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Windows 7: Win 7 Pro x64 Updates not working at all, errors 800736B3 and 80246007

18 Mar 2015   #1
elanus

Windows 7 Pro x64, Windows 7 Enterprise x32
 
 
Win 7 Pro x64 Updates not working at all, errors 800736B3 and 80246007

I am dealing with interesting but messy situation with almost new PC.

PC specs: Lenovo ThinkCentre M93p, Windows 7 Pro x64

While windows updates were working normally initially, they are not working at all anymore - all OS updates are failing and do not install (with error code 800736B3). I have tried different voodoo (for me) tricks to no avail. Manually downloaded individual update fails to install as well.

Another issue are huge CBS.log (approx 500MB before cab files are auto-done).

What I have done:

- run SFC /scannow (several times, before and after running SURT)
(result is always "Windows Resource Protection found corrupt files but was unable to fix some of them"

- run SURT

- run "Windows Update Diagnostic"
(result is rather confusing - it keeps mentioning 0x80070003 not fixed, but then show as fixed in details - I am attaching screenshots as well)

+ deleting / renaming specific folders as was advised in several forums, restarting WU, BITS services ...

The issue remains same as before - Windows updates are still not installing.
Mostly they fail with 800736B3, sometimes with 80246007 (same "KB" update)

Fresh CheckSUR.log is clean, but I am attaching CheckSUR.persist with some issues for reference.
I am also attaching two partial CBS.log files (after deleting CBS.log at some point). If older CBSpersist are needed, I can provide them (but they are big 3MB - 40MB per file).

Can gurus please help? Thank you in advance ...

EDIT: At moment there are 45 critical updates, that do not install ...




Attached Images
Win 7 Pro x64 Updates not working at all, errors 800736B3 and 80246007-0x80070003.jpg Win 7 Pro x64 Updates not working at all, errors 800736B3 and 80246007-0x80070003-2.jpg 
Attached Files
File Type: zip CheckSUR.persist.zip (1.0 KB, 1 views)
My System SpecsSystem Spec
.
23 Mar 2015   #2
elanus

Windows 7 Pro x64, Windows 7 Enterprise x32
 
 

Bump: any knowledgeable good soul around?
My System SpecsSystem Spec
23 Mar 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry for the delay!
The problem with this error is that it's relatively rare, and tends from what I can make out to be caused by severe registry corruption - although it's possibly the result of (another) failed updated from MS.

In your case, there is come corruption in the SFC scan...
Code:
 Line 5762: 2015-03-18 19:52:34, Info                  CSI    000003d5 [SR] Repairing 3 components
 Line 5763: 2015-03-18 19:52:34, Info                  CSI    000003d6 [SR] Beginning Verify and Repair transaction
 Line 5766: 2015-03-18 19:52:34, Info                  CSI    000003d8 [SR] Cannot repair member file [l:24{12}]"cryptdlg.dll" of Microsoft-Windows-cryptdlg-dll, Version = 6.1.7601.18150, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5769: 2015-03-18 19:52:34, Info                  CSI    000003da [SR] Cannot repair member file [l:26{13}]"tzres.dll.mui" of Microsoft-Windows-International-TimeZones.Resources, Version = 6.1.7601.18588, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"sl-SI", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5772: 2015-03-18 19:52:34, Info                  CSI    000003dc [SR] Cannot repair member file [l:26{13}]"tzres.dll.mui" of Microsoft-Windows-International-TimeZones.Resources, Version = 6.1.7601.18588, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"sl-SI", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch



I'll post a fix protocol for these when I can.
My System SpecsSystem Spec
.

24 Mar 2015   #4
elanus

Windows 7 Pro x64, Windows 7 Enterprise x32
 
 

Thank you for reply and help. Will wait for your fix ...
My System SpecsSystem Spec
24 Mar 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - eusaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\eusaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\eusaa
or
DIR E:\eusaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\eusaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
28 Mar 2015   #6
elanus

Windows 7 Pro x64, Windows 7 Enterprise x32
 
 

Thank you, will try it on Monday (as it is for remote computer) ...
My System SpecsSystem Spec
08 Apr 2015   #7
elanus

Windows 7 Pro x64, Windows 7 Enterprise x32
 
 
Fresh CBS log

Sorry that it took so long, as I didn't have access to the computer. I am attaching fresh CBS log
My System SpecsSystem Spec
08 Apr 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

the SFC scan is clear

So - does Windows Update now work? - what is the new error message (if any) after doing a Check for Updates?
My System SpecsSystem Spec
09 Apr 2015   #9
elanus

Windows 7 Pro x64, Windows 7 Enterprise x32
 
 

Vast majority still failing. Only few "processor" updates went through. Will get report and post it here.
My System SpecsSystem Spec
08 May 2015   #10
elanus

Windows 7 Pro x64, Windows 7 Enterprise x32
 
 

Sorry for long delay. Updates still not working, all fail (except windows defender updates) with error code 800736B3.
My System SpecsSystem Spec
Reply

 Win 7 Pro x64 Updates not working at all, errors 800736B3 and 80246007




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