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Windows 7: Windows 7 Service Pack 1 failed install

02 Mar 2015   #1
TheGTShortBus

Windows 7 Home Premium 64bit
 
 
Windows 7 Service Pack 1 failed install

Hey guys,
First of all, thank everyone for posting to this forum. I have found a lot of really helpful advice so far. Right now, however, I have not been able to diagnose and fix the problem I am currently having so I was hoping that someone could help me out. Basically my problem is that I have been able to install every update to Windows 7 up to Service Pack 1 which fails every time. I am pretty sure that I have tried everything I have read on here short of a clean reinstall, so I wanted to post first before I went to that. My error code screenshot and CBS files are attached. Thanks in advance for any help!

Attachment 351257

Windows 7 Service Pack 1 failed install-windows-update-error-3-2-2015.png




My System SpecsSystem Spec
.
02 Mar 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFC is reporting these errors...
Code:
 Line 23334: 2015-03-02 07:48:15, Info                  CSI    00000343 [SR] Repairing 3 components
 Line 23335: 2015-03-02 07:48:15, Info                  CSI    00000344 [SR] Beginning Verify and Repair transaction
 Line 23338: 2015-03-02 07:48:15, Info                  CSI    00000346 [SR] Cannot repair member file [l:18{9}]"gulim.ttc" of Microsoft-Windows-Font-TrueType-Gulim, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 23341: 2015-03-02 07:48:15, Info                  CSI    00000348 [SR] Cannot repair member file [l:24{12}]"MSVidCtl.dll" of Microsoft-Windows-Video-TVVideoControl, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 23344: 2015-03-02 07:48:15, Info                  CSI    0000034a [SR] Cannot repair member file [l:24{12}]"nvd3dumx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
CheckSUR is clear, so I'll post a fix for these later.
My System SpecsSystem Spec
02 Mar 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - gtbaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\gtbaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\gtbaa
or
DIR E:\gtbaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\gtbaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
.

02 Mar 2015   #4
TheGTShortBus

Windows 7 Home Premium 64bit
 
 

Awesome! Thanks for uploading this, I am at work now but will go through these steps later tonight once I get home.
My System SpecsSystem Spec
02 Mar 2015   #5
TheGTShortBus

Windows 7 Home Premium 64bit
 
 

Ok, got everything to work. Ran SFC /SCANNOW again and it had some more errors that it was not able to fix again. CBS log attached:

Attachment 351304
My System SpecsSystem Spec
03 Mar 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm
Only one of the fixes actually 'took'... here's the new list...
Code:
 Line 4361: 2015-03-02 21:19:27, Info                  CSI    000002e8 [SR] Repairing 2 components
 Line 4362: 2015-03-02 21:19:27, Info                  CSI    000002e9 [SR] Beginning Verify and Repair transaction
 Line 4365: 2015-03-02 21:19:27, Info                  CSI    000002eb [SR] Cannot repair member file [l:24{12}]"MSVidCtl.dll" of Microsoft-Windows-Video-TVVideoControl, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4368: 2015-03-02 21:19:27, Info                  CSI    000002ed [SR] Cannot repair member file [l:24{12}]"nvd3dumx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll have to do some cross-checking and see if I can work out why.
My System SpecsSystem Spec
05 Apr 2015   #7
TheGTShortBus

Windows 7 Home Premium 64bit
 
 

Hi, I posted this help request a while back and haven't had much time to follow up. Just wondering if you were able to figure anything out with the second round of problems that I was having. Thanks in advance for any help!
My System SpecsSystem Spec
05 Apr 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry! It's been a mad few weeks.
I'll post back when I can...
My System SpecsSystem Spec
06 Apr 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Checking through what I uploaded, it was definitely correct.
Still - I'll try another upload and see if it works better....

I've uploaded a file - gtbab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\gtbab
hit the enter key - if you get a 'Not Found' error try
DIR D:\gtbab
or
DIR E:\gtbab



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\gtbab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
06 Apr 2015   #10
TheGTShortBus

Windows 7 Home Premium 64bit
 
 

Thanks again for the quick reply, you are a huge help. That seemed to have fixed the SFC \SCANNOW errors as it returned with no integrity violations. I did try a quick run of Windows Update though, and got a new error code (800F0900) when trying to install SP1. I attached the updated CBS file like you asked though:

Attachment 355324

Definitely progress though, so I am becoming optimistic!
My System SpecsSystem Spec
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