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Windows 7: Update KB3010788 and KB3013455 Fails

07 Mar 2015   #11
waynezo

Windows 7 Pro 64 bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>DIR C:\media64
Volume in drive C has no label.
Volume Serial Number is 9898-13F0

Directory of C:\

File Not Found

C:\Windows\System32>DIR C:\Windows\winsxs\me*.*
Volume in drive C has no label.
Volume Serial Number is 9898-13F0

Directory of C:\Windows\winsxs

File Not Found

C:\Windows\System32>


Previously the drive letter I used was "F" and it said it copied the files. also I used a system repair disc to get into command prompt. f8 wouldn't bring up "repair my computer"


My System SpecsSystem Spec
.
07 Mar 2015   #12
waynezo

Windows 7 Pro 64 bit
 
 

After I ran these instructions,

I've uploaded a file - media64.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\media64
hit the enter key - if you get a 'Not Found' error try
DIR D:\media64
or
DIR E:\media64



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\media64 <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

I deleted the media64 folder from C drive I thought it had been copied and wasn't needed any longer. I have since put it back. also my repair disc sees the C drive as F

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>DIR C:\media64
Volume in drive C has no label.
Volume Serial Number is 9898-13F0

Directory of C:\media64

03/07/2015 11:37 AM <DIR> .
03/07/2015 11:37 AM <DIR> ..
03/07/2015 11:37 AM <DIR> amd64_microsoft-windows-ehome-samplemedia
_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802
03/07/2015 11:37 AM <DIR> amd64_microsoft-windows-musicsamples_31bf
3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
03/07/2015 11:37 AM <DIR> amd64_microsoft-windows-photosamples_31bf
3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
03/07/2015 11:37 AM <DIR> amd64_microsoft-windows-videosamples_31bf
3856ad364e35_6.1.7600.16385_none_51a21f033003affd
03/07/2015 11:37 AM <DIR> amd64_microsoft-windows-winsatmediasample
s_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4
0 File(s) 0 bytes
7 Dir(s) 11,228,590,080 bytes free

C:\Windows\System32>DIR C:\Windows\winsxs\me*.*
Volume in drive C has no label.
Volume Serial Number is 9898-13F0

Directory of C:\Windows\winsxs

File Not Found

C:\Windows\System32>
My System SpecsSystem Spec
08 Mar 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The files are certain what and where they should be, now at least...
so there must have been a problem with the copy command itself.

This is the command as it should be, given your finding of the F: drive letter.

XCOPY F:\media64 F:\windows\winsxs /y /i /s /v /h


note the spacing.
My System SpecsSystem Spec
.

08 Mar 2015   #14
waynezo

Windows 7 Pro 64 bit
 
 

NoelDP with your expert advice I think the problem is solved!


Attached Images
Update KB3010788 and KB3013455 Fails-capture.jpg 
My System SpecsSystem Spec
08 Mar 2015   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sure looks fixed to me
No errors at all in the CBS.log file - and SFC is obviously clear.

I think you're good to go.
My System SpecsSystem Spec
08 Mar 2015   #16
waynezo

Windows 7 Pro 64 bit
 
 

Thanks NoelDP,
My Girlfriend thanks you as well, since now she will get some attention LOL
My System SpecsSystem Spec
Reply

 Update KB3010788 and KB3013455 Fails




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