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Windows 7: Windows 7 PRO SP1 - some updates will not install

22 Feb 2015   #1
wardblvd

windows 7 professional x64
 
 
Windows 7 PRO SP1 - some updates will not install

Starting yesterday I noticed some updates were not installing. Error code was 800B0100. Today the same updates were ready, plus one extra Update for Microsoft Windows (KB3021917). I ran the updater and the KB3021917 installed and these did not: Cumulative Security Update for IE 11 for Windows 7 for x64 based systems (KB3021975), Security Update (KB3004375), Security Update (KB3023562), and Security Update (KB3031432).
I have tried all the suggested tools and checked all the settings all to no avail. I will try whatever you suggest to solve this problem. I have a sore spot on my scalp from scratching it.

I have run Mr FIXIT and virus programs and cccleaner and malwarebytes and everything else that was suggested.

Thanks for any help, Andy


My System SpecsSystem Spec
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22 Feb 2015   #2
indianacarnie

 

Welcome to the forums wardblvd!

You could try this : Windows Update - Reset
My System SpecsSystem Spec
24 Feb 2015   #3
wardblvd

windows 7 professional x64
 
 

I tried Hotfix for Windows (KB947821), no help, ran Windows repair tool, did not help, and ran windows update - reset and it did not reset the update function.
My System SpecsSystem Spec
.

25 Feb 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
27 Feb 2015   #5
wardblvd

windows 7 professional x64
 
 

I hope I have made the attachments so you can use them, there are 5.
Also the update error code I keep getting is 800B0100.
My System SpecsSystem Spec
28 Feb 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the important bits from the CheckSUR...
Code:
Summary:
Seconds executed: 177
 Found 3 errors
  CBS MUM Corrupt Total count: 1
  CBS Catalog Corrupt Total count: 2
Unavailable repair files:
 servicing\packages\Package_109_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_109_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_49_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_109_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_109_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_49_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
The SFC scan showed clear.
I'll post a fix protocol later.
My System SpecsSystem Spec
03 Mar 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - wddaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder wddaa in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
04 Mar 2015   #8
wardblvd

windows 7 professional x64
 
 

The problem is solved! I discovered there is an update for the Microsoft Update Standalone Package to the latest version and once installed I ran the standalone package again and the microsoft updates installed. I found the solution here: How to update the Windows Update Agent to the latest version

Thanks for the attempt.
My System SpecsSystem Spec
05 Mar 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please run the CheckSUR tool again and post the new log file - the errors showing are NOT related to the Windows Update Agent.
My System SpecsSystem Spec
05 Mar 2015   #10
wardblvd

windows 7 professional x64
 
 

I hope this is what you need.
My System SpecsSystem Spec
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 Windows 7 PRO SP1 - some updates will not install




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