Windows Update: error 800736B3


  1. Posts : 4
    Windows 7 Home Premium 64-bit SP1
       #1

    Windows Update: error 800736B3


    Hi
    I have problems with Windows Update, it does not install updates.
    I have run SURT and SFC Scan.
    Logs enclosed.

    Many thanks for your help!
    Last edited by frenky378; 18 Apr 2015 at 09:47.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    This is the only error in the SFC scan...
    Code:
     Line 3507: 2015-02-27 11:22:03, Info                  CSI    00000310 [SR] Repairing 1 components
     Line 3508: 2015-02-27 11:22:03, Info                  CSI    00000311 [SR] Beginning Verify and Repair transaction
     Line 3511: 2015-02-27 11:22:03, Info                  CSI    00000313 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 3514: 2015-02-27 11:22:04, Info                  CSI    00000315 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 3515: 2015-02-27 11:22:04, Info                  CSI    00000316 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
     Line 3520: 2015-02-27 11:22:04, Info                  CSI    00000319 [SR] Could not reproject corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\IME\IMESC5\DICTS"\[l:22{11}]"PINTLGB.IMD"; source file in store is also corrupted
     Line 3533: 2015-02-27 11:22:05, Info                  CSI    0000031b [SR] Repair complete
    I'll post a fix protocol later.
      My Computer


  3. Posts : 4
    Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #3

    Thank you, Noel!
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    I've uploaded a file - 378aa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\378aa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\378aa
    or
    DIR E:\378aa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\378aa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer


  5. Posts : 4
    Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #5

    Hi Noel,

    I have done what you suggested.
    Here is the new log:
    Last edited by frenky378; 18 Apr 2015 at 09:48.
      My Computer


  6. Posts : 4
    Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #6

    I still cannot install the updates...
      My Computer


 

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