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Windows 7: Windows 7 Service Pack 1 for x64 based system error code 80073701

04 Mar 2015   #1
jorge santillan

windows 7 64 bit
 
 
Windows 7 Service Pack 1 for x64 based system error code 80073701

Hi,

I've been having trouble installing windows 7 service Pack 1.

I have taken the following steps to try and solve the issue but nothing has change:

1. Used update readiness tool for windows 7 for x64 based systems
2. Install Malwarebytes to get rid of any potential malware
3.Ran SFC/Scan

Thank you




Attached Images
Windows 7 Service Pack 1 for x64 based system error code 80073701-capture.jpg 
My System SpecsSystem Spec
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04 Mar 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

The first thing you need to do is follow the instruction of this tutorial and post the needed logs so are experts have the needed information.

Windows Update Posting Instructions
My System SpecsSystem Spec
04 Mar 2015   #3
jorge santillan

windows 7 64 bit
 
 
Windows 7 Service Pack 1 for x64 based system error code 80073701

Here is a screen shot of the error and Zip file of the logs.


Attached Images
Windows 7 Service Pack 1 for x64 based system error code 80073701-capture.jpg 
My System SpecsSystem Spec
.

04 Mar 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The SFC data isn't present in the CBS.log - assuming you ran it, it must be in the CBSPersist files. Please upload the latest two files from the store, and I'll take a look.
The CheckSUR log is clear, however the CheckSUR.Persist log shows that you ran another version back in July 2012 and had massive problems at that time...
Code:
Seconds executed: 61437
 Found 76945 errors
 Fixed 76945 errors
  CSI Missing Component Key Total count: 12940
  Fixed: CSI Missing Component Key.  Total count: 12940
  CSI Missing Pinned Component Key Total count: 4159
  Fixed: CSI Missing Pinned Component Key.  Total count: 4159
  CSI Missing Identity Total count: 17099
  Fixed: CSI Missing Identity.  Total count: 17099
  CSI Missing C Mark Total count: 19765
  Fixed: CSI Missing C Mark.  Total count: 19765
  CSI F Mark Missing Total count: 27141
  Fixed: CSI F Mark Missing.  Total count: 27141
It's likely that this is the cause of your current problems, as these errors look to me to be the result of major registry corruption, and this could be affecting other areas at which CheckSUR doesn't look.

I suspect that your best option is going to be a repair install - but let's have a look at those CBSPersist files first.
My System SpecsSystem Spec
06 Mar 2015   #5
jorge santillan

windows 7 64 bit
 
 

Hi,

I've been attempting to upload the files requested for the last 2 days but have been unable to. The upload section gives me a server error.
My System SpecsSystem Spec
07 Mar 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That probably means that the file is too large - either delete the older CBSPersist logs until it's below 8MB, or upload it to a fileshare site (preferably DropBox or OneDrive) and post a link.
My System SpecsSystem Spec
09 Mar 2015   #7
jorge santillan

windows 7 64 bit
 
 

Hi,

Here's the link to my file in One-Drive:

https://onedrive.live.com/redir?resi...hint=folder%2c
My System SpecsSystem Spec
11 Mar 2015   #8
jorge santillan

windows 7 64 bit
 
 

Hi, did my links provided work?
My System SpecsSystem Spec
11 Mar 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry.. must have missed it.
In the pub at the moment. ... will review asap.
My System SpecsSystem Spec
11 Mar 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You seem to have uploaded the two CBSPersist files - and not the CBS.log or CheckSUR.log files
Both the uploaded files also appear to have been somehow corrupted. This immediately bring the question of whether the system in infected with malware.


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds
My System SpecsSystem Spec
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