Windows 7 Update Fail, Error 80073712

Page 2 of 4 FirstFirst 1234 LastLast

  1. Posts : 19
    Windows 7 ultimate x64
    Thread Starter
       #11

    I reinstalled MBAM Free, removed some potentially unwanted files. I went to check my CBS folder and it was empty. Checked for updates, tried to install, the problem still exists. Now, I'm running windows update readiness tool.

    Code:
    Initializing installation... done!
    Installing Hotfix for Windows (KB947821) (update 1 of 1)...
    Taking some time as usual..
      My Computer


  2. Posts : 2,781
    Windows 10 Pro x64
       #12

    Hope it works this time.
      My Computer


  3. Posts : 19
    Windows 7 ultimate x64
    Thread Starter
       #13

    The Installation completed, I reran the sfc /scannow command.
    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\windows\system32>
    Checked windows update, the error is still occurring.

    Checked the CBS folder, there are two log files, CheckSUR.persist and CheckSUR:
    Code:
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-03-14 17:07
    
    Checking Windows Servicing Packages
    
    Checking Package Manifests and Catalogs
    
    Checking Package Watchlist
    
    Checking Component Watchlist
    
    Checking Packages
    
    Checking Component Store
    (f)	CSI Payload File Missing	0x00000000	_DataOracleClientPerfCounters_shared12_neutral.h	amd64_netfx-sys_data_oraclient_perfcoun_b03f5f7f11d50a3a_6.1.7600.16385_none_12b230ea15a9e57a	
    
    Summary:
    Seconds executed: 1265
     Found 1 errors
      CSI Payload File Missing Total count: 1
    And
    Code:
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-03-14 17:07
    
    Checking Windows Servicing Packages
    
    Checking Package Manifests and Catalogs
    
    Checking Package Watchlist
    
    Checking Component Watchlist
    
    Checking Packages
    
    Checking Component Store
    (f)	CSI Payload File Missing	0x00000000	_DataOracleClientPerfCounters_shared12_neutral.h	amd64_netfx-sys_data_oraclient_perfcoun_b03f5f7f11d50a3a_6.1.7600.16385_none_12b230ea15a9e57a	
    
    Summary:
    Seconds executed: 1265
     Found 1 errors
      CSI Payload File Missing Total count: 1
      My Computer


  4. Posts : 19
    Windows 7 ultimate x64
    Thread Starter
       #14

    I've read through my CBS log, and found on Microsoft website something that might be helpful:

    If you get a Payload File Missing message, then the binary required is not available.

    Steps to resolve this issue
    1. Find out which payload files are missing by looking at CheckSUR.log. Identify any line that have (f) that is not followed by (fix).
    2. You will need to get these files from another machine. Make sure the machine you are copying files from is the same OS version and system architecture.
    3. Paste the files into the proper subdirectory under %windir%\winsxs
    My missing file is: _DataOracleClientPerfCounters_shared12_neutral.h

    But I don't have another machine to get it from.
      My Computer


  5. Posts : 2,781
    Windows 10 Pro x64
       #15

    Well, i do not have it too. But try to remove these programs completely from your computer. After you have done that then install Java again.

    Java Auto Updater
    Java Update 8 update 31

    EDIT: I seem to have it. If it wont work then follow the steps i gave you.
    https://mega.co.nz/#!LxxSBDwJ!NUXbEy...sA5rJ39tc4bbm4

    Note to admins/mods: I cant upload the files in regular attachments. So i created a MEGA link.
      My Computer


  6. Posts : 19
    Windows 7 ultimate x64
    Thread Starter
       #16

    Laith said:
    Well, i do not have it too. But try to remove these programs completely from your computer. After you have done that then install Java again.

    Java Auto Updater
    Java Update 8 update 31

    EDIT: I seem to have it. If it wont work then follow the steps i gave you.
    https://mega.co.nz/#!LxxSBDwJ!NUXbEy...sA5rJ39tc4bbm4

    Note to admins/mods: I cant upload the files in regular attachments. So i created a MEGA link.
    Thanks, I need to note this:

    I contacted the support in microsoft website, the assistant remotely took control, and paste a reset.bat file on my desktop. The file ran and when we attempted to update, it failed. Then, she asked me to download "Tweaking.com" application. Downloaded it and ran the repairs. it took time and when it was done we rebooted the pc.

