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Windows 7: Windows 7 Update Fail, Error 80073712

13 Mar 2015   #1
Rahmani

Windows 7 ultimate x64
 
 
Windows 7 Update Fail, Error 80073712

I was trying to upgrade to windows 8 Pro on my Lenovo G580, as I got my student license from my University. There started the problem, when trying to upgrade from the DVD (burnt ISO) the upgrade immediately sends "Setup failed to initialize the startup folder" error.

So after few searches, I found on lenovo website that I need to install all important updates first. That's where I found another problem, which is my thread about. I tried so many methods until I found this forum.

Few other problems I ran through while trying to fix it alone:
  • Updating seems like stuck at 0KB total, 0%, and returns the same error after a while.
  • Can't enter safe mode from F8, it gets stuck at some CPNP file while loading. However, I can enter the safe mode by choosing Safe Boot from Msconfig and restarting the system.
  • Running CHKDSK from CMD [Admin] gave "F Parameter not specified, running in read-only mode", and then runs normally.
  • Tried to download and install updates alone, they all fail when trying to install.
  • One of the times where the update readiness tool was running, my pc encountered BSoD. And once when I was scanning with malwarebytes.
  • SFC Scannow command scan returns that no violations in integrations where found.


Note: I just ran the SURT, it said installation successful after a while of running it!



Thanks in advance,

Rahmani




Attached Thumbnails
Windows 7 Update Fail, Error 80073712-6zzeb09.png  
Attached Images
Windows 7 Update Fail, Error 80073712-dgpctbs.png 
My System SpecsSystem Spec
.
13 Mar 2015   #2
Laith

Windows 10 Professional x64
 
 

Try to running chkdsk /r and sfc /scannow.
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
13 Mar 2015   #3
Rahmani

Windows 7 ultimate x64
 
 

Code:
C:\windows\system32>chkdsk /r
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N) y

This volume will be checked the next time the system restarts.

C:\windows\system32>
When I restarted the PC I got an error code but couldn't catch it on time. (going to restart again to get it.)
My System SpecsSystem Spec
.

13 Mar 2015   #4
Rahmani

Windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by Laith View Post
Try to running chkdsk /r and sfc /scannow.
SFC /SCANNOW Command - System File Checker
Trying to run the chkdsk command by the reboot:

Code:
Checking file system on C:
The type of file system is NTFS
Volume label is windows7_OS.
The volume is clean.
Cannot open volume for direct access.
Autochk cannot run due to an error caused by a recently installed software package.
Use the system restore feature from the control panel to restore the system to a point prior to the recent software package installation.
An unspecified error occurred (766f6c756d652e63 3f1)
Windows starts up normally after that..
My System SpecsSystem Spec
13 Mar 2015   #5
Laith

Windows 10 Professional x64
 
 

Quote:
Autochk cannot run due to an error caused by a recently installed software package. Use the system restore feature from the control panel to restore the system to a point prior to the recent software package installation. An unspecified error occurred
Please list all the programs you have installed.
My System SpecsSystem Spec
13 Mar 2015   #6
Rahmani

Windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by Laith View Post
Quote:
Autochk cannot run due to an error caused by a recently installed software package. Use the system restore feature from the control panel to restore the system to a point prior to the recent software package installation. An unspecified error occurred
Please list all the programs you have installed.
Code:
Name                                                              Version         
Google Talk Plugin                                                5.40.2.0        
Facebook Video Calling 3.1.0.521                                  3.1.521         
RuneScape Launcher 1.2.3                                          1.2.3           
SketchUp Import for AutoCAD 2014                                  1.1.0           
Autodesk App Manager                                              1.1.0           
Autodesk Featured Apps                                            1.1.0           
Secure Download Manager                                           3.1.60          
Windows 7 USB/DVD Download Tool                                   1.0.30          
Microsoft Application Error Reporting                             12.0.6015.5000  
Microsoft Office OneNote MUI (English) 2010                       14.0.7015.1000  
Microsoft Office Access MUI (English) 2010                        14.0.7015.1000  
Microsoft Office Shared Setup Metadata MUI (English) 2010         14.0.7015.1000  
Microsoft Office Excel MUI (English) 2010                         14.0.7015.1000  
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010  14.0.7015.1000  
Microsoft Office Access Setup Metadata MUI (English) 2010         14.0.7015.1000  
Microsoft Office PowerPoint MUI (English) 2010                    14.0.7015.1000  
Microsoft Office Publisher MUI (English) 2010                     14.0.7015.1000  
Microsoft Office Outlook MUI (English) 2010                       14.0.7015.1000  
Microsoft Office Office 64-bit Components 2010                    14.0.7015.1000  
Microsoft Office Shared 64-bit MUI (English) 2010                 14.0.7015.1000  
Microsoft Office Word MUI (English) 2010                          14.0.7015.1000  
Microsoft Office Proofing (English) 2010                          14.0.7015.1000  
Microsoft Office Single Image 2010                                14.0.7015.1000  
Microsoft Office Click-to-Run 2010                                14.0.4763.1000  
Microsoft Office Shared MUI (English) 2010                        14.0.7015.1000  
Microsoft Office Proof (English) 2010                             14.0.7015.1000  
Microsoft Office Proof (Spanish) 2010                             14.0.7015.1000  
Microsoft Office Proof (French) 2010                              14.0.7015.1000  
Autodesk Material Library Base Resolution Image Library 2014      4.0.19.0        
Windows Live Essentials                                           15.4.3502.0922  
Windows Live Writer                                               15.4.3502.0922  
WinAutomation                                                     5.0.1.3787      
MSXML 4.0 SP3 Parser (KB2758694)                                  4.30.2117.0     
Skype™ 6.20                                                      6.20.104        
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148    9.0.30729.4148  
Energy Management                                                 7.0.3.4         
Google Toolbar for Internet Explorer                              1.0.0           
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219       10.0.40219      
Intel® Trusted Connect Service Client                             1.23.605.1      
Microsoft Visual C++ 2005 Redistributable (x64)                   8.0.61000       
Microsoft SQL Server 2005 Compact Edition [ENU]                   3.1.0000        
Microsoft Expression Encoder 4 Screen Capture Codec               4.0.3205.0      
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219       10.0.40219      
Media Go Video Playback Engine 2.4.103.12040                      2.4.103.12040   
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005        12.0.21005      
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005     12.0.21005      
Windows Live Remote Client Resources                              15.4.5722.2     
Microsoft Mathematics Add-in (32-bit)                             2.0.040811.01   
Windows Live ID Sign-in Assistant                                 7.250.4225.0    
Windows Live SOXE Definitions                                     15.4.3502.0922  
Oracle VM VirtualBox 4.2.14                                       4.2.14          
Camtasia Studio 8                                                 8.0.4.1060      
Autodesk ReCap                                                    1.0.43.13       
Autodesk ReCap Language Pack-English                              1.0.43.13       
Command and ConquerTM Generals Zero Hour                          1.00.0000       
Windows Live Mesh ActiveX Control for Remote Connections          15.4.5722.2     
Windows Live Communications Platform                              15.4.3502.0922  
OneKey Recovery                                                   5.60.0000       
Windows Live Movie Maker                                          15.4.3502.0922  
Microsoft Visual Studio Tools for Applications 2.0 Runtime        9.0.30729       
Apple Software Update                                             2.1.3.127           
Windows Live UX Platform Language Pack                            15.4.3508.1109  
Windows Live Photo Gallery                                        15.4.3502.0922  
Eraser 6.0.10.2620                                                6.0.2620        
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)       10.0.50908      
Windows Live Mail                                                 15.4.3502.0922  
Java 8 Update 31                                                  8.0.310         
VC80CRTRedist - 8.0.50727.6195                                    1.2.0           
MSVCRT_amd64                                                      15.4.2862.0708  
Windows Live Messenger                                            15.4.3502.0922  
Atheros Bluetooth Suite (64)                                      7.4.0.135       
Apple Application Support                                         2.3.6           
Windows Live Language Selector                                    15.4.3508.1109  
Windows Live Writer                                               15.4.3502.0922  
Mesh Runtime                                                      15.4.5722.2     
Microsoft .NET Framework 4.5.2                                    4.5.51209       
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161    9.0.30729.6161  
Adobe Acrobat XI Pro                                              11.0.07         
Adobe Refresh Manager                                             1.8.0           
Adobe Reader XI (11.0.10)                                         11.0.10         
Microsoft Expression Encoder 4                                    4.0.3205.0      
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161    9.0.30729.6161  
Windows Live Photo Gallery                                        15.4.3502.0922  
System Requirements Lab CYRI                                      6.0.19.0        
Windows Live Photo Common                                         15.4.3502.0922  
Windows Live PIMT Platform                                        15.4.3508.1109  
D3DX10                                                            15.4.2368.0902  
AutoCAD 2014 - English                                            19.1.18.0       
AutoCAD 2014 Language Pack - English                              19.1.18.0       
AutoCAD 2014 - English                                            19.1.18.0       
Junk Mail filter update                                           15.4.3502.0922  
Windows Live Movie Maker                                          15.4.3502.0922  
Shared C Run-time for x64                                         10.0.0          
Windows Live Remote Service                                       15.4.5722.2     
Ayat                                                              1.3.1           
Windows Live Mesh                                                 15.4.3502.0922  
Windows Live Messenger                                            15.4.3502.0922  
YouCam                                                            3.10.0000       
UserGuide                                                         1.0.0.6         
Autodesk Material Library 2014                                    4.0.19.0        
Google Update Helper                                              1.3.25.11       
Skype Click to Call                                               7.3.16540.9015  
Microsoft Visual C++ 2005 Redistributable (x64)                   8.0.59192       
Google Update Helper                                              1.3.26.9        
Microsoft Mathematics (64-bit)                                    4.0             
Windows Live Mail                                                 15.4.3502.0922  
Adobe Help Manager                                                4.0.244         
MSVCRT                                                            15.4.2862.0708  
Dolby Advanced Audio v2                                           7.2.7000.11     
Windows Live Remote Client                                        15.4.5722.2     
Bluetooth OBEX File Transfer                                      1.2.1.1         
Media Go                                                          2.8.303         
Microsoft Visual C++ 2005 Redistributable                         8.0.56336       
Windows Live Photo Common                                         15.4.3502.0922  
Autodesk Content Service                                          3.1.3.0         
Autodesk Content Service Language Pack                            3.1.3.0         
Intel(R) Driver Update Utility 2.0                                2.0.0.29        
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030     11.0.61030      
Microsoft Visual C++ 2005 Redistributable                         8.0.61001       
Microsoft Visual Studio Tools for Applications 2.0 - ENU          9.0.30729       
QuickTime 7                                                       7.76.80.95      
Intel(R) C++ Redistributables for Windows* on Intel(R) 64         11.1.048        
Windows Live Mesh                                                 15.4.3502.0922  
Windows Live Writer                                               15.4.3502.0922  
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148    9.0.30729.4148  
                                                                                  
