'Windows is not genuine' notification

philipgr · 07 Feb 2015

Good evening

I have run the activation routine numerous times and been advised that my copy of Windows is Activated and Genuine yet after a while I get the 'Windows is not genuine' notification in the bottom righthand corner. I have found that right clicking on 'Computer' then selecting 'Properties' fixes it for awhile but it always comes back.

I selected the link provided by Noel on the first page, sadly it no longer works but I did find the iata_enu.exe file on their website. I ran the file but I receive a popup advising me that it is only compatible with Intel 800 series chipsets. I have a Gigabyte B75M-D3H Ivy bridge motherboard with an Intel CI5 3330 3GHz 6MB LGACPU. What can I do to resolve this?

Code:

MGADiag results
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PQP7C-YX79W-PKD62
Windows Product Key Hash: BXUUSsr20m99tVQgiVG7l+d8TXs=
Windows Product ID: 00426-OEM-9154367-58565
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {BF018F63-3054-4D66-B383-FD2787CEFFD7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Project Standard 2007 - 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BF018F63-3054-4D66-B383-FD2787CEFFD7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PKD62</PKey><PID>00426-OEM-9154367-58565</PID><PIDType>3</PIDType><SID>S-1-5-21-321191234-2714663033-3839261381</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="7"/><Date>20120723000000.000000+000</Date></BIOS><HWID>35BE3007018400FE</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>57127F8DA86C6CE</Val><Hash>25lSIVdoYkysj/iFF6gnVbAYEdA=</Hash><Pid>84888-871-2860784-63028</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>711C968E345ECE</Val><Hash>WzUUHb4wK72pElrDn9xuLVaSsbw=</Hash><Pid>84890-871-2769747-63733</Pid><PidType>1</PidType></Product></Products><Applications><App Id="3A" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-543-658565-02-7177-7601.0000-1432014
Installation ID: 002575695986354415631561091512968975794654369062534450
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: PKD62
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2015/Feb/07 21:29:15

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEAhFEQSeItdLgWUmAalJYMbG6v9AGuvDpLyC3JLZZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            IdeRef        IdeTable
  SSDT            IdeRef        IdeTable
  SSDT            IdeRef        IdeTable
  DMAR            INTEL         SNB

Regards
Philip

philipgr · 07 Feb 2015

Hi

The thread with Noel's advice and comments is:
Popup states i'm not running genuine windows

Regards
Philip

NoelDP · 08 Feb 2015

There's no obvious errors in your report.
It sounds like your problem is probably a race condition - what Security software is installed?

philipgr · 09 Feb 2015

Hi NoelDP

Thank you for your prompt response. I am currently using F-Secure Internet Security version 2.15 build 358. I upgraded to this version last month. Previously I was using F-Secure Internet Security 2010 with yearly upgrades.

Regards
Philip

NoelDP · 09 Feb 2015

When you upgraded, did you completely uninstall the older version first? I've found that often, race conditions are the result of residues from old AV's getting in the way of the new ones.
https://community.f-secure.com/t5/Se...ool/td-p/31265

philipgr · 09 Feb 2015

No. I had manually selected the update option because it advised me that my updates were old. Normally the updates happen automatically. After the updates finished a popup displayed offering an upgrade to the latest version which I selected.

philipgr · 09 Feb 2015

Hi NoelDP it has just occured to me that it mentioned that it was going to uninstall the old version. I assume that it did so because it said it was uninstalling it but I have no way of knowing if it removed everything.

NoelDP · 09 Feb 2015

Unfortunately, most 'built-in' uninstallers are incredibly inefficient - and really need the backup of the dedicated uninstaller to get the job done.
After that, the installer can do the job it's supposed to do, properly.

I'd suggest uninstalling the current version, running the uninstaller, then running the new installer again and seeing if there's a difference in response.