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Windows 7: Windows Update encountered an unknown error. Code 800B0100

03 Feb 2015   #1
MarkAntonucci

Windows 7 64 bit home premium
 
 
Windows Update encountered an unknown error. Code 800B0100

Hello.
This is my first posting so here goes!

I'm fixing a computer for a friend. I can't get SP1 to complete installation.
I followed the instructions for creating the CBS log file and have attached it here.
I took a look inside the checkSUR log file and I can see the following:


(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat



The system specs listed in my account are for this computer.
(Windows 7 64 bit home premium)

Can you tell me if this is this the root cause? Can you help me with this issue?
Thank you for your time and effort!
Mark Antonucci


My System SpecsSystem Spec
.
05 Feb 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have rather more errors than you showed in your extract!
Code:
Unavailable repair files:
 winsxs\manifests\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.16542_none_cc28a17e399280f3.manifest
 winsxs\manifests\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.16542_none_700a05fa81350fbd.manifest
 winsxs\manifests\amd64_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.20658_none_cc96363152d1772a.manifest
 winsxs\manifests\x86_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.20658_none_70779aad9a7405f4.manifest
 winsxs\manifests\msil_presentationframework_31bf3856ad364e35_6.1.7600.16542_none_76b62ec655328f6e.manifest
 winsxs\manifests\msil_windowsbase_31bf3856ad364e35_6.1.7600.16542_none_971d833490d96bac.manifest
 winsxs\manifests\amd64_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542_none_86a84af193626297.manifest
 winsxs\manifests\x86_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542_none_2a89af6ddb04f161.manifest
 winsxs\manifests\amd64_wpf-presentationframework_31bf3856ad364e35_6.1.7600.16542_none_caa3904b6f89acd5.manifest
 winsxs\manifests\x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.16542_none_6e84f4c7b72c3b9f.manifest
 winsxs\manifests\amd64_presentationcore_31bf3856ad364e35_6.1.7600.16542_none_084e4684a9878ea8.manifest
 winsxs\manifests\x86_presentationcore_31bf3856ad364e35_6.1.7600.16542_none_ac2fab00f12a1d72.manifest
 winsxs\manifests\x86_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_acb4799c0a4a7137.manifest
 winsxs\manifests\amd64_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_08d3151fc2a7e26d.manifest
 winsxs\manifests\msil_windowsbase_31bf3856ad364e35_6.1.7600.20658_none_97a251cfa9f9bf71.manifest
 winsxs\manifests\amd64_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.20658_none_872d198cac82b65c.manifest
 winsxs\manifests\x86_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.20658_none_2b0e7e08f4254526.manifest
 winsxs\manifests\amd64_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_cb285ee688aa009a.manifest
 winsxs\manifests\x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_6f09c362d04c8f64.manifest
 winsxs\manifests\amd64_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.16542_none_cc11679639b12365.manifest
 winsxs\manifests\x86_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.16542_none_6ff2cc128153b22f.manifest
 winsxs\manifests\msil_presentationframework_31bf3856ad364e35_6.1.7600.20658_none_773afd616e52e333.manifest
 winsxs\manifests\amd64_wpf-windowsbase_31bf3856ad364e35_6.1.7600.16542_none_b38a4129615964ab.manifest
 winsxs\manifests\x86_wpf-windowsbase_31bf3856ad364e35_6.1.7600.16542_none_576ba5a5a8fbf375.manifest
 winsxs\manifests\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_ccad701952b2d4b8.manifest
 winsxs\manifests\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_708ed4959a556382.manifest
 winsxs\manifests\amd64_wpf-windowsbase_31bf3856ad364e35_6.1.7600.20658_none_b40f0fc47a79b870.manifest
 winsxs\manifests\x86_wpf-windowsbase_31bf3856ad364e35_6.1.7600.20658_none_57f07440c21c473a.manifest
 servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
I'll post a fix protocol for them later.
My System SpecsSystem Spec
05 Feb 2015   #3
MarkAntonucci

Windows 7 64 bit home premium
 
 

Thank you very much!
I appreciate it!
Mark
My System SpecsSystem Spec
.

05 Feb 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - maiaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder maiaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
05 Feb 2015   #5
MarkAntonucci

Windows 7 64 bit home premium
 
 

Will do tonight.
Thank you again!
Mark
My System SpecsSystem Spec
05 Feb 2015   #6
MarkAntonucci

Windows 7 64 bit home premium
 
 

OK all run.
log files are attached after running CheckSUR.
I took a look in the log files and it looks like it made the fixes.
Note: I first accidentally clicked on another file (Windows6.1-KB979900-x64) thinking it was the CheckSUR tool. I had downloaded that a few days ago when trying to fix this issue but it failed to install. I hope that didn't hurt anything. Sorry about that.

Mark


Attached Files
File Type: log CheckSUR.log (13.9 KB, 1 views)
File Type: log CheckSUR.persist.log (206.1 KB, 0 views)
My System SpecsSystem Spec
05 Feb 2015   #7
MarkAntonucci

Windows 7 64 bit home premium
 
 

You got SP1 to finally Load!!
Going to do a restart next.
My System SpecsSystem Spec
05 Feb 2015   #8
MarkAntonucci

Windows 7 64 bit home premium
 
 

Noel,
Thank you for all your help! Everything seems to be working again. I have 117 new updates to do! (and then lots of optional updates)

Mark
My System SpecsSystem Spec
06 Feb 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!
CheckSUR is happy now - with any luck you won't have any more problems.
My System SpecsSystem Spec
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