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Windows 7: Error 80070490 With 5 Failed Updates

13 Mar 2015   #1
quatre

Windows 7 Professional x64
 
 
Error 80070490 With 5 Failed Updates

The failed updates are 3004375, 3031432, 3033929, 3035131, and 3046049.

The .cab files all had to be removed from CBS.zip to come under the upload size limit. I can send them separately if needed.

I'd be grateful for any help. Thanks!




Attached Thumbnails
Error 80070490 With 5 Failed Updates-error.jpg  
Attached Images
Error 80070490 With 5 Failed Updates-sfc-results.jpg 
Attached Files
File Type: log WindowsUpdate.log (1.50 MB, 2 views)
My System SpecsSystem Spec
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13 Mar 2015   #2
Laith

Windows 10 Professional x64
 
 

Can you please follow this guide and report back.
Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
13 Mar 2015   #3
quatre

Windows 7 Professional x64
 
 

Thanks for the reply! I have an OEM installation of Windows 7 Professional x64. It's currently activated and has never had an activation issue.

Since it's the updates that are failing, I followed Windows Update Posting Instructions. Did I confuse something and follow the wrong steps?
My System SpecsSystem Spec
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13 Mar 2015   #4
Laith

Windows 10 Professional x64
 
 

No you didnt. Can you re-install Windows? Before doing that run chkdsk /r and sfc /scannow.

SFC /SCANNOW Command - System File Checker

After that do the exact same steps but type in chkdsk /r
My System SpecsSystem Spec
13 Mar 2015   #5
quatre

Windows 7 Professional x64
 
 

Thanks again for your help!

Quote:
Can you re-install Windows?
I would like to avoid that if at all possible. It's an OEM install, so I don't have installation media. I've read the tutorial on this forum for an OEM clean-install and it's not trivial, plus I would have to reinstall all the other programs. Some posters here seem to have success with custom fixes for missing/corrupted Windows Update files, so I was hoping that this would work for me as well.

Quote:
Before doing that run chkdsk /r and sfc /scannow
I ran sfc /scannow before creating this thread. Its completion screenshot is the second image in the original post. (I hope the images are showing up.)

Windows Update Posting Instructions didn't mention chkdsk, so I'm a bit perplexed as to that suggestion. Did I miss something?
My System SpecsSystem Spec
14 Mar 2015   #6
Laith

Windows 10 Professional x64
 
 

Okay, we'll try to avoid that. Can you boot into safe mode and install the updates from there? Just install one at a time and reboot.
Safe Mode
My System SpecsSystem Spec
15 Mar 2015   #7
quatre

Windows 7 Professional x64
 
 

Thanks for the reply.

Installing in safe mode failed as well. No error code was given, but it's probably the same underlying issue.

An aside for others who might want to try this anyway: Windows Update service is not enabled by default in safe mode (with networking.) Wuauserv can be enabled manually by adding a key to the registry, but the UI will not show up, so the updates have to be downloaded manually.

I'm stumped at this point. Is it possible for to look at the CBS.zip attached to the opening post and fix the corrupted/missing files etc?
My System SpecsSystem Spec
15 Mar 2015   #8
Laith

Windows 10 Professional x64
 
 

My System SpecsSystem Spec
15 Mar 2015   #9
quatre

Windows 7 Professional x64
 
 

Quote:
Hi, Laith. Thanks for the reply. That has already been done. In fact, it's the first thing I did because it's the first step in Windows Update Posting Instructions. The CheckSUR log is in the CBS.zip file attached to the opening post. Are the attachments in the original post not showing up? Please let me know if that's happening.

I would really appreciate it if someone can look at the logs generated by SURT and Windows Update. Thanks!
My System SpecsSystem Spec
16 Mar 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the summary from your CheckSUR scan.

Code:
Summary:
Seconds executed: 1616
 Found 19507 errors
  CBS Registry Error Total count: 1
  CBS Watchlist Package Missing Total count: 17689
  CBS Watchlist Component Missing Total count: 1817
As you can see, there is massive corruption in the registry.
I can really only recommend a repair install - or a clean one, should the repair fail.
My System SpecsSystem Spec
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