Windows 7 Errors and Update Download Problems-Second Attempt

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  1. Len
    Posts : 9
    Windows 7 32 bit
       #1

    Windows 7 Errors and Update Download Problems-Second Attempt


    Hello, I seem to be getting a lot of errors in Windows 7. I click on something within Windows like Firewall or to adjust the screen brightness and something pops up indicating that Windows can not find something or other. Or nothing pops up at all and I just just click futilely and nothing happens. Also I have not been getting any Windows Updates recently. I think the two problems might be related. I've run virus checks and nothing shows up. Searched a little about this and it seems either that programs are locked or certain values are missing in the registry. Don't really know what that means. Another site said something about "Windows Can Not Find" errors. Well, thanks for any help you could provide. Okay, I'm pretty hapless with this stuff but I was able to do a couple of things. I could not run the SURT; for some reason it wouldn't install. And I couldn't find any Update Error Codes; because there aren't any. They are not downloading so no errors are being registered it seems. I did the SFC Scan and the Log Collection thing and have attached those. Hope it helps.
    Windows 7 Errors and Update Download Problems-Second Attempt Attached Files
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Please post the C:\Windows\windowsupdate.log file
    also
    Open Event Viewer
    click on the Windows logs entry in the left pane to expand it.
    Now click on the Application entry - wait while it loads.
    Click on 'File' in the menu bar and select Save...
    Save the file as Appevt.evtx
    Repeat for the System log
    then zip both, and upload them.
      My Computer


  3. Len
    Posts : 9
    Windows 7 32 bit
    Thread Starter
       #3

    Okay, I can not open the Event Viewer. I get a message that says MMC can not open the file C:\Windows\system32\eventvwr.msc. It says the file may not exist or I may not have sufficient access rights to the file. I think I'm able to post the update log file. Thanks.
    Windows 7 Errors and Update Download Problems-Second Attempt Attached Files
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Hmm...

    Please download the Farbar Service Scanner from

    http://www.bleepingcomputer.com/download/farbar-service-scanner/

    Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

      My Computer


  5. Len
    Posts : 9
    Windows 7 32 bit
    Thread Starter
       #5

    Farbar Service Scanner Version: 17-01-2015
    Ran by Administrator (administrator) on 29-01-2015 at 11:11:39
    Running from "C:\Users\Administrator\Documents"
    Microsoft Windows 7 Starter Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============

    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => File is digitally signed
    C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\system32\dhcpcore.dll => File is digitally signed
    C:\Windows\system32\Drivers\afd.sys => File is digitally signed
    C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
    C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\system32\dnsrslvr.dll => File is digitally signed
    C:\Windows\system32\mpssvc.dll => File is digitally signed
    C:\Windows\system32\bfe.dll => File is digitally signed
    C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\system32\SDRSVC.dll => File is digitally signed
    C:\Windows\system32\vssvc.exe => File is digitally signed
    C:\Windows\system32\wscsvc.dll => File is digitally signed
    C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\system32\wuaueng.dll => File is digitally signed
    C:\Windows\system32\qmgr.dll => File is digitally signed
    C:\Windows\system32\es.dll => File is digitally signed
    C:\Windows\system32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\system32\ipnathlp.dll => File is digitally signed
    C:\Windows\system32\iphlpsvc.dll => File is digitally signed
    C:\Windows\system32\svchost.exe => File is digitally signed
    C:\Windows\system32\rpcss.dll => File is digitally signed


    **** End of log ****
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    That looks OK.
    Please open an Elevated Command Prompt, and run the following commands

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\EventLog /S >>"%userprofile%\desktop\reglog.txt"
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\Wecsvc /S >>"%userprofile%\desktop\reglog.txt"


    They should create a file on your desktop - reglog.txt - please upload that file to your reply.
      My Computer


  7. Len
    Posts : 9
    Windows 7 32 bit
    Thread Starter
       #7

    Okay, I got something. I got an ERROR message that indicated that the system was unable to find the specified registry key or value. On both commands. I don't what that means but it seems like I've seen that ERROR message before. Thanks again.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    Hmmm - maybe we need to be looking deeper? (I was fairly certain that Farbar actually checked one of these services - but maybe I was mistaken)

    In the meantime, run these commands, and post the results...

    SC QC WECSVC
    SC QC EVENTLOG
      My Computer


  9. Len
    Posts : 9
    Windows 7 32 bit
    Thread Starter
       #9

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Administrator>SC QC WECSVC
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: WECSVC
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k NetworkService
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Windows Event Collector
    DEPENDENCIES : HTTP
    : Eventlog
    SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Users\Administrator>SC QC EVENTLOG
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: EVENTLOG
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k LocalServiceNetw
    orkRestricted
    LOAD_ORDER_GROUP : Event Log
    TAG : 0
    DISPLAY_NAME : Windows Event Log
    DEPENDENCIES :
    SERVICE_START_NAME : NT AUTHORITY\LocalService

    I hope I did this right.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    They look normal enough - I wonder why the earlier commands failed?
    Please try them again, using copy/paste...

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\EventLog /S >>"%userprofile%\desktop\reglog.txt"
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\Wecsvc /S >>"%userprofile%\desktop\reglog.txt"



    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


 
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