Windows 7 Professional 64 bit update problem

Page 1 of 2 12 LastLast

  1. Posts : 7
    Windows 7 Professional 64 bit
       #1

    Windows 7 Professional 64 bit update problem


    Hello,

    For the past few months I have been getting a failed update:

    Update for Windows 7 for x64 based Systems (KB2952664)

    The error code is Code 80073712 and I have not been able to fix it on my own until I found this forum to ask for help. The SURT did not solve my problem.

    I'm trying to follow the instructions on my first post. Thank you in advance!

    Ted
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Right click on the update and then ignore, you will not get it again
    It is better that you do not get it. MS screwed this one up, many people cannot install it. There is not much you can do.
      My Computer


  3. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #3

    Ahh, thank you. I secretly was blaming my father-in-law.
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    LOL
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Code:
     Line 369: 2015-02-04 13:43:52, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

    Also, CheckSUR shows a number of missing payload files...

    Code:
    Checking Component Store
    (f) CSI Payload File Missing 0x00000000 aepdu.dll amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18683_none_cf41930399e1d55e 
    (f) CSI Payload File Missing 0x00000000 sysmain64.sdb amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18683_none_65fd1fb660d6ece5 
    (f) CSI Payload File Missing 0x00000000 sysmain32.sdb amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18683_none_65fd1fb660d6ece5 
    (f) CSI Payload File Missing 0x00000000 drvmain64.sdb amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18683_none_65fd1fb660d6ece5 
    (f) CSI Payload File Missing 0x00000000 drvmain32.sdb amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18683_none_65fd1fb660d6ece5 
    (f) CSI Payload File Missing 0x00000000 sysmain64runtime.sdb amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18683_none_65fd1fb660d6ece5 
    (f) CSI Payload File Missing 0x00000000 wicainventory.exe amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18683_none_e5857bbe102edef6 
    (f) CSI Payload File Missing 0x00000000 DevInv.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18683_none_e5857bbe102edef6 
    (f) CSI Payload File Missing 0x00000000 sdbapiu.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18683_none_e5857bbe102edef6 
    (f) CSI Payload File Missing 0x00000000 QueryAppBlock.exe amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18683_none_e5857bbe102edef6 
    (f) CSI Payload File Missing 0x00000000 logprovider.dll amd64_microsoft-windows-a..xperience-inventory_31bf3856ad364e35_6.1.7601.18683_none_e822d0c3e5b060cb
    Once I've had a look at the hive, I should know best how to fix them.
      My Computer


  6. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #6

    I will do that tonight when I get home from work. Thanks
      My Computer


  7. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #7

    https://www.dropbox.com/s/dinbrv5ecd...NENTS.zip?dl=0

    Hopefully this works. It is my Components hive compressed file on Dropbox.

    Ted
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    If I'm reading the registry right, then simply place the files correctly should work.
    I'll post a fix protocol later.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    I've uploaded a file - teyaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\teyaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\teyaa
    or
    DIR E:\teyaa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\teyaa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer


  10. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #10

    Here you go:
    Last edited by Ted Y; 07 Feb 2015 at 00:43.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:28.
Find Us