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Windows 7: Windows Update Failing Continuously

23 Feb 2015   #11
homebrewdr

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post

then reboot and run CheckSUR and SFC /SCANNOW again - post the new full CBS folder.
The CBS.log was too large to upload so I split the file into 2. Hopefully that is all you need. The zipped CBSpersist file is 13.5 mb, so I'd have to find an upload platform for that.




Attached Files
File Type: log CheckSUR.log (395 Bytes, 0 views)
File Type: log CheckSUR.persist.log (6.3 KB, 0 views)
My System SpecsSystem Spec
.
23 Feb 2015   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's just this error in the SFC scan data...
Code:
 Line 8699: 2015-02-23 08:35:11, Info                  CSI    0000032a [SR] Repairing 1 components
 Line 8700: 2015-02-23 08:35:11, Info                  CSI    0000032b [SR] Beginning Verify and Repair transaction
 Line 8703: 2015-02-23 08:35:11, Info                  CSI    0000032d [SR] Cannot repair member file [l:20{10}]"jnwmon.dll" of Microsoft-Windows-TabletPC-JournalNoteWriterQFE, Version = 6.1.7601.18493, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8706: 2015-02-23 08:35:11, Info                  CSI    0000032f [SR] Cannot repair member file [l:20{10}]"jnwmon.dll" of Microsoft-Windows-TabletPC-JournalNoteWriterQFE, Version = 6.1.7601.18493, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8707: 2015-02-23 08:35:11, Info                  CSI    00000330 [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2971850~31bf3856ad364e35~amd64~~6.1.1.1.2971850-4_neutral_GDR"
 Line 8712: 2015-02-23 08:35:11, Info                  CSI    00000332 [SR] Repair complete
I'll post a fix sometime tomorrow.
My System SpecsSystem Spec
25 Feb 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - hbdab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\hbdab
hit the enter key - if you get a 'Not Found' error try
DIR D:\hbdab
or
DIR E:\hbdab



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\hbdab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
.

25 Feb 2015   #14
homebrewdr

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I've uploaded a file - hbdab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\hbdab
hit the enter key - if you get a 'Not Found' error try
DIR D:\hbdab
or
DIR E:\hbdab
I got this far. It says unfound for C, unfound for D, and Drive not ready for E. I double checked the extraction location was to "C:\" I tried this a couple of times and still didn't work. Any suggestions?
My System SpecsSystem Spec
25 Feb 2015   #15
homebrewdr

Windows 7 Home Premium 64bit
 
 

Figured out that I had to change the name of the contents of your file to hbdab to follow your instructions. The downloaded file was hbdab, but the unzipped contents were amd____etc.

Ran sfc/scannow. Says the same thing about errors being found but some of them cant be fixed

Attached is the new CBS.log file. Thanks
My System SpecsSystem Spec
26 Feb 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - my fault (comes of being in a hurry!)

I've uploaded a file - hbdac.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\hbdac
hit the enter key - if you get a 'Not Found' error try
DIR D:\hbdac
or
DIR E:\hbdac

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...


XCOPY <drive>:\hbdac <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
26 Feb 2015   #17
homebrewdr

Windows 7 Home Premium 64bit
 
 

No worries.

Attached is the CBS log file.

The sfc/scannow said that it found no errors in the system's integrity. This is good. Thank you so much for your help. It hasn't said that for over a year now. Does everything else in the log file look good?
My System SpecsSystem Spec
27 Feb 2015   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's still errors from damaged Package files - please run the CheckSUR tool, and post the log...

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
My System SpecsSystem Spec
27 Feb 2015   #19
homebrewdr

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
There's still errors from damaged Package files - please run the CheckSUR tool, and post the log...

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive \checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
Attached is CheckSUR, CheckSUR persist, and the CBS log. The CheckSUR itself shows no errors


Attached Files
File Type: zip CheckSUR.zip (24.0 KB, 2 views)
My System SpecsSystem Spec
28 Feb 2015   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Interesting...
Code:
2015-02-26 05:10:25, Info                  CBS    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2015-02-26 05:10:25, Info                  CBS    Warning: Unrecognized packageExtended attribute.
2015-02-26 05:11:02, Info                  CBS    End of file unexpectedly reached [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2015-02-26 05:11:02, Info                  CBS    Failed to get next Token [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2015-02-26 05:11:02, Info                  CBS    Wrong XML DECL [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2015-02-26 05:11:02, Info                  CBS    Invalid xml format [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2015-02-26 05:11:02, Info                  CBS    Manifest parsing error at line: 1, context: 
XB [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2015-02-26 05:11:02, Info                  CBS    Failed to parse the manifest from the buffer. [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2015-02-26 05:11:02, Error                 CBS    Failed to parse package manifest: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy6\Windows\Servicing\Packages\Package_51_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
I've never been sure why WU goes off into the Shadow copies to hunt for packages - so we may be able to ignore this error.

How is WIndows Update behaving now?
My System SpecsSystem Spec
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 Windows Update Failing Continuously




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