7600.256.mum NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~el-GR~7.6.7600.256.cat NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~el-GR~7.6.7600.256.mum NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~en-US~7.6.7600.256.cat NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~en-US~7.6.7600.256.mum NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~es-ES~7.6.7600.256.cat NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~es-ES~7.6.7600.256.mum NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~fr-FR~7.6.7600.256.cat NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~fr-FR~7.6.7600.256.mum NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~he-IL~7.6.7600.256.cat NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~he-IL~7.6.7600.256.mum NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~it-IT~7.6.7600.256.cat NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~it-IT~7.6.7600.256.mum NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~nl-NL~7.6.7600.256.cat NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~nl-NL~7.6.7600.256.mum NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~pt-PT~7.6.7600.256.cat NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~pt-PT~7.6.7600.256.mum NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~zh-TW~7.6.7600.256.cat NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~zh-TW~7.6.7600.256.mum NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~~7.6.7600.256.cat NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

C:\Windows\servicing\Packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35
~amd64~~7.6.7600.256.mum NT SERVICE\TrustedInstallerI)(F)

NT AUTHORITY\SYSTEMI)(RX)

BUILTIN\AdministratorsI)(RX)

BUILTIN\UsersI)(RX)

Successfully processed 22 files; Failed processing 0 files

C:\Windows\system32>
My System SpecsSystem Spec
04 Feb 2015   #36
katpat23

windows 7 64
 
 

Sorry about all those smileys (or frownies). I'm attaching a .docx of the same results.


Attached Files
File Type: docx Microsoft Windows.docx (14.8 KB, 1 views)
My System SpecsSystem Spec
05 Feb 2015   #37
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You appear to have a large number of languages installed

we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

My System SpecsSystem Spec
07 Feb 2015   #38
katpat23

windows 7 64
 
 

The multiple language files might have something to do with loading the dictionary for Open Office, the most recent update containing none for English and thus indicating that every single word is misspelt! Or, perhaps something else.

Anyway, here's the results from the MGADiagnostic tool:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B2A5B204-DC79-4630-BD8F-8021B22E871D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B2A5B204-DC79-4630-BD8F-8021B22E871D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-3942352954-2994768959-1531793499</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K53E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K53E.206</Version><SMBIOSVersion major="2" minor="6"/><Date>20110222000000.000000+000</Date></BIOS><HWID>E6C43C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
Installation ID: 090646663722893632232543220860573184262360732184640733
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 07/02/2015 18:31:20

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:15:2015 13:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAADAAAAAwABAAEA6GFI2P6vGjiEc7zP0uoUYYbF8D/mF4xKLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ Notebook
FACP _ASUS_ Notebook
DBGP _ASUS_ Notebook
HPET _ASUS_ Notebook
MCFG _ASUS_ Notebook
ECDT _ASUS_ Notebook
SLIC _ASUS_ Notebook
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
ASF! INTEL HCG
My System SpecsSystem Spec
08 Feb 2015   #39
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No - the languages I'm referring to are the Windows MUI ones - only legally available to Windows Ultimate. Open Office languages shouldn't impact the Windows ones at all.
I can't see any signs of the most common hack for installing MUI Languages on Home Premium - which could simply mean that there's an uncommon one in use, or that there's something very strange going on in your install.

I suspect the latter - which means that your best bet is going to be a repair install of Windows.
See the tutorial here...
Repair Install
My System SpecsSystem Spec
15 Feb 2015   #40
katpat23

windows 7 64
 
 
OMG!

This result is like the kiss of death to me. "Repair Install" is NOT what I wanted to hear -- it isn't anything I can fathom at all.

For example, I follow your link to instructions for doing this, and I get "don't do a clean install" and some of these things (insert stuff) may be affected by a clean install, but then there is row upon row upon row of instructions that includes things like:

You can only do a repair install with the same edition Windows 7 installation disc for the same edition of Windows 7 that you have installed.
You cannot use a OEM Windows 7 "Factory" Restore/Recovery type of installation disc that came with or created from a store bought computer to do a repair install with. These can only be used do a clean install instead.
You can do a repair install on a factory OEM installation with the latest official Windows 7 with SP1 ISO file here: Microsoft: Windows 7 Direct Download Links, and use Windows 7 USB-DVD Download Tool to create a bootable DVD or USB flash drive with the ISO to do the repair install from within Windows 7.


This is just gobbledygook to me. I admitted in my very first post that I'm not au fait with the inner workings behind the computer -- it's just a tool to me -- and any talk about link downloads and tool downloads and retail product key (darn computer just CAME with Windows 7 -- what then???) and install 7-zip and such, I just don't understand.

So I imagine now you'll cut me loose because I'm a Windows 7 dummy, but I sure hope I can get some further guidance that will help me with my computer. I haven't got the money to buy a new one, but the time this is taking me to get basically nowhere is making that look like the only solution.
My System SpecsSystem Spec
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