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Windows 7: Windows Update Error: 80073712

27 Feb 2015   #1
zesky

Windows 7: X64
 
 
Windows Update Error: 80073712

Hello all,

I am new to the forums so just want to say a quick hello and please excuse my lack of prior involvement.

I have been having this 80073712 update error when trying to update windows. Two files in particular are failing to install: KB2446710 and KB2478662 which I assume are playing a part. I have tried to install these from Microsoft's website without any success.

I have attached the CBS file.

I would be extremely grateful if anybody could kindly provide me with some much needed assistance, it would be extremely appreciated.


My System SpecsSystem Spec
.
28 Feb 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR appears to have crashed - without reporting what crashed it...

This appears to be the root problem...
Code:
2015-02-27 18:11:28, Info                  CSI    0000000a Component store has dirty flag; cannot create transactions against it at this time.
2015-02-27 18:11:28, Error                 CSI    0000000b@2015/2/27:18:11:28.557 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_transact.cpp(3070): Store corruption detected in function CCSDirect::CreateTransaction expression: 0
  RegistryCorruption on resource [40]"\Registry\Machine\COMPONENTS\\StoreDirty"[gle=0x80004005]
2015-02-27 18:11:29, Error                 CSI    0000000c (F) HRESULT_FROM_WIN32(14098) #234# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80073712]
2015-02-27 18:11:29, Error                 CSI    0000000d (F) HRESULT_FROM_WIN32(14098) #232# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
2015-02-27 18:11:29, Error                 CSI    0000000e (F) HRESULT_FROM_WIN32(14098) #231# 1768616 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
[gle=0x80073712]
2015-02-27 18:11:29, Info                  CBS    Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-27 18:11:29, Info                  CSI    0000000f@2015/2/27:18:11:29.939 CSI Transaction @0x1edfb0 destroyed
2015-02-27 18:11:29, Info                  CBS    Warning: Failed to scavenge CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-27 18:11:29, Info                  CBS    Reboot mark refs: 0
2015-02-27 18:11:29, Info                  CBS    Warning: Failed while executing service idle processing. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-27 18:11:29, Info                  CBS    Warning: Failed to execute service idle processing. Error code: 0X80073712 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-27 18:11:29, Info                  CBS    Idle processing thread terminated normally
2015-02-27 18:11:29, Info                  CBS    Ending the TrustedInstaller main loop.
2015-02-27 18:11:29, Info                  CBS    Starting TrustedInstaller finalization.
2015-02-27 18:11:30, Info                  CBS    Failed to unload the COMPONENTS hive. [HRESULT = 0x80070005 - E_ACCESSDENIED]
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
28 Feb 2015   #3
zesky

Windows 7: X64
 
 

Thank you ever so much for your help.

I have done as requested, here is the link:

Fingers crossed that will open without any problems
My System SpecsSystem Spec
.

01 Mar 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try this..
Open an Elevated Command Prompt, and run the following commands...

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG DELETE /v HKLM\COMPONENTS\StoreDirty

reboot and try SFC again.
My System SpecsSystem Spec
03 Mar 2015   #5
zesky

Windows 7: X64
 
 

That has sorted it, I have now been able to install 90 updates.

Thank you so much for your help and assistance, your generosity is very much appreciated.
My System SpecsSystem Spec
03 Mar 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Glad it worked for you!

Good luck
My System SpecsSystem Spec
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