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Windows 7: Win 7 Home SP1 Code 1 encountered unknown error on Update KB3024777

16 Feb 2015   #1
DC108

Windows 7 Home Premium SP1 64 bit
 
 
Win 7 Home SP1 Code 1 encountered unknown error on Update KB3024777

I have Window 7 Home Premium SP1 and have been getting a failed status for the last month:
Update for Windows 7 for x64-based Systems (KB3024777)
Installation date: ‎2/‎16/‎2015 3:01 AM
Installation status: Failed
Error details: Code 1
Errors found:
Code 1 Windows update encountered an unknown error

I ran sfc\scannow and the cbs.zip file is attached.

It appears to be similar the problem FTLOSM posted but for a different update.

Thanks.


My System SpecsSystem Spec
.
16 Feb 2015   #2
DC108

Windows 7 Home Premium SP1 64 bit
 
 

Not sure if I should start a new thread or if it is related to my Windows Update error but I am also having a Windows Genuine issue. My MGADIAG report:

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {507FF646-B463-44B7-B43E-282BE1D839D2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\google\chrome\application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{507FF646-B463-44B7-B43E-282BE1D839D2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1541377277-2704968829-1904605079</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY597AA-ABA HPE-110f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20090911000000.000000+000</Date></BIOS><HWID>47133F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9C441BB160FBD86</Val><Hash>h/cs2Rj7zAuVjHFdezR/xjkYbeo=</Hash><Pid>89388-707-0348051-65651</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-3182009
Installation ID: 009495707540742911989561829503762595764896617606317870
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/16/2015 3:18:55 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 2:12:2015 03:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
HWID Hash Current: MgAAAAEAAAABAAEAAQACAAAABAABAAEAln24TW4DBLoYF5gImogG/vrBNrQI7zyGji4=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HPQOEM  SLIC-CPC
  FACP   HPQOEM  SLIC-CPC
  HPET   HPQOEM  SLIC-CPC
  MCFG   HPQOEM  SLIC-CPC
  SLIC   HPQOEM  SLIC-CPC
  OEMB   HPQOEM  SLIC-CPC
  SSDT   HPQOEM  SLIC-CPC
My System SpecsSystem Spec
17 Feb 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please attempt to uninstall KB3004394 - which is what KB3024777 is attempting to do - from the Installed Updates listing.
Even if that succeeds, there are a few repairs that are going to be required, as there are unrelated errors, discovered in the CheckSUR report (and in the SFC).

If KB3004394 comes out OK, reboot twice before attempting any more updates. Then post a new MGADiag report.
My System SpecsSystem Spec
.

17 Feb 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Just for reference - here's the errors that CheckSUR found....
Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 Sand_Paper.jpg amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.17514_none_75d78dc0bb37c026 
(f) CSI Payload File Missing 0x00000000 Sand_Paper.jpg amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.17803_none_75e16314bb308253 
(f) CSI Payload File Missing 0x00000000 Sand_Paper.jpg amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_7.1.7601.21955_none_67a76d1d5f5b894f 
(f) CSI Payload File Missing 0x00000000 Sand_Paper.jpg amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.21955_none_7636f0d7d474e080 
(f) CSI Payload File Missing 0x00000000 ieui.dll wow64_microsoft-windows-ieframe_31bf3856ad364e35_10.2.9200.16576_none_ecd5401052ef67df 
(f) CSI Payload File Missing 0x00000000 Sand_Paper.jpg amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7600.16385_none_73a679f8be493c8c 
(f) CSI Payload File Missing 0x00000000 Sand_Paper.jpg amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_7.1.7601.17803_none_6751df5a46172b22 
(f) CSI Payload File Missing 0x00000000 Sand_Paper.jpg amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7600.16988_none_73a9863abe46777b 
(f) CSI Payload File Missing 0x00000000 Sand_Paper.jpg amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7600.21179_none_743ecb5dd75b47ed
My System SpecsSystem Spec
17 Feb 2015   #5
DC108

Windows 7 Home Premium SP1 64 bit
 
 

Thanks for the reply. I successfully uninstalled KB3004394. Here is the new MGADiag report.

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {507FF646-B463-44B7-B43E-282BE1D839D2}(3)
Is Admin: No
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\google\chrome\application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{507FF646-B463-44B7-B43E-282BE1D839D2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1541377277-2704968829-1904605079</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY597AA-ABA HPE-110f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20090911000000.000000+000</Date></BIOS><HWID>47D33D07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9C441BB160FBD86</Val><Hash>h/cs2Rj7zAuVjHFdezR/xjkYbeo=</Hash><Pid>89388-707-0348051-65651</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-3182009
Installation ID: 009495707540742911989561829503762595764896617606317870
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/17/2015 10:06:01 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:12:2015 03:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEAAAABAAEAAQACAAAABAABAAEAln24TW4DBLoYF5gImogG/vrBNrQY1zyGji4=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HPQOEM  SLIC-CPC
  FACP   HPQOEM  SLIC-CPC
  HPET   HPQOEM  SLIC-CPC
  MCFG   HPQOEM  SLIC-CPC
  SLIC   HPQOEM  SLIC-CPC
  OEMB   HPQOEM  SLIC-CPC
  SSDT   HPQOEM  SLIC-CPC
My System SpecsSystem Spec
18 Feb 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks OK now.
Are you still seeing notifications?

If not, then go back to Windows Update, and do a Check for Updates.
You'll see that KB3004394 is there again - hopefully this time the 'posted' date will be 10th Feb 2015. If so, you should be able to install it without any problem.
My System SpecsSystem Spec
18 Feb 2015   #7
DC108

Windows 7 Home Premium SP1 64 bit
 
 

Not seeing notification and KB3004394 automatically installed this morning as well as other updates with no issues, so it looks like you recommendation fixed the problem.

Thanks so much for all your help and quick response..
My System SpecsSystem Spec
19 Feb 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're welcome - good luck.
My System SpecsSystem Spec
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