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Windows 7: Help with Windows updates not installing - re Service Pack 1

03 May 2015   #31
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

@Bear I don't think so - but I'd have to play with a new VM to test it out.

@Neil In that case, try booting to Safe Mode and trying from there.


My System SpecsSystem Spec
.
03 May 2015   #32
Neil2305

Windows 7 32 bit
 
 

and attached... (we renamed it in order to copy it) fingers crossed...
My System SpecsSystem Spec
03 May 2015   #33
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The file has no errors in it - and no SFC scan data.
Did you actually run the SFC /SCANNOW command? if so, it doesn't appear to have worked, for some reason. Please try it again.
My System SpecsSystem Spec
.

03 May 2015   #34
Neil2305

Windows 7 32 bit
 
 

we ran the scan yesterday and it said no problems...
My System SpecsSystem Spec
03 May 2015   #35
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Unfortunately, what the screen says and what the log says are not always the same thing.
I've seen logs where the scan obviously stopped part-way through, but which were displayed as 'nothing found' - delving into the detail found the cause and allowed resolution.
My System SpecsSystem Spec
03 May 2015   #36
Neil2305

Windows 7 32 bit
 
 

re-scanned and nothing found... what is the scan file called? - searched for "sfcdetails.txt" and couldn't find it...
My System SpecsSystem Spec
03 May 2015   #37
Neil2305

Windows 7 32 bit
 
 

and here we are attached.... my bad...


Attached Files
File Type: txt sfcdetails.txt (38.0 KB, 1 views)
My System SpecsSystem Spec
03 May 2015   #38
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That does look OK - I'd have preferred the full CBS.log file, but...

Let's have a look at that windowsupdate.log file.
My System SpecsSystem Spec
03 May 2015   #39
Neil2305

Windows 7 32 bit
 
 

windows update file attached


Attached Files
File Type: log WindowsUpdate.log (1.22 MB, 1 views)
My System SpecsSystem Spec
04 May 2015   #40
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

99% of the time, the 0x8024200d error you're getting simply means that the update needs to be installed using the standalone download.
Pleas download a fresh copy of the standalone from here...
https://www.microsoft.com/en-gb/down...s.aspx?id=5842
You'll need the windows6.1-KB976932-X64.exe file.
Then try running that.
If it fails, post the new windowsupdate.log file. and any log file the error shows you is created.
My System SpecsSystem Spec
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 Help with Windows updates not installing - re Service Pack 1




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