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Windows 7: Windows 7 Professional 64 bit update problem

04 Feb 2015   #1
Ted Y

Windows 7 Professional 64 bit
 
 
Windows 7 Professional 64 bit update problem

Hello,

For the past few months I have been getting a failed update:

Update for Windows 7 for x64 based Systems (KB2952664)

The error code is Code 80073712 and I have not been able to fix it on my own until I found this forum to ask for help. The SURT did not solve my problem.

I'm trying to follow the instructions on my first post. Thank you in advance!

Ted


My System SpecsSystem Spec
.
04 Feb 2015   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Right click on the update and then ignore, you will not get it again
It is better that you do not get it. MS screwed this one up, many people cannot install it. There is not much you can do.
My System SpecsSystem Spec
04 Feb 2015   #3
Ted Y

Windows 7 Professional 64 bit
 
 

Ahh, thank you. I secretly was blaming my father-in-law.
My System SpecsSystem Spec
.

04 Feb 2015   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

LOL
My System SpecsSystem Spec
05 Feb 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Code:
 Line 369: 2015-02-04 13:43:52, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

Also, CheckSUR shows a number of missing payload files...

Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 aepdu.dll amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18683_none_cf41930399e1d55e 
(f) CSI Payload File Missing 0x00000000 sysmain64.sdb amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18683_none_65fd1fb660d6ece5 
(f) CSI Payload File Missing 0x00000000 sysmain32.sdb amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18683_none_65fd1fb660d6ece5 
(f) CSI Payload File Missing 0x00000000 drvmain64.sdb amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18683_none_65fd1fb660d6ece5 
(f) CSI Payload File Missing 0x00000000 drvmain32.sdb amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18683_none_65fd1fb660d6ece5 
(f) CSI Payload File Missing 0x00000000 sysmain64runtime.sdb amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18683_none_65fd1fb660d6ece5 
(f) CSI Payload File Missing 0x00000000 wicainventory.exe amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18683_none_e5857bbe102edef6 
(f) CSI Payload File Missing 0x00000000 DevInv.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18683_none_e5857bbe102edef6 
(f) CSI Payload File Missing 0x00000000 sdbapiu.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18683_none_e5857bbe102edef6 
(f) CSI Payload File Missing 0x00000000 QueryAppBlock.exe amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18683_none_e5857bbe102edef6 
(f) CSI Payload File Missing 0x00000000 logprovider.dll amd64_microsoft-windows-a..xperience-inventory_31bf3856ad364e35_6.1.7601.18683_none_e822d0c3e5b060cb
Once I've had a look at the hive, I should know best how to fix them.
My System SpecsSystem Spec
05 Feb 2015   #6
Ted Y

Windows 7 Professional 64 bit
 
 

I will do that tonight when I get home from work. Thanks
My System SpecsSystem Spec
05 Feb 2015   #7
Ted Y

Windows 7 Professional 64 bit
 
 

https://www.dropbox.com/s/dinbrv5ecd...NENTS.zip?dl=0

Hopefully this works. It is my Components hive compressed file on Dropbox.

Ted
My System SpecsSystem Spec
06 Feb 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If I'm reading the registry right, then simply place the files correctly should work.
I'll post a fix protocol later.
My System SpecsSystem Spec
06 Feb 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - teyaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\teyaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\teyaa
or
DIR E:\teyaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\teyaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
07 Feb 2015   #10
Ted Y

Windows 7 Professional 64 bit
 
 

Here you go:
My System SpecsSystem Spec
Reply

 Windows 7 Professional 64 bit update problem




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