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Windows 7: Windows 7 Update Fail, Error 80073712

14 Mar 2015   #11
Rahmani

Windows 7 ultimate x64
 
 

I reinstalled MBAM Free, removed some potentially unwanted files. I went to check my CBS folder and it was empty. Checked for updates, tried to install, the problem still exists. Now, I'm running windows update readiness tool.

Code:
Initializing installation... done!
Installing Hotfix for Windows (KB947821) (update 1 of 1)...
Taking some time as usual..


My System SpecsSystem Spec
.
14 Mar 2015   #12
Laith

Windows 10 Professional x64
 
 

Hope it works this time.
My System SpecsSystem Spec
14 Mar 2015   #13
Rahmani

Windows 7 ultimate x64
 
 

The Installation completed, I reran the sfc /scannow command.
Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\windows\system32>
Checked windows update, the error is still occurring.

Checked the CBS folder, there are two log files, CheckSUR.persist and CheckSUR:
Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-14 17:07

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Payload File Missing	0x00000000	_DataOracleClientPerfCounters_shared12_neutral.h	amd64_netfx-sys_data_oraclient_perfcoun_b03f5f7f11d50a3a_6.1.7600.16385_none_12b230ea15a9e57a	

Summary:
Seconds executed: 1265
 Found 1 errors
  CSI Payload File Missing Total count: 1
And
Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-14 17:07

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Payload File Missing	0x00000000	_DataOracleClientPerfCounters_shared12_neutral.h	amd64_netfx-sys_data_oraclient_perfcoun_b03f5f7f11d50a3a_6.1.7600.16385_none_12b230ea15a9e57a	

Summary:
Seconds executed: 1265
 Found 1 errors
  CSI Payload File Missing Total count: 1
My System SpecsSystem Spec
.

14 Mar 2015   #14
Rahmani

Windows 7 ultimate x64
 
 

I've read through my CBS log, and found on Microsoft website something that might be helpful:

Quote:
If you get a Payload File Missing message, then the binary required is not available.

Steps to resolve this issue
  1. Find out which payload files are missing by looking at CheckSUR.log. Identify any line that have (f) that is not followed by (fix).
  2. You will need to get these files from another machine. Make sure the machine you are copying files from is the same OS version and system architecture.
  3. Paste the files into the proper subdirectory under %windir%\winsxs
My missing file is: _DataOracleClientPerfCounters_shared12_neutral.h

But I don't have another machine to get it from.
My System SpecsSystem Spec
15 Mar 2015   #15
Laith

Windows 10 Professional x64
 
 

Well, i do not have it too. But try to remove these programs completely from your computer. After you have done that then install Java again.

Java Auto Updater
Java Update 8 update 31

EDIT: I seem to have it. If it wont work then follow the steps i gave you.
https://mega.co.nz/#!LxxSBDwJ!NUXbEy...sA5rJ39tc4bbm4

Note to admins/mods: I cant upload the files in regular attachments. So i created a MEGA link.
My System SpecsSystem Spec
15 Mar 2015   #16
Rahmani

Windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by Laith View Post
Well, i do not have it too. But try to remove these programs completely from your computer. After you have done that then install Java again.

Java Auto Updater
Java Update 8 update 31

EDIT: I seem to have it. If it wont work then follow the steps i gave you.
https://mega.co.nz/#!LxxSBDwJ!NUXbEy...sA5rJ39tc4bbm4

Note to admins/mods: I cant upload the files in regular attachments. So i created a MEGA link.
Thanks, I need to note this:

I contacted the support in microsoft website, the assistant remotely took control, and paste a reset.bat file on my desktop. The file ran and when we attempted to update, it failed. Then, she asked me to download "Tweaking.com" application. Downloaded it and ran the repairs. it took time and when it was done we rebooted the pc.

After booting up, the update worked differently, it reached 5% and seems like it got stuck there [same 7 updates, 150MB] . I stopped the updates after a while, and tried to run the SUR tool, it failed on launch with error number 0x80246002. I did a reboot and tried to run the SUR again and it resulted in BSoD.

Now after the BSoD, it still says the 0x80246002 error on launch.

Going to leave the update run for a while now, if not working, then I'll try uninstalling and reinstalling Java.

Edit: The update didn't finish so tried to go further with the new error. Used WindowsUpdateDiagnostic.diagcab and it showed this:



My System SpecsSystem Spec
15 Mar 2015   #17
Laith

Windows 10 Professional x64
 
 

Was this before or after?
My System SpecsSystem Spec
16 Mar 2015   #18
Rahmani

Windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by Laith View Post
Was this before or after?
It was before uninstalling/reinstalling Java.

I tried to uninstall/reinstall java, and it didn't change anything.

Windows update currently take forever to download and install (0KB, 0%), so I stopped it. This results in the next error: 8007010B

SURT Encounters error prior to installation: 80246002
My System SpecsSystem Spec
16 Mar 2015   #19
Rahmani

Windows 7 ultimate x64
 
 

Code:
Log Name:      Application
Source:        Application Error
Date:          3/13/2015 10:57:48 AM
Event ID:      1005
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RAHMANI-PC
Description:
Windows cannot access the file C:\Windows\System32\sysmain.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\System32\sysmain.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
	- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
	- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C000000E
Disk type: 3
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="49152">1005</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-13T02:57:48.000000000Z" />
    <EventRecordID>78625</EventRecordID>
    <Channel>Application</Channel>
    <Computer>RAHMANI-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>C:\Windows\System32\sysmain.dll</Data>
    <Data>Host Process for Windows Services</Data>
    <Data>C000000E</Data>
    <Data>3</Data>
  </EventData>
</Event>
Code:
Log Name:      Application
Source:        Application Error
Date:          3/15/2015 8:18:51 PM
Event ID:      1005
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RAHMANI-PC
Description:
Windows cannot access the file C:\Windows\System32\qmgr.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\System32\qmgr.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
	- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
	- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C000000E
Disk type: 3
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="49152">1005</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-15T12:18:51.000000000Z" />
    <EventRecordID>80472</EventRecordID>
    <Channel>Application</Channel>
    <Computer>RAHMANI-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>C:\Windows\System32\qmgr.dll</Data>
    <Data>Host Process for Windows Services</Data>
    <Data>C000000E</Data>
    <Data>3</Data>
  </EventData>
</Event>
Does this make any sense? Found it in application message center..
My System SpecsSystem Spec
16 Mar 2015   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by Rahmani View Post
Quote   Quote: Originally Posted by Laith View Post
Try to running chkdsk /r and sfc /scannow.
SFC /SCANNOW Command - System File Checker
Trying to run the chkdsk command by the reboot:

Code:
Checking file system on C:
The type of file system is NTFS
Volume label is windows7_OS.
The volume is clean.
Cannot open volume for direct access.
Autochk cannot run due to an error caused by a recently installed software package.
Use the system restore feature from the control panel to restore the system to a point prior to the recent software package installation.
An unspecified error occurred (766f6c756d652e63 3f1)



Windows starts up normally after that..
The command you actually ran appears to be CHKDSK - and not SFC.
Please follow ALL the instructions here...

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
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