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Windows 7: Help with Windows updates not installing - re Service Pack 1

13 Feb 2015   #1
Neil2305

Windows 7 32 bit
 
 
Help with Windows updates not installing - re Service Pack 1

I have looked elsewhere on the forum and I gather - due to many problems being slightly different - that it is best to upload a log which will display to a better person than me why the update may not be installing.

Having said that.... The scannow didn't generate a sfcdetails.txt file

Results of scan - "did not find any integrity violations" so I don't know what to upload..

Have installed Readiness Tool okay

Service pack 1 will not install and problems with Internet Explorer 9 not displaying certain web pages and cannot install IE10/IE11

Windows update error code 8024200D

Any help much appreciated


My System SpecsSystem Spec
.
13 Feb 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I'm not a update expert but are experts will need this done first if you can.
Please follow this tutorial.

Windows Update Posting Instructions
My System SpecsSystem Spec
13 Feb 2015   #3
Neil2305

Windows 7 32 bit
 
 
And zipped CBS folder attached....

Thanks - is there any confidential data within that CBS file?
My System SpecsSystem Spec
.

13 Feb 2015   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

No. None of your secrets are in the logs or we wouldn't ask for them.
My System SpecsSystem Spec
13 Feb 2015   #5
Neil2305

Windows 7 32 bit
 
 

No worries... Swiss bank account is empty.... although I have won the Worldwide Lottery of $65 billion this week so funds should be okay again soon... failing that my long lost Uncle has just been in touch... odd really as both my mother and father didn't have any brothers or sisters...

The zipped file is 30Mb and will not upload....
My System SpecsSystem Spec
13 Feb 2015   #6
Neil2305

Windows 7 32 bit
 
 

This is the CBS file within the CBS folder
My System SpecsSystem Spec
13 Feb 2015   #7
Neil2305

Windows 7 32 bit
 
 

Trying again... cbs Zio I think attached....
My System SpecsSystem Spec
13 Feb 2015   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Now you just wait for one of our experts to drop by.
My System SpecsSystem Spec
17 Feb 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You appear only to have posted the CBS.log file - we also need the CheckSUR.log (and preferably also the CheckSUR.Persist.log file)

(Sorry for the delay - a little busy the past few days!)
My System SpecsSystem Spec
17 Feb 2015   #10
Neil2305

Windows 7 32 bit
 
 

And here those two are - and I am sure you are wlasy mega busy! Thanks for your help.


Attached Files
File Type: log CheckSUR.log (395 Bytes, 1 views)
File Type: log CheckSUR.persist.log (1.5 KB, 4 views)
My System SpecsSystem Spec
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 Help with Windows updates not installing - re Service Pack 1




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