7601 - This copy of Windows is not Genuine.


  1. Posts : 3
    Windows 7 Home Premium
       #1

    7601 - This copy of Windows is not Genuine.


    Hello,
    I have a Dell Inspiron 1545 which I purchased, used, from a former neighbor.
    She had upgraded it to Windows 7 Home Premium and that is what is currently installed.
    She had given me the MS box and info, when I purchased, but in a subsequent move it was
    somehow lost or stolen.

    A few months prior to the message appearing, I got a virus, or something on the machine
    and discovered the recovery partition of the machine had been "corrupted" and did not work.
    I do not recall how I recovered from this as it has now been so long ago; but I believe the
    help was via Dell Support, or maybe in spite of them.

    A few months ago, after owning this laptop for nearly 2 years, I suddenly started getting the
    7601 -Not Genuine message. I was away from home and needed it fixed so I found someone
    locally who charged me $30 to fix it. It seemed like all was well... that is, until a few days ago
    when the machine started spitting up the same error message.

    I seem to be able to use the laptop just fine, at this point, but the messages are soooo annoying...
    so I turned to the internet to see if I could fix the issue myself. What I found, eventually led me here;
    So I come pre-armed with the MGADiag results.

    Two additional, perhaps useful, data points:
    This machine is currently protected by Avast! and
    I did try activating online and by phone without positive results.
    I look forward to any help.
    Here are the unedited MGAD results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-37BVW-Y3XK7-3CJVC
    Windows Product Key Hash: 8INpK/EVsW9ohwRzAkQxSK1qPvs=
    Windows Product ID: 00359-231-5252403-86439
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {4E65DD42-1CF9-46B6-B13C-3FAFCB7C1BA9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150113-1808
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Pale Moon\palemoon.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4E65DD42-1CF9-46B6-B13C-3FAFCB7C1BA9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3CJVC</PKey><PID>00359-231-5252403-86439</PID><PIDType>5</PIDType><SID>S-1-5-21-3850488242-4281273006-3151834628</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20090513000000.000000+000</Date></BIOS><HWID>CA423407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-231-525240-00-1033-7601.0000-0042015
    Installation ID: 010783301340384622535035940463125580708825113936030502
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: 3CJVC
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 2/21/2015 1:16:07 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:16:2015 07:54
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqjEocIS2jM6enYOKB9UbZbMNPdGyg==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL WN09
    FACP DELL WN09
    HPET DELL WN09
    MCFG DELL WN09
    SLIC DELL WN09
    SSDT PmRef CpuPm
    Last edited by evath; 21 Feb 2015 at 17:06. Reason: add additional information
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Have you tried to activate Window 7? More help will have to come from one of the forums experts.
    This tutorial from Brink should be helpful.

    Activate Windows 7 Online


    From your log.

    Notification Reason: 0xC004F009 (grace time expired).
      My Computer


  3. Posts : 3
    Windows 7 Home Premium
    Thread Starter
       #3

    Layback Bear,
    Please see my post again. I did mention failed online and phone activation attempts.
    Maybe I can assume that the "Grace Time Expired" comment may have something to do with the
    apparently 'temporary' fix I got in Florida. Thanks for your suggestion.


    A friend suggested I validate windows using a link he provided me.
    This is what resulted:
    Windows validation detected and repaired an activation exploit (used to prevent built-in Windows licensing components from operating properly). You must activate Windows in order to complete the repair process and be able to use the full functionality of Windows. Not to worry, we can help you with that.

    Now Windows may have made some alterations to my system that are inalterable. It offers to sell me a new license for $109. I can't afford that at the moment.
    I think I'll run and post another MGADiagnostic to see if there has been a change.
      My Computer


  4. Posts : 17,322
    Win 10 Pro x64
       #4

    Grace time expired means there never was a product key used and the 30 day grace period has passed to enter one.

    So yes, it very well could be related to the temporary fix you got.
      My Computer


  5. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #5

    Not know when you tried to activate, before or after your shop had repaired your system and what your log states; I will stick with my
    recommendation. It cost nothing to try.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    The installed Key is an MSDN-type Key and not valid unless you are a subscriber to one of MS's services.
    There appears to be an Activation Exploit present also - in an attempt to circumvent activation and validation requirements.

    I assume the COA sticker on the machine is for Vista? Did you also get the Upgrade disks and Key from your neighbour when you bought the machine? If not, then you'll have to revert back to Vista, since you have no license for Windows 7.
      My Computer


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #7

    Thank you Noel for your added wisdom.

    @evath

    That means your next step is to buy a legal copy of Windows 7 with the proper COA key so you can activate it properly.

    Once you have done that please post another log for our experts to take another look.
      My Computer


  8. Posts : 3
    Windows 7 Home Premium
    Thread Starter
       #8

    Layback Bear,
    Yes, I did try to reactivate before tech fixed in Florida and once, now that the error has appeared a 2nd time.
    No dice.

    And to NoelDP, Yes. This was originally a VISTA machine. I did have the disks which she gave me/sold me with the machine.
    Unfortunately, I can't put my hands on them either because they were inadvertently thrown away, lost, or stolen at the time
    of my move last year.

    I know I used the software once since buying the machine because of a HDD crash, and it has been working just fine now
    until the issue with the virus/crash that ended up giving me the 7601 error.

    I do not want to have to pay $109 for something I already purchased.

    So why is there so much conflicting information? and in light of all this info I'm giving
    do you think there is no other option than to buy a new license agreement?
    If I did buy another, just saying, would I have to do a new install that would delete
    all on my machine? I know I could revert back to VISTA... ugh... or I could use my
    other MS software to upgrade to Win 8 (which I hated, and IF they are still allowing
    upgrade), but I do not have a way to back up all my data at the moment due to
    a crashed Toshiba Canvio and so I fell like I'm stuck between a rock and a hard place.
    If I did do an new install, can it be done in such a way as to only overwrite the OS files
    and leave my data alone?

    Thanks
      My Computer


  9. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #9

    Because you don't have a valid COA key in my opinion your only option is but a legal copy of Windows 7 and install it.


    By Brink:
    Clean Install Windows 7
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    When you acquired the computer - were you also given the box that the Windows 7 disks came in? in that there should be the Proof of License label, on which the Key is printed for Retail (including upgrade) licenses. That Key can activate the current install if you can find it.
      My Computer


 

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