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Windows 7: Unable to update - sfc couldn't fix problems - big5.nlp, xjis.nlp, prc

09 Mar 2015   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Windows6.1-KB2840631-x64.msu


My System SpecsSystem Spec
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09 Mar 2015   #12
ImSuck

64 Bit Win 7 Home Premium
 
 

Hi Noel,

No luck I'm afriad

I've attached images

Linda


Attached Thumbnails
Unable to update - sfc couldn't fix problems - big5.nlp, xjis.nlp, prc-net351-failed2.gif  
Attached Images
Unable to update - sfc couldn't fix problems - big5.nlp, xjis.nlp, prc-net351-failed.gif Unable to update - sfc couldn't fix problems - big5.nlp, xjis.nlp, prc-net351-failed3.gif Unable to update - sfc couldn't fix problems - big5.nlp, xjis.nlp, prc-net351-failed4.gif 
My System SpecsSystem Spec
10 Mar 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The error code has changed, and appears to mean that there is a problem with the user account you're in.
I'm not sure what the best way to fix this is going to be, so I need to do some research.
My System SpecsSystem Spec
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10 Mar 2015   #14
ImSuck

64 Bit Win 7 Home Premium
 
 

OK Thank you Noel

Kind regards

Linda
My System SpecsSystem Spec
10 Mar 2015   #15
ImSuck

64 Bit Win 7 Home Premium
 
 

Hello Noel,

I was just promoted to run the Windows Notification Problem Reporting or something or another.

I've attached an image. Seems to be a windows installer problem?

Linda


Attached Images
Unable to update - sfc couldn't fix problems - big5.nlp, xjis.nlp, prc-windows-reporting.gif 
My System SpecsSystem Spec
11 Mar 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Much as I'd love the data - I can't read/understand most of the other files than the CBS/Persists from that upload (and I have enough problems with those!)
...but let's have a look at the setupapi.dev.log anyhow
Please upload the C:\Windows\setupapi.dev.log file - you may have to copy it to the desktop to be able to compress it for upload (mine is 15MB long) - or the compression routine may offer to place the compressed copy on the desktop anyhow.
My System SpecsSystem Spec
11 Mar 2015   #17
ImSuck

64 Bit Win 7 Home Premium
 
 

Good morning Noel,

I can imagine

I found one in the windows/inf folder.. hope thats the one you neeeded.

Kindly see attached 15Kb large (phew, not 15MB hehee)

Thank you again.

Linda


Attached Files
File Type: zip setupapi.dev.zip (9.9 KB, 2 views)
My System SpecsSystem Spec
11 Mar 2015   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I may be reading this wrong - but it looks to me as if your Kaspersky is getting in the way of a driver install.

Please try disabling Kaspersky and then installing the updates. (you'll need to set Kaspersky so that it doesn't restart on the reboot)

See if that helps.
My System SpecsSystem Spec
11 Mar 2015   #19
ImSuck

64 Bit Win 7 Home Premium
 
 

Hi Noel

I already tried that, even without no firewall installed, no joy there either... same error code above, but for good measure, I tried it anyway... it's still being a PITA...

On a good note, more updates are showing up.

Best regards

Linda

P.S
I wonder if the suggestion about the user profile could be causing it, maybe I should try and create a new one with admin. priv'l'dges and see if that rectifies it?
My System SpecsSystem Spec
11 Mar 2015   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's certainly worth a try...
My System SpecsSystem Spec
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 Unable to update - sfc couldn't fix problems - big5.nlp, xjis.nlp, prc




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