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Windows 7: windows update: errors 800B0100 and 80070002

19 Mar 2015   #1
theiviaxx

windows 7 professional x64
 
 
windows update: errors 800B0100 and 80070002

i ran windows update and it seemed to do its thing. Then it seems to always want to update (had the shield icon on the shutdown button). So after doing that a few times i realized it was failing to actually apply the updates and giving me the following errors:

800B0100
80246007
80070002

I've tried the update rediness tool, the "fix it" thing from microsoft which failed to fix it and i tried updating individually, but they all fail with the same error.

Attached is my log from SUR

Thank you!




Attached Files
File Type: log CheckSUR.LOG (39.2 KB, 3 views)
My System SpecsSystem Spec
.
23 Mar 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You appear to have some major corruption present.
Code:
Seconds executed: 721
 Found 115 errors
  CSI Manifest All Zeros Total count: 69
  CBS MUM Corrupt Total count: 23
  CBS Catalog Corrupt Total count: 23
Luckily, it's all from a single update, so it may be fixable.

I'll post a fix protocol when I can get through my backlog!
My System SpecsSystem Spec
23 Mar 2015   #3
theiviaxx

windows 7 professional x64
 
 

thank you

My IT dept will probably need to know what is going on, can't go installing just anything off the internet. They believe it has to do with trying to install 32bit updates on a 64bit machine. Is there anything to that? Do you know what it causing the problem?

Thanks!
My System SpecsSystem Spec
.

23 Mar 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Almost certainly the problem is shutting off the computer during an update installation - It's no possible to install 32-bit updates to a 64-bit machine without breaking much more than this!
My System SpecsSystem Spec
24 Mar 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - tvxaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder tvxaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.


It looks as if I was a little optimistic about everything being from one update - terhe are a few files I've been unable to find yet, but let's see how this lot does
My System SpecsSystem Spec
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 windows update: errors 800B0100 and 80070002




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