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Windows 7: Windows Update Failing Continuously

20 Feb 2015   #1
homebrewdr

Windows 7 Home Premium 64bit
 
 
Windows Update Failing Continuously

Hi. I found the post about Windows Update problems. I'm trying to follow that format here.

Here is all the information I know to provide:

Windows 7 Home Premium 64bit
I ran the SURT.
Ran sfc/scannow
I get: Windows Resource Protection found corrupt files but was unable to fix some of them.
Windows Update Error Code: 800703EE
Compressed CBS log: Attached. This is not the latest CBS log, but it is the only one I was able to upload (under 8 mb). It is from yesterday, the 19th

I've been trying different things for a few days to no avail. Tried the MS update fixer. I've tried running sfc/scannow in safe mode with the same result. Disk cleanup, de-fragmentation, etc.
Anything else you need to help let me know.

Any help would be appreciated, as I am officially frustrated!


My System SpecsSystem Spec
.
22 Feb 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR shows the following problems...
Code:
Unavailable repair files:
 winsxs\manifests\wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18717_none_0ec82865a7c8e466.manifest
 winsxs\manifests\wow64_microsoft-windows-ie-directxtransforms_31bf3856ad364e35_11.2.9600.17633_none_845de0afcb21d443.manifest
 winsxs\manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.18679_none_1aea3d051245fa8a.manifest
 servicing\packages\Package_51_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_51_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
SFC shows the following problems...
Code:
 Line 3535: 2015-02-20 22:25:42, Info                  CSI    00000333 [SR] Repairing 3 components
 Line 3536: 2015-02-20 22:25:42, Info                  CSI    00000334 [SR] Beginning Verify and Repair transaction
 Line 3541: 2015-02-20 22:25:42, Info                  CSI    00000337 [SR] Cannot verify component files for Microsoft-Windows-OLE-Automation, Version = 6.1.7601.18679, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 3544: 2015-02-20 22:25:42, Info                  CSI    00000339 [SR] Cannot repair member file [l:20{10}]"jnwmon.dll" of Microsoft-Windows-TabletPC-JournalNoteWriterQFE, Version = 6.1.7601.18493, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3549: 2015-02-20 22:25:42, Info                  CSI    0000033c [SR] Cannot verify component files for Microsoft-Windows-IE-DirectXTransforms, Version = 11.2.9600.17633, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 3552: 2015-02-20 22:25:42, Info                  CSI    0000033e [SR] Cannot repair member file [l:20{10}]"jnwmon.dll" of Microsoft-Windows-TabletPC-JournalNoteWriterQFE, Version = 6.1.7601.18493, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3553: 2015-02-20 22:25:42, Info                  CSI    0000033f [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2971850~31bf3856ad364e35~amd64~~6.1.1.1.2971850-4_neutral_GDR"
 Line 3558: 2015-02-20 22:25:42, Info                  CSI    00000342 [SR] Recovered manifest from backup for Microsoft-Windows-OLE-Automation, Version = 6.1.7601.18679, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
 Line 3565: 2015-02-20 22:25:42, Info                  CSI    00000344 [SR] Repair complete
I'll post a fix protocol later, for the CheckSUR errors, then we'll work on the SFC problems.
My System SpecsSystem Spec
22 Feb 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - hbdaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder hbdaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

22 Feb 2015   #4
homebrewdr

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I've uploaded a file - hbdaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder hbdaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
Hi. Thanks for your reply. I am following your instructions to the T, but I have no CheckSUR file in the location you are specifying. C:\Windows\Temp\CheckSur.. I can't get that far, because it doesn't exist on my system. What now?
My System SpecsSystem Spec
22 Feb 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Createteh folder and put the files in it - it should still work
My System SpecsSystem Spec
22 Feb 2015   #6
homebrewdr

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Createteh folder and put the files in it - it should still work
Here you go. I created the file. Attached are the CheckSur.log and CheckSur.persist

btw, thanks for helping me out


Attached Files
File Type: log CheckSUR.log (2.7 KB, 4 views)
File Type: log CheckSUR.persist.log (2.7 KB, 2 views)
My System SpecsSystem Spec
23 Feb 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The log files are the same as the original ones posted - apart from the dates.
This begs the question of what is forcing the system to corrupt the same MUM file each time.
Please check that you placed the files in the correct locations and run CheckSUR again.
Please also open an Elevated Command Prompt and run the following command...

Code:
 
DIR C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0 
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0 
 
.
post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
23 Feb 2015   #8
homebrewdr

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
The log files are the same as the original ones posted - apart from the dates.
This begs the question of what is forcing the system to corrupt the same MUM file each time.
Please check that you placed the files in the correct locations and run CheckSUR again.
You had told me to place those files into: C:\Windows\Temp\CheckSur\Servicing\Packages, as well as the other location in winsxs

I created that like you said in that exact location, but are you sure I can't put it in just C:\Windows\Servicing\Packages and C:\Windows\winsxs\Manifests (without the temp part)?

I'll go ahead and run everything again and run the command prompt
My System SpecsSystem Spec
23 Feb 2015   #9
homebrewdr

Windows 7 Home Premium 64bit
 
 

After rebooting my pc and double checking the locations, I noticed the files weren't in the folders, but 1 step back. Must of been a stupid mistake on my part. I corrected this, ran it again, and BAM! Success! Thank you!

For good measure, attached are the Checksur files and here was the command prompt:
Next I'll run sfc/scannow to see if anything is different with that.

Quote:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR C:\Windows\servicing\Packages\Microsoft-Windows-Internet
Explorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0
Volume in drive C has no label.
Volume Serial Number is 5EBE-58AB

Directory of C:\Windows\servicing\Packages

02/23/2015 02:02 AM 1,505 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0
1 File(s) 1,505 bytes
0 Dir(s) 40,800,759,808 bytes free

C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-Inter
netExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0
C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Packag
e~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0 NT SERVICE\TrustedInstallerF
)

NT AUTHORITY\SYSTEMRX)

BUILTIN\AdministratorsRX)

BUILTIN\UsersRX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>


Attached Files
File Type: log CheckSUR.log (3.2 KB, 2 views)
File Type: log CheckSUR.persist.log (5.9 KB, 0 views)
My System SpecsSystem Spec
23 Feb 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

great - there's still that mysterious file to deal with, but that should be simple enough...

Please open an Elevated Command Prompt, and run the following commands:
Code:
 
TAKEOWN /F C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0 /A
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0 /grant Administrators:(F)
DEL C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0 
 
.
then reboot and run CheckSUR and SFC /SCANNOW again - post the new full CBS folder.
My System SpecsSystem Spec
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