    After booting up, the update worked differently, it reached 5% and seems like it got stuck there [same 7 updates, 150MB] . I stopped the updates after a while, and tried to run the SUR tool, it failed on launch with error number 0x80246002. I did a reboot and tried to run the SUR again and it resulted in BSoD.

    Now after the BSoD, it still says the 0x80246002 error on launch.

    Going to leave the update run for a while now, if not working, then I'll try uninstalling and reinstalling Java.

    Edit: The update didn't finish so tried to go further with the new error. Used WindowsUpdateDiagnostic.diagcab and it showed this:



    Last edited by Rahmani; 15 Mar 2015 at 09:55.
      My Computer


  7. Posts : 2,781
    Windows 10 Pro x64
       #17

    Was this before or after?
      My Computer


  8. Posts : 19
    Windows 7 ultimate x64
    Thread Starter
       #18

    Laith said:
    Was this before or after?
    It was before uninstalling/reinstalling Java.

    I tried to uninstall/reinstall java, and it didn't change anything.

    Windows update currently take forever to download and install (0KB, 0%), so I stopped it. This results in the next error: 8007010B

    SURT Encounters error prior to installation: 80246002
      My Computer


  9. Posts : 19
    Windows 7 ultimate x64
    Thread Starter
       #19

    Code:
    Log Name:      Application
    Source:        Application Error
    Date:          3/13/2015 10:57:48 AM
    Event ID:      1005
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      RAHMANI-PC
    Description:
    Windows cannot access the file C:\Windows\System32\sysmain.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Host Process for Windows Services because of this error.
    
    Program: Host Process for Windows Services
    File: C:\Windows\System32\sysmain.dll
    
    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    	- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    	- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
    
    Additional Data
    Error value: C000000E
    Disk type: 3
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="49152">1005</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-03-13T02:57:48.000000000Z" />
        <EventRecordID>78625</EventRecordID>
        <Channel>Application</Channel>
        <Computer>RAHMANI-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>C:\Windows\System32\sysmain.dll</Data>
        <Data>Host Process for Windows Services</Data>
        <Data>C000000E</Data>
        <Data>3</Data>
      </EventData>
    </Event>
    Code:
    Log Name:      Application
    Source:        Application Error
    Date:          3/15/2015 8:18:51 PM
    Event ID:      1005
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      RAHMANI-PC
    Description:
    Windows cannot access the file C:\Windows\System32\qmgr.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Host Process for Windows Services because of this error.
    
    Program: Host Process for Windows Services
    File: C:\Windows\System32\qmgr.dll
    
    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    	- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    	- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
    
    Additional Data
    Error value: C000000E
    Disk type: 3
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="49152">1005</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-03-15T12:18:51.000000000Z" />
        <EventRecordID>80472</EventRecordID>
        <Channel>Application</Channel>
        <Computer>RAHMANI-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>C:\Windows\System32\qmgr.dll</Data>
        <Data>Host Process for Windows Services</Data>
        <Data>C000000E</Data>
        <Data>3</Data>
      </EventData>
    </Event>
    Does this make any sense? Found it in application message center..
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #20

    Rahmani said:
    Laith said:
    Try to running chkdsk /r and sfc /scannow.
    SFC /SCANNOW Command - System File Checker
    Trying to run the chkdsk command by the reboot:

    Code:
    Checking file system on C:
    The type of file system is NTFS
    Volume label is windows7_OS.
    The volume is clean.
    Cannot open volume for direct access.
    Autochk cannot run due to an error caused by a recently installed software package.
    Use the system restore feature from the control panel to restore the system to a point prior to the recent software package installation.
    An unspecified error occurred (766f6c756d652e63 3f1)



    Windows starts up normally after that..
    The command you actually ran appears to be CHKDSK - and not SFC.
    Please follow ALL the instructions here...

    Please follow the Windows Update Posting Instructions and post the requested data

    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

    Please also post the C:\Windows\windowsudpate.log file
      My Computer


 
Page 2 of 4 FirstFirst 1234 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 08:39.
Find Us