Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Update Error 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712)

17 Feb 2015   #1
itsjinx

Windows 7 64bit
 
 
Update Error 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712)

I am having the exact same problems as the people who opened these threads:
csi unable to query store version
CSI Unable to Query Store Version Total count: 1

I have windows 7 Home 64bit

Things that have failed:
- Check For Updates always fails with the error code: 80073712
- sfc /scannow produces "windows resource protection could not perform the requested operation"
- turn windows features on or off produces an empty window.
- system update readiness tool produces 1 error "csi unable to query store version"
- Installation of SP1 fails with: ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712)

I also did a remote session with a real microsoft tech and after trying a few things, they just tried to get me to buy their $149 "advanced tools" garbage.

Attached:
- CBS FOLDER ZIPPED (includes CBS.log and CheckSUR.log)
- WindowsUpdate.log
- FILE: C:\Windows\System32\config\COMPONENTS


I really appreciate any help!




Attached Files
File Type: zip files.zip (4.07 MB, 8 views)
My System SpecsSystem Spec
.
18 Feb 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looks like bad news, I'm afraid...
Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
64-bit Windows usually has a COMPONENTS hive of 38-60MB - and yours is only 28MB
Opening the file in a Hex editor, it's obvious that something has totally corrupted it - it appears to be an extract from a CBS.log file!

Unless you have a System Restore point that's from before the problem started, then I'm afraid that your only options are either a repair install or a clean install.
My System SpecsSystem Spec
18 Feb 2015   #3
itsjinx

Windows 7 64bit
 
 

That sucks. I'm hoping someone else might have some input???
My System SpecsSystem Spec
.

18 Feb 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Since you appear to have left it over 3 years since the problem first appeared then there's not a lot anyone can do - especislly since you never completed your first thread on this subject.
My System SpecsSystem Spec
19 Feb 2015   #5
itsjinx

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Since you appear to have left it over 3 years since the problem first appeared then there's not a lot anyone can do - especislly since you never completed your first thread on this subject.
I understand. I actually forgot about my previous thread. After looking at it I remember that I just forgot to reply back about not being able to try the suggestion that said:
Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.


I could never try it because I do not have a 'Repair your computer' option. Is this normal? Am I missing something?
My System SpecsSystem Spec
20 Feb 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That is usually not too much of a problem if you have the install disk to hand - boot from that and take the option to repair the computer from there (BEFORE the Install option!
My System SpecsSystem Spec
Reply

 Update Error 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712)




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 Home Premium SP1 - repeated update error 0x80073712
Hey all, I have a lenovo tower running windows 7 home premium service pack 1, all seems to be working great except when I go to do updates, every update is installed except this one nagging one that fails repeatedly. The Update is Security Update KB2847927 and the error code is 0x80073712 ...
Windows Updates & Activation
Win7 sp1 x64 - Update error 0x80073712 (KB2943357)
Hello. I have a problem with update KB2943357 - error code 0x80073712. In checksur.log there are too many errors "CSI Manifest All Zeros". How can i fix it?
Windows Updates & Activation
Update Error Code 80073712-Cumulative Security Update IE11, Win 7(64)
I'm having no luck installing KB2977629 (Cumulative Security Update IE11). I repeatedly get the error 8007371B. SURT installs with no errors. SFC /SCANNOW runs with no errors. I am uploading the requested screenshots and ZIP file. Any help would be appreciated. Thank you!!!! ...
Windows Updates & Activation
Win7x64 Update Error 0x80073712 with KB 2844286
Hi! First of all, please forgive my real clumsy English - I hope it's at least understandable. I have difficulties with the last MS patch (July 9), the KB 2844286 (something with .NET Framework 3.5.1) doesn't install. I tried first to delete the accompanying Files KB 2832414, 283946 and 2840631...
Windows Updates & Activation
Windows Update Self-update Fail Error 80073712
I have an Acer Aspire Ethos laptop running Windows 7 Ultimate x64. SP1 is installed according to system properties (came installed). Windows update was working fine until maybe June or May of this year. I have tried a number of hotfixes, several microsoft fixit (automatic normal and...
Windows Updates & Activation
0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT
hi there windows 7 ultimate sp1 everything works normal but blank windows features on off blank installed updates sfc /scannow gives "Windows Resource Protection could not perform the requested operation" CBS.LOG excerpt:
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:44.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App