Help with Windows updates not installing - re Service Pack 1

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  1. Posts : 109
    Windows 7 32 bit
       #1

    Help with Windows updates not installing - re Service Pack 1


    I have looked elsewhere on the forum and I gather - due to many problems being slightly different - that it is best to upload a log which will display to a better person than me why the update may not be installing.

    Having said that.... The scannow didn't generate a sfcdetails.txt file

    Results of scan - "did not find any integrity violations" so I don't know what to upload..

    Have installed Readiness Tool okay

    Service pack 1 will not install and problems with Internet Explorer 9 not displaying certain web pages and cannot install IE10/IE11

    Windows update error code 8024200D

    Any help much appreciated
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    I'm not a update expert but are experts will need this done first if you can.
    Please follow this tutorial.

    Windows Update Posting Instructions
      My Computer


  3. Posts : 109
    Windows 7 32 bit
    Thread Starter
       #3

    And zipped CBS folder attached....


    Thanks - is there any confidential data within that CBS file?
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    No. None of your secrets are in the logs or we wouldn't ask for them.
      My Computer


  5. Posts : 109
    Windows 7 32 bit
    Thread Starter
       #5

    No worries... Swiss bank account is empty.... although I have won the Worldwide Lottery of $65 billion this week so funds should be okay again soon... failing that my long lost Uncle has just been in touch... odd really as both my mother and father didn't have any brothers or sisters...

    The zipped file is 30Mb and will not upload....
      My Computer


  6. Posts : 109
    Windows 7 32 bit
    Thread Starter
       #6

    This is the CBS file within the CBS folder
      My Computer


  7. Posts : 109
    Windows 7 32 bit
    Thread Starter
       #7

    Trying again... cbs Zio I think attached....
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    Now you just wait for one of our experts to drop by.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    You appear only to have posted the CBS.log file - we also need the CheckSUR.log (and preferably also the CheckSUR.Persist.log file)

    (Sorry for the delay - a little busy the past few days!)
      My Computer


  10. Posts : 109
    Windows 7 32 bit
    Thread Starter
       #10

    And here those two are - and I am sure you are wlasy mega busy! Thanks for your help.
    Help with Windows updates not installing - re Service Pack 1 Attached Files
      My Computer


 
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