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Windows 7: Malfunctioning Windows Update and Related Error Codes

22 Mar 2015   #11
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thank you Noel for coming to help.


My System SpecsSystem Spec
.
24 Mar 2015   #12
shstudent

Windows 7 Home Premium 64-bit
 
 

Hey there NoelDP.

Just that gentle reminder... and I've chosen not to shout, as you suggested
Anyhow, I am looking forward to, and will be grateful for, your assistance. Thanks!
My System SpecsSystem Spec
25 Mar 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - shlaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder shlaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Also run a new SFC /SCANNOW, and post the new log file - I need to see that before we can do the rest of the file repairs.
My System SpecsSystem Spec
.

28 Mar 2015   #14
shstudent

Windows 7 Home Premium 64-bit
 
 

Hi NoelDP

Thanks for you assistance so far.
Here I've uploaded the whole CBS folder:

https://drive.google.com/file/d/0B1O...ew?usp=sharing

Regards.
My System SpecsSystem Spec
03 Apr 2015   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the results of the CheckSUR....
Quote:
ummary:
Seconds executed: 1935
Found 185 errors
Fixed 152 errors
CSI Manifest Missing Total count: 55
Fixed: CSI Manifest Missing. Total count: 55
CSI Payload File Missing Total count: 76
Fixed: CSI Payload File Missing. Total count: 43
CBS MUM Missing Total count: 24
Fixed: CBS MUM Missing. Total count: 24
CBS Catalog Missing Total count: 2
Fixed: CBS Catalog Missing. Total count: 2
Fixed: CBS Paired File. Total count: 26
CSI Store Directory Missing Total count: 28
Fixed: CSI Store Directory Missing. Total count: 28
... so it's happy now

See how Windows Update behaves now - do a Check for Updates, and attempt to install ONLY the oldest found update - what happens?
If it goes in OK, try the rest.
My System SpecsSystem Spec
05 Apr 2015   #16
shstudent

Windows 7 Home Premium 64-bit
 
 

Hi NoelDP!

Thank you so much for solving the problem I was experiencing with the updates. From the time I copied the contents of the Manifest and Packages folders and followed the other instructions you gave, I realise I wasn't getting the error at the bottom right of my monitor again.

I just check for updates as you suggested. Four (4) were successfully installed. However, there has been one (1) optional update that has refused to install since Sept., 2010 (nVidia - Display - NVIDIA GeForce 6150SE nForce 430). Anyhow I will not let that bother me. The most important things are fine. Thanks a million again!
My System SpecsSystem Spec
06 Apr 2015   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'd hide that NVidia update - go to the manufacturer's website and download the latest one from there, instead.
My System SpecsSystem Spec
06 Apr 2015   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks as if there should still be some problems, as there are payload file errors (which CheckSUR can find, but never fix)

Please run SFC /SCANNOW again, and post the latest CBS.log file, and I'll see what I can do about them.
My System SpecsSystem Spec
06 Apr 2015   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - shlab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\shlab
hit the enter key - if you get a 'Not Found' error try
DIR D:\shlab
or
DIR E:\shlab



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\shlab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
12 Apr 2015   #20
shstudent

Windows 7 Home Premium 64-bit
 
 

Hi NoelDP

I started your most recent set of instructions but when I reached the 'Repair My Computer' screen, I am being asked for the windows installation disc, which I do not have.

What do I do next, or have I gotten the instructions wrong?

Awaiting your response.
My System SpecsSystem Spec
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 Malfunctioning Windows Update and Related Error Codes




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