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Windows 7: windows 7 update not working

19 Feb 2015   #1
catchjudo

Windows 7 Ultimate x64
 
 
windows 7 update not working

windows 7 ultimate 64bit with service pack 1. windows 7 update not working it has a red x against it when I try to update I get the message (windows update encountered an unknown error code 800F900.) It has worked well before. I have tried system restore done several scans in safe mode. used windows update repair tool it found nothing wrong. I have tried some of the suggestions on the windows site none worked. any ideas please




Attached Thumbnails
windows 7 update not working-untitled.gif   windows 7 update not working-untitled.jpg  
My System SpecsSystem Spec
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19 Feb 2015   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Easy steps first
Try to boot the computer
Does it work now
No
Make and SFC scan
SFC /SCANNOW Command - System File Checker
no
Then download and use CCleaner to remove any updates that may be blocking updater
My System SpecsSystem Spec
20 Feb 2015   #3
catchjudo

Windows 7 Ultimate x64
 
 

Thanks for suggestions, I have done this but still have the same problem
My System SpecsSystem Spec
.

20 Feb 2015   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If you have an install DVD, you can try a repair install.
Repair Install
My System SpecsSystem Spec
22 Feb 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
22 Feb 2015   #6
catchjudo

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by catchjudo View Post
windows 7 ultimate 64bit with service pack 1. windows 7 update not working it has a red x against it when I try to update I get the message (windows update encountered an unknown error code 800F900.) It has worked well before. I have tried system restore done several scans in safe mode. used windows update repair tool it found nothing wrong. I have tried some of the suggestions on the windows site none worked. any ideas please
I have added cbs file and screenshots as suggested
My System SpecsSystem Spec
23 Feb 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the errors that CheckSUR found...
Code:
Unavailable repair files:
 winsxs\manifests\x86_system.data.oracleclient_b77a5c561934e089_6.1.7601.18523_none_c79350c499ca8542.manifest
 winsxs\manifests\wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16555_none_e378e87db5384445.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16561_none_a3d50080ecc2b05f.manifest
 winsxs\manifests\wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16555_none_ae387be72117bbc5.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.20666_none_a4639ebe05dbcedc.manifest
 winsxs\manifests\wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16533_none_c71304894a6f9560.manifest
 winsxs\manifests\wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16545_none_e383b869b5302854.manifest
 servicing\packages\Package_111_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2957689~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~~7.6.7600.320.mum
 servicing\packages\Package_111_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2957689~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~~7.6.7600.320.cat
I'll post a fix for these later - then we'll have to work on the other problems.
My System SpecsSystem Spec
23 Feb 2015   #8
catchjudo

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Here's the errors that CheckSUR found...
Code:
Unavailable repair files:
 winsxs\manifests\x86_system.data.oracleclient_b77a5c561934e089_6.1.7601.18523_none_c79350c499ca8542.manifest
 winsxs\manifests\wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16555_none_e378e87db5384445.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16561_none_a3d50080ecc2b05f.manifest
 winsxs\manifests\wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16555_none_ae387be72117bbc5.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.20666_none_a4639ebe05dbcedc.manifest
 winsxs\manifests\wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16533_none_c71304894a6f9560.manifest
 winsxs\manifests\wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16545_none_e383b869b5302854.manifest
 servicing\packages\Package_111_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2957689~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~~7.6.7600.320.mum
 servicing\packages\Package_111_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2957689~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~~7.6.7600.320.cat
I'll post a fix for these later - then we'll have to work on the other problems.
Thanks for quick reply appreciated
My System SpecsSystem Spec
23 Feb 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Found all but one file - and I've put out a call for that one...


I've uploaded a file - cjdaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cjdaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
24 Feb 2015   #10
catchjudo

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by catchjudo View Post
windows 7 ultimate 64bit with service pack 1. windows 7 update not working it has a red x against it when I try to update I get the message (windows update encountered an unknown error code 800F900.) It has worked well before. I have tried system restore done several scans in safe mode. used windows update repair tool it found nothing wrong. I have tried some of the suggestions on the windows site none worked. any ideas please
have done as you requested and attached the files thanks.
My System SpecsSystem Spec
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