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Windows 7: Help with Windows updates not installing - re Service Pack 1

17 Feb 2015   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - the error message tends to indicate that the update either didn't finish downloading, or didn't finish installing. Since CheckSUR is apparently clear, it would seem to be the former cause..
Please post the C:\Windows\windowsupdate.log file, and I'll see If I can isolate the problem from that.


My System SpecsSystem Spec
.
17 Feb 2015   #12
Neil2305

Windows 7 32 bit
 
 

and here attached


Attached Files
File Type: log WindowsUpdate.log (1.97 MB, 4 views)
My System SpecsSystem Spec
17 Feb 2015   #13
Neil2305

Windows 7 32 bit
 
 

I seem to have not uploaded to this thread.. and not sure where it has gone... so here it is again...


Attached Files
File Type: log WindowsUpdate.log (1.97 MB, 2 views)
My System SpecsSystem Spec
.

17 Feb 2015   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks like the download may be slightly corrupted.

Probably your best option is to use the standalone install for SP1 - from here...
Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center
My System SpecsSystem Spec
17 Feb 2015   #15
Neil2305

Windows 7 32 bit
 
 

Now I did try that and that also failed.... which was this one... windows6.1-KB976932-X64.exe
My System SpecsSystem Spec
18 Feb 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - your 'My System Spec' shows your system to be 32-bit, but certainly your windowsupdate.log file shows it to be apparently 64-bit, so the download you got was the right one...
Let's have a sidewise look at the problem...


we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
My System SpecsSystem Spec
18 Feb 2015   #17
Neil2305

Windows 7 32 bit
 
 

My system at the time of writing this profile was 32 bit... but I have since had an update - this problem listed here is my partner's computer which is 64 bit.
My System SpecsSystem Spec
18 Feb 2015   #18
Neil2305

Windows 7 32 bit
 
 

and here we are...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {1BE8A73A-1586-4C01-A589-75139A7AEAF4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130318-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Expression Web 2 - 121
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1BE8A73A-1586-4C01-A589-75139A7AEAF4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3114477813-3658193942-508232851</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A4</Version><SMBIOSVersion major="2" minor="6"/><Date>20091223000000.000000+000</Date></BIOS><HWID>CEBA3607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0045-0000-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Expression Web 2</Name><Ver>12</Ver><Val>2F4569E823E4D76</Val><Hash>8ognm5Kb7EgB7VyLHdSu+B2+W90=</Hash><Pid>78727-699-0099494-59804</Pid><PidType>0</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8E9CBFDF3137744</Val><Hash>+fUH/0Dh1x35YBI5p4VigHUDfkc=</Hash><Pid>81602-930-0675863-68546</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3212009
Installation ID: 013064533194566104788463544554460932351792868595888004
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 18/02/2015 11:47:51

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAAADAAAABAABAAEAeqhqLCB1kGK0jyow3EcOrzjd0GuEEeDTuotcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC0935
FACP ACRSYS FACP0935
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB0935
GSCI ACRSYS GMCHSCI
AWMI ACRSYS OEMB0935
SSDT DpgPmm CpuPm
My System SpecsSystem Spec
18 Feb 2015   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah - that explains it
The MGADiag report looks fine - and everything shows that it is indeed a 64-bit install still at the RTM service level.

I'll have to have a think and come back to you later.
My System SpecsSystem Spec
22 Feb 2015   #20
Neil2305

Windows 7 32 bit
 
 

Any further deliberations?
My System SpecsSystem Spec
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 Help with Windows updates not installing - re Service Pack 1




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