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Windows 7: Windows Update Error 80070490

02 Mar 2015   #1
Loray

Windows 7 Home Premium 64bit
 
 
Windows Update Error 80070490

I have had two Windows 7 Security updates fail (KB3004375 & KB3031432) and both have said error 80070490. I have run Mr Fixit and other things suggested by your site as well as sfc scan (Ihope I have these names correct).
All of this lead me to try downloading the Offficial Windows 7 SP1 ISO download, but two days prior to this Digital River was closed down for the OEM version of Windows 7 Great.
I don't want to do a clean re-install at this point as my computer is running well - there doesn't appear to be any problems anyway.
I have attached the results from the sfc scan and I would really appreciate it if someone could check this report for me and let me know if I have any huge problems and that I must do a clean install. I do have the Windows 7 Disc but it it not a retail version.
Thank you for any help you can give me




Attached Files
File Type: txt sfcdetails.txt (53.5 KB, 3 views)
My System SpecsSystem Spec
.
02 Mar 2015   #2
Berton

Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP
 
 

Quote:
Digital River was closed down for the OEM version of Windows 7
But was the Retail version [which you need] still available?

I have both updates installed on 2/11/2015.

Re your System Specs, is Avast Premier really an Internet Browser?
My System SpecsSystem Spec
03 Mar 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
.

04 Mar 2015   #4
Loray

Windows 7 Home Premium 64bit
 
 

I believe the retail version is still available, but you need to have the product key for a retail version to download it. Microsoft will not give me the ISO file as I have the OEM version.
Avast Premier is not my Internet Browser, it is my Security Software. I did have problems with Avast not long ago, as it didn't seem to be scanning properly. I un-installed it and re-installed and it seems to be working fine now. I have Google Chrome as my Internet Browser.
Thank you for your reply Berton.
My System SpecsSystem Spec
04 Mar 2015   #5
Loray

Windows 7 Home Premium 64bit
 
 

Thank you for such detailed instructions. I hope I have done all you asked correctly.
I ran the SURT Tool and windows added an update called "Hotfix for Windows (KB947821) - The two failed updates are still there. I have attached a snapshot of the error code and also a copy of the sfc scan. I tried to send a copy of the CBS folder, but I received this message "File not found or no read permission". I did open the file and there was "stuff" in there.

Thank you again

sfcdetails.txt

Windows Update Error 80070490-windows-error-code.jpg


My System SpecsSystem Spec
04 Mar 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I need the C:\Windows\Logs\CBS\CheckSUR.log file that should be created by the CheckSUR tool - please upload it.
My System SpecsSystem Spec
04 Mar 2015   #7
Loray

Windows 7 Home Premium 64bit
 
 

I opened up Log file and found this file attached, I hope it is the one you need. When I tried to send the whole folder as requested it said I didn't have permission - sorry, but new to all of this.

CheckSUR.zip


My System SpecsSystem Spec
04 Mar 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's quite a lot of damage there
Code:
Summary:
Seconds executed: 1820
 Found 109 errors
 Fixed 24 errors
  CSI Manifest Missing Total count: 55
  CSI Catalog Missing Total count: 11
  Fixed: CSI Catalog Missing.  Total count: 11
  CSI Payload File Missing Total count: 11
  Fixed: CSI Payload File Missing.  Total count: 6
  CBS MUM Missing Total count: 21
  CBS Catalog Missing Total count: 4
  CSI Store Directory Missing Total count: 1
  Fixed: CSI Store Directory Missing.  Total count: 1
  CSI Catalog Thumbprint Invalid Total count: 6
  Fixed: CSI Catalog Thumbprint Invalid.  Total count: 6
I'll post a fix for the remaining errors later today or tomorrow.
My System SpecsSystem Spec
04 Mar 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - lryaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder lryaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
04 Mar 2015   #10
Loray

Windows 7 Home Premium 64bit
 
 

Thank you so much for everything you are doing. I have tried to open the Temp file in C:\Windows and I don't have permission. I have tried changing permission to full control (following links as I was trying to change - as I don't know how else to do this) but still can't get in there. Can you help me to this please.
My System SpecsSystem Spec
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