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Windows 7: windows updates are failing

02 Mar 2015   #11
forneli

Windows 7 x64 home premium with service pack 1
 
 

Here are the checksur logs. Let me know if there are any other files I can provide. Thanks!

forneli




Attached Files
File Type: zip CheckSUR.persist.zip (678 Bytes, 2 views)
My System SpecsSystem Spec
.
04 Mar 2015   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is clean.
Let's have a look at the services...

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
04 Mar 2015   #13
forneli

Windows 7 x64 home premium with service pack 1
 
 

Here is the file from the scan.

...forneli


Attached Files
File Type: txt FSS.txt (2.4 KB, 2 views)
My System SpecsSystem Spec
.

05 Mar 2015   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

What exact security software are you running? I would have expected Kaspersky to give different results to those that show in the report - namely, disabling Defender, but not the Firewall.

Code:
Firewall Disabled Policy: 
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
..is an unusual entry, but possibly OK if you're using a third-party firewall.
My System SpecsSystem Spec
05 Mar 2015   #15
forneli

Windows 7 x64 home premium with service pack 1
 
 

I am using Kaspersky Pure Total Security. I had version 2.0 when the updates stopped downloading in October of last year. I now have version 3.0, installed in January.

...forneli
My System SpecsSystem Spec
05 Mar 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From the sound of it there was a fairly long period when you may have been unprotected.

It also sounds as if you may have a 'non-kosher' install of security software.

If that is the case, then you really need to rethink your protection scheme!

Let's start with a few basics...


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds

Then...

Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

Upload the CBS.log file (compressed, please!) to your reply.
My System SpecsSystem Spec
06 Mar 2015   #17
forneli

Windows 7 x64 home premium with service pack 1
 
 

I bought Kaspersky from a large reputable store. It was good until late Nov when it expired and I installed a new version in early Jan. So I was covered when the Windows updates stopped working.

As requested, I have run and uploaded everything. Thanks again!

...forneli


Attached Thumbnails
windows updates are failing-malwarebytes.png   windows updates are failing-scannow.png  
My System SpecsSystem Spec
07 Mar 2015   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's one of the instances of the problem ID's...
Code:
 Line 10811: 2015-03-06 08:47:35, Error                 CSI    0000004c (F) HRESULT_FROM_WIN32(ERROR_REQUEST_OUT_OF_SEQUENCE) #156912# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Apply(...)[gle=0x80070308]
 Line 10812: 2015-03-06 08:47:35, Error                 CSI    0000004d (F) HRESULT_FROM_WIN32(ERROR_REQUEST_OUT_OF_SEQUENCE) #154971# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddFiles(Flags = 1, a = @0x1a21410, fn = @0x1a21c10, fp = @0x1a22410, disp = 0, op = 0)[gle=0x80070308]
 Line 10814: 2015-03-06 08:47:35, Error                 CBS    Failed to stage execution package: Package_2_for_KB3004361~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070308 - ERROR_REQUEST_OUT_OF_SEQUENCE]
 Line 10818: 2015-03-06 08:47:35, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070308 - ERROR_REQUEST_OUT_OF_SEQUENCE]

Try this...
Open an Elevated Command Prompt, and run the following commands...

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG DELETE HKLM\COMPONENTS /V PendingRequired


reboot and then attempt Windows Update again.
My System SpecsSystem Spec
07 Mar 2015   #19
forneli

Windows 7 x64 home premium with service pack 1
 
 

Yes! That worked! Thank you very much! I appreciate all of the time you spent in helping me out! And I appreciate your patience as well.

Just out of curiosity, what was the problem? Were the updates trying to download out of order?

...forneli


Attached Thumbnails
windows updates are failing-success.jpg  
My System SpecsSystem Spec
08 Mar 2015   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No - it was simply that something had prevented Windows Update from resetting a switch in the registry that told the OS that the last update had finished installing.
My System SpecsSystem Spec
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