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Windows 7: Windows 7 Update Not Installing & Not Genuine, Error 800706F7

04 Feb 2015   #1
computerman1

Windows 7 Pro 64bit
 
 
Windows 7 Update Not Installing & Not Genuine, Error 800706F7

I was having an issue with Windows reporting as not genuine, and found some advice online to uninstall and reinstall KB971033. I uninstalled it fine, but when trying to reinstall it, it is failing with error code 800706F7. This is a volume license Windows 7 install, installed with a valid MAK.

I'm sure the two issues are related.

From some research online I have tried to run the Windows Update Readiness Tool to no success.

I have uploaded the CheckSUR.persist.log file to this post, and here is my MGA Diag Report:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-3DFGG
Windows Product Key Hash: LCtwmsXWy/p9MAljEu0aceczYmI=
Windows Product ID: 55041-034-4198283-86733
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {A5944240-7435-4CA7-AFE0-6A7DDF35E012}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A5944240-7435-4CA7-AFE0-6A7DDF35E012}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-034-4198283-86733</PID><PIDType>6</PIDType><SID>S-1-5-21-3782223880-71473382-1460866358</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.90</Version><SMBIOSVersion major="2" minor="7"/><Date>20130711000000.000000+000</Date></BIOS><HWID>46143107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-034-419828-03-1033-7601.0000-3632014
Installation ID: 016242303696525000231002737295267915136951093631491794
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3DFGG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/4/2015 2:57:06 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:5:2015 16:27
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAwABAAIAAAABAAAAAQABAAEA6GEmUeLy6O10xMK/6nNIVs5wSjpyx5Zj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			Intel_		AoacTabl
  AAFT			ALASKA		OEMAAFT 
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  BGRT			ALASKA		A M I
Any help would be appreciated!




Attached Files
File Type: log CheckSUR.persist.log (2.0 KB, 1 views)
My System SpecsSystem Spec
.
05 Feb 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Code:
Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18648_none_b97943ccf4882112  
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18648_none_5d5aa8493c2aafdc
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
05 Feb 2015   #3
computerman1

Windows 7 Pro 64bit
 
 

I've uploaded the requested file to my Dropbox account: https://www.dropbox.com/s/0557h7cw4y...NENTS.zip?dl=0
My System SpecsSystem Spec
.

05 Feb 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - cm1aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\cm1aa\COMPONENTS" C:\Windows\System32\config

.


If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming the commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
05 Feb 2015   #5
computerman1

Windows 7 Pro 64bit
 
 

Thanks - I did that, but now a new error is coming up in the CheckSUR.log file.

Code:
Checking Component Store
(f)	CSI C Mark Deployment Missing	0x00000000	c!25282c5e95c..7d4b4e1d0bd_31bf3856ad364e35_6.1.7601.18648_aab533f6ae6b876e	amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18648_none_b97943ccf4882112	
(f)	CSI C Mark Deployment Missing	0x00000000	c!7a56e9bfac1..39e7739019a_31bf3856ad364e35_6.1.7601.18648_315a794ce8a33c24	x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18648_none_5d5aa8493c2aafdc
I have also uploaded the full log file to this post.


Attached Files
File Type: log CheckSUR.log (862 Bytes, 3 views)
My System SpecsSystem Spec
05 Feb 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's all right - the domino effect is expected in these cases.

Having said that - I now know to which update these problems belong - KB3004394 - which is one that MS messed up in December.
Please check and see if it's in the Installed Updates listing.
If it is, attempt to uninstall it - what happens?
My System SpecsSystem Spec
05 Feb 2015   #7
computerman1

Windows 7 Pro 64bit
 
 

I looked through the installed updates (Control Panel -> Programs -> Programs and Features -> Installed Updates) and didn't see that one in the list (also tried searching for "3004394" and there were no results). We did start to notice these problems in December, though.
My System SpecsSystem Spec
05 Feb 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Have a look in the Update History, and see if KB3004394 and KB3024777 are present there - if both are, then Windows thinks that 4394 is uninstalled, and we'll have to go about things in a different way (I just don't have a clue how, yet!)
My System SpecsSystem Spec
05 Feb 2015   #9
computerman1

Windows 7 Pro 64bit
 
 

Neither is listed in update history, but it has several updates repeated multiple times (1 failure for every day it's tried to install updates, some go back to 1/6/2015). I'm guessing that it's pushed older updates out of the list?
My System SpecsSystem Spec
05 Feb 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Let's attack it from another direction -
Please upload your C:\Windows\windowsupdate.log file
Please also
Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
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 Windows 7 Update Not Installing & Not Genuine, Error 800706F7




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