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Windows 7: Windows 7: 800B0100: Windows Encountered an unknown error HP p6-2022uk

15 Feb 2015   #1
JB1996

Windows 7 Home Premium 64 bit
 
 
Windows 7: 800B0100: Windows Encountered an unknown error HP p6-2022uk

Hey guys, first post on this forum! I've seen so many helpful people on these so fingers crossed I can get my problem sorted.

Basically, my HP Desktop P6-2022uk hasn't been able to search for (and hence download) updates, and I'm getting the error code 800B0100 which I'm more than familiar with. This has been doing it for a year and a half, give or take a month or 2.

I've ran the Download System Update Readiness Tool for Windows 7 but it doesn't help.

I also ran the "sfc /scannow" and got "Windows Resource Protection did not find any integrity violations" at the end.

Massive thanks in advance, I really appreciate the help!


My System SpecsSystem Spec
.
17 Feb 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

PLease post the data requested... Windows Update Posting Instructions
My System SpecsSystem Spec
17 Feb 2015   #3
JB1996

Windows 7 Home Premium 64 bit
 
 

https://www.dropbox.com/sh/4sb7n2lot...gGnOyBqIa?dl=0

Here's the link to my Dropbox consisting of Update log and CheckSUR.
My System SpecsSystem Spec
.

17 Feb 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the list of errors that CheckSUR found and couldn't fix...
Code:
Unavailable repair files:
 winsxs\manifests\x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_5fe7b2baacf3da43.manifest
 winsxs\manifests\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b42.manifest
 winsxs\manifests\x86_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_797845a44874ea0c.manifest
 winsxs\manifests\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_bc064e3e65514b79.manifest
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256.cat
I'll post a fix protocol later.
My System SpecsSystem Spec
17 Feb 2015   #5
JB1996

Windows 7 Home Premium 64 bit
 
 

Brilliant, thanks a lot!
My System SpecsSystem Spec
17 Feb 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - jb6aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jb6aa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
17 Feb 2015   #7
JB1996

Windows 7 Home Premium 64 bit
 
 

Hi Noel, jb6aa doesn't seem to be showing up on that OneDrive page, the closest one there is jbhaa, could it be that? Thanks again!
My System SpecsSystem Spec
17 Feb 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Nope - I'm having connectivity problems this evening, so it may be taking some time to upload. Please wait for jb6aa.zip to become available.
My System SpecsSystem Spec
17 Feb 2015   #9
JB1996

Windows 7 Home Premium 64 bit
 
 

That's it there, shall get everything copied over and re-checked.
My System SpecsSystem Spec
17 Feb 2015   #10
JB1996

Windows 7 Home Premium 64 bit
 
 

https://www.dropbox.com/sh/whsk0nnq0...Qsu9Z2Ska?dl=0

The new CheckSUR files should be available here.
My System SpecsSystem Spec
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 Windows 7: 800B0100: Windows Encountered an unknown error HP p6-2022uk




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