Can anybody help me solve 0x8004fe21 error

NoelDP · 06 Mar 2015

No Change

Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC

once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

paulb2010 · 06 Mar 2015

I've attached my elevated command attempt to see if I have followed instruction correct (you will notice my first two attempts were definitely incorrectly done!).
I left for an hour, rebooted, noticed no updates done, attempted to single out a couple of files randomly to update but still no joy. So then ran the MGADiag.
Ive also attached a previous error code from yesterdays update attempts, where all 18 updates were ticked.

Can anybody help me solve 0x8004fe21 error-imag0892.jpg

Can anybody help me solve 0x8004fe21 error-imag0891.jpg

Code:

 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B839CF76-018F-48B7-877A-3C5732677C7E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B839CF76-018F-48B7-877A-3C5732677C7E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3257849372-1069958870-667795844</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5738                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.16.         </Version><SMBIOSVersion major="2" minor="5"/><Date>20090826000000.000000+000</Date></BIOS><HWID>505E3A07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>31F22DCB275673A</Val><Hash>/fm7VOtNR4377ogJZDrbnYw7bEo=</Hash><Pid>81602-925-8703145-68887</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2332009
Installation ID: 019960505394335241720821684042395716716125349284342203
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 06/03/2015 21:46:58
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 3:3:2015 22:57
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
 
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GGcsAzSEsfOfnwXmohsR4ZNygRGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   PTLTD     APIC  
  FACP   INTEL   CRESTLNE
  HPET   INTEL   CRESTLNE
  BOOT   PTLTD   $SBFTBL$
  MCFG   INTEL   CRESTLNE
  SLIC   ACRSYS  ACRPRDCT
  SSDT   PmRef  CpuPm

NoelDP · 07 Mar 2015

Still no change

We'll have to go back to basics...

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

paulb2010 · 09 Mar 2015

Hi- will get onto this. Sorry, I was waiting for my emails to tell me I had a response, silly me as it never came.
Just downloading SURT again as I didn't save last time. My memory tells me it takes a while when you run this, so at this hour, I think I will pick this up tomorrow at an earlier point in the night. Keep you posted

paulb2010 · 10 Mar 2015

Okay, so ran SURT, then tried SFC /scannow 3 times as it said it can take multiple attempts before fixing all errors, however still unable to fix all errors. So restarted computer and ran sfc /scannow again a32 updates advised in the SURT instruction post. Still found errors. So ran windows update to obtain any erroer code. It looks like it has updated some bits and bats but instead of the usual 18 updates this time it was saying 32 updates, so I imagine it has updated some of the new stuff. After this, took a photo of the error code, then went about zipping the Windows/logs cbs stuff. Attached you should find a pic of error code in updates, and my log file, zipped which should include one, and this being the most recent, cbspersist file. Then further previous cbs persist files attached also. Hope that's everything required
Sorry, windows update log file also attached at the end.

Can anybody help me solve 0x8004fe21 error-imag0902.jpg

Attachment 352256

NoelDP · 11 Mar 2015

I still tend toward the opinion that the problem is caused by KB3004394 - please re-check the listing of Installed Updates (not the history) and see if it's listed, and uninstall it if it is.

paulb2010 · 11 Mar 2015

no defo not showing up on installed updates, pic of update list attached:

Can anybody help me solve 0x8004fe21 error-imag0913.jpg

NoelDP · 11 Mar 2015

Hmmm - definitely not there!

I'm in uncharted territory now - and floundering.
I don't suppose you have a System Restore point available from just before 10 December??

paulb2010 · 11 Mar 2015

This is the first attempt that failed (top of the list), picture slightly blurs at the top, but the date is 11th Dec. You can can see other Windows updates failed also lower down (KB3009736 & KB3014406). The last successful 'Update for Windows 7' was KB3006121, also on 11th December.

Can anybody help me solve 0x8004fe21 error-imag0915.jpg

NoelDP · 11 Mar 2015

The thing is that all those failures were from the 10/12 updates (installed 'a day late') - so there was definitely something amiss there. The fact that the KB3004394 also failed could simply be because of the havoc it wreaked when partially-installed prior to reboot.
So - do you have a System Restore point, or not?