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Windows 7: Windows 7 Update Not Installing & Not Genuine, Error 800706F7

05 Feb 2015   #11
computerman1

Windows 7 Pro 64bit
 
 

Requested files are attached. I also included the locale info with the event viewer logs (not sure if you need that or not).




Attached Files
File Type: log WindowsUpdate.log (1.87 MB, 2 views)
File Type: zip New folder.zip (2.58 MB, 1 views)
My System SpecsSystem Spec
.
05 Feb 2015   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

KB3004394 was installed on 10 Dec - and failed. It appears to have at least started installing again on the 11th.
Something odd appears to have happened between 11th December and 29th - the updates don't seem to have completed installing in the meantime.
The first indication of WGA problems was on 27 Dec

I do notice a few controller errors on the hard drive - it would be worth running CHKDSK /F at least (or /R for a more thorough check) to make sure that problems aren't the result of disk corruption.


Let's see if this works to uninstall KB3004394 (if it is just invisible..)



Close all open windows.
Open an Elevated Command Prompt window, and type the following command

wusa /uninstall /kb:3004394

What result do you get?
My System SpecsSystem Spec
05 Feb 2015   #13
computerman1

Windows 7 Pro 64bit
 
 

I ran the command you gave, it said "KB3004394 is not installed on this computer."

I'll try a chkdsk /R overnight on the computer tonight (it's installed in a restaurant and used as a "server" for the cash registers, so can't take it down for an extended period during the day). It's been a while since I've ran a chkdsk, but it will run without user intervention, right? I'm at a remote location from this computer connecting via LogMeIn, but can drive out to the location or have someone there if needed.
My System SpecsSystem Spec
.

05 Feb 2015   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Once started it should complete and reboot automatically ready for the password..
My System SpecsSystem Spec
05 Feb 2015   #15
computerman1

Windows 7 Pro 64bit
 
 

Well, I tried running a chkdsk /f (didn't try /r as I read it can take 12+ hours on a 1TB drive and the only additional check is unused space). Here are the results:

Code:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 3)...
  227072 file records processed.                                          File verification completed.
  480 large file records processed.                                      0 bad file records processed.                                        2 EA records processed.                                              60 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 3)...
  274590 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 3)...
  227072 file SDs/SIDs processed.                                         Cleaning up 316 unused index entries from index $SII of file 0x9.
Cleaning up 316 unused index entries from index $SDH of file 0x9.
Cleaning up 316 unused security descriptors.
Security descriptor verification completed.
  23760 data files processed.                                            CHKDSK is verifying Usn Journal...
  36091072 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 976657407 KB total disk space.
  47652464 KB in 192693 files.
     92372 KB in 23761 indexes.
         0 KB in bad sectors.
    359219 KB in use by the system.
     65536 KB occupied by the log file.
 928553352 KB available on disk.

      4096 bytes in each allocation unit.
 244164351 total allocation units on disk.
 232138338 allocation units available on disk.

Internal Info:
00 77 03 00 91 4d 03 00 c8 8c 05 00 00 00 00 00  .w...M..........
ed 02 00 00 3c 00 00 00 00 00 00 00 00 00 00 00  ....<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
Doesn't look like it did much, but I'm no expert at chkdsk logs. Any other suggestions I can try?
My System SpecsSystem Spec
06 Feb 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The good news is that the errors were minor, and that the drive looks healthy.

The bad news is that I suspect that a repair install of Windows is going to be necessary

I'd be happy to continue to work on it - but I think it may take some time, and we may still end up in the same place.
My System SpecsSystem Spec
06 Feb 2015   #17
computerman1

Windows 7 Pro 64bit
 
 

Darn, I was afraid of that.

If you don't mind I'd be willing to try some other ideas you may have, even if we wind up having to do a repair install in the end - though if you think it's futile just let me know and I'll head down to that site and do a repair install in the near future.
My System SpecsSystem Spec
06 Feb 2015   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - we can chase the dominos a few times and see what happens
I want to put out a call for assistance first, as I'm far from being an expert at this type of error, so we might both learn something!
My System SpecsSystem Spec
06 Feb 2015   #19
computerman1

Windows 7 Pro 64bit
 
 

Awesome, thank you!
My System SpecsSystem Spec
08 Feb 2015   #20
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi computerman1,

Noel asked me to take a look at this and I just wanted to let you know that I'm looking into this. I can't guarantee we'll get it up and running again but I'll give it a go

Tom
My System SpecsSystem Spec
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 Windows 7 Update Not Installing & Not Genuine, Error 800706F7




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