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17      9.0.30729       
Microsoft Silverlight                                             5.1.30514.0     
System Requirements Lab for Intel                                 4.5.24.0        
Autodesk 360                                                      4.0.27.1        
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030        11.0.61030      
PowerDVD                                                          10.00.0000      
Intel(R) Chipset Device Software                                  10.0.13         
Windows Live MIME IFilter                                         15.4.3502.0922  
Adobe AIR                                                         16.0.0.273      
Adobe Download Assistant                                          1.2.8           
Chrome Remote Desktop Host                                        41.0.2272.41    
Windows Live UX Platform                                          15.4.3502.0922  
Windows Live Remote Service Resources                             15.4.5722.2     
Windows Live Writer Resources                                     15.4.3502.0922  
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17      9.0.30729       
Windows Live Installer                                            15.4.3502.0922  
NVIDIA PhysX                                                      9.10.0513       
Lenovo Bluetooth with Enhanced Data Rate Software                 6.5.1.3200      
Windows Live SOXE                                                 15.4.3502.0922  
Media Go Network Downloader                                       1.5.19.0        
Java Auto Updater                                                 2.8.31.13       
Trapcode Suite 64-bit                                             12.1.0          
Razer Game Booster                                                3.5.6.0
I had lots of driver updates too. I guess it counts?
My System SpecsSystem Spec
13 Mar 2015   #7
Laith

Windows 10 Professional x64
 
 

Hm, can you run Malwarebytes Anti-Malware?
Malwarebytes Anti-Malware Free
My System SpecsSystem Spec
13 Mar 2015   #8
Rahmani

Windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by Laith View Post
Hm, can you run Malwarebytes Anti-Malware?
Malwarebytes Anti-Malware Free
Sorry for the late reply, It seems like my security softwares are malfunctioned! My Bitdefender services are not running, and malwarebytes is not starting up. Tried to use rkill, but it didn't change anything:
Code:
Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 03/14/2015 12:09:57 PM in x64 mode.
Windows Version: Windows 7 Ultimate Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * Advanced Explorer Setting Removed:  HideIcons [HKCU]

Backup Registry file created at:
 C:\Users\Rahmani\Desktop\rkill\rkill-03-14-2015-12-10-06.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

 * Windows Firewall Disabled

   [HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
   "EnableFirewall" = dword:00000000

Checking Windows Service Integrity: 

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures: 

 * No issues found.

Checking HOSTS File: 

 * No issues found.

Program finished at: 03/14/2015 12:18:36 PM
Execution time: 0 hours(s), 8 minute(s), and 38 seconds(s)
My System SpecsSystem Spec
14 Mar 2015   #9
Laith

Windows 10 Professional x64
 
 

Oh, i know the root now, the CBS is corrupt.

This normally can be fixed if you run sfc /scannow, i posted a guide on post #2.
My System SpecsSystem Spec
14 Mar 2015   #10
Rahmani

Windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by Laith View Post
Oh, i know the root now, the CBS is corrupt.

This normally can be fixed if you run sfc /scannow, i posted a guide on post #2.
Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\windows\system32>
My System SpecsSystem Spec
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