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Windows 7: Windows Not Genuine, Update Not Working

20 Mar 2015   #1
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 
Windows Not Genuine, Update Not Working

So I have a client PC that I don't have all the required info for (not logged in right this second) but I have the diag report.

PC says not genuine and won't update. The key that is coming up seems to be an evaluation copy. Is this just a bad update that may have caused her to become not genuine or is this a non genuine copy? Getting legal is no problem but I don't want to have her buy a new license if its just a problem and not because the previous tech gave her cracked software.

Tried to run CheckSur but it won't work. I was able to rearm the key because it acts like an evaluation key but that only helps for a couple days.

One error I was getting :
0xC004F063 computer bios is missing required license

I'll add more info when I can get back on the PC.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {37A32799-CD1C-4787-8B2F-E62412D6A2D2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150113-1808
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:  B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:  <GenuineResults><MachineData><UGUID>{37A32799-CD1C-4787-8B2F-E62412D6A2D2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1274916623-1545373943-3133267663</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP  Pavilion dv4 Notebook  PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.17</Version><SMBIOSVersion  major="2"  minor="6"/><Date>20091210000000.000000+000</Date></BIOS><HWID>DA0A3407018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central  Standard  Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product   GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft  Office Enterprise  2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65791</Pid><PidType>14</PidType></Product></Products><Applications><App  Id="15" Version="12" Result="100"/><App Id="16" Version="12"  Result="100"/><App Id="18" Version="12" Result="100"/><App  Id="19" Version="12" Result="100"/><App Id="1A" Version="12"  Result="100"/><App Id="1B" Version="12" Result="100"/><App  Id="44" Version="12" Result="100"/><App Id="A1" Version="12"  Result="100"/><App Id="BA" Version="12"  Result="100"/></Applications></Office></Software></GenuineResults>   

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-2752014
Installation ID: 013385457926395250945264290812234020547845948004659165
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 2
Trusted time: 3/19/2015 3:41:57 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:26:2015 17:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEA6GEcBF8RVPkeeeRK/EvOcOpFmH6gBzS5GHk=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-MPC
  FACP            HP            REPLEY  
  HPET            HPQOEM        SLIC-MPC
  BOOT            HPQOEM        SLIC-MPC
  MCFG            HPQOEM        SLIC-MPC
  SLIC            HPQOEM        SLIC-MPC
  SSDT            AMD           PowerNow



My System SpecsSystem Spec
.
20 Mar 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Gator I don't know if I can help but lets see if we can gather some information.

1. What are the system specs of trouble computer?

2. Is their a Microsoft COA sticker on the computer? If some what Windows system is it for?

3. What is a evaluation copy?

Your first post states.

Quote:
So I have a client PC
From the log shows
<Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv4 Notebook

The only bios date I find in the log is.

<SMBIOSVersion major="2" minor="6"/><Date>20091210000000

My understand of these things are.
The date is Jan. 21 of 2009 for the bios.
Window 7 didn't come out until later.
I don't think that HP made a Notebook in 2009.

The log shows
Windows License Type: OEM SLP
My System SpecsSystem Spec
20 Mar 2015   #3
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

I don't have the full system specs right now as I only got to be on the computer for a little while before they closed down. They are real estate agents so they are always busy so fixing their PC is not their first priority. Still haven't had a chance to get back on the problem PC.

The COA sticker is faded beyond recognition according to her. I tried pulling it with magic jelly bean but it seems to have picked up a generic and/or cracked key that I can easily find hits on with Google. As far as I know, thats either the wrong key or its for sure cracked, right?

When I checked on Microsoft website to see if the key is good, it said "thank you for using the evaluation copy...." so thats why I called it that. It seems like it thinks its a developer preview that only had a limited product key.

Sorry, I can see how saying I "have" the PC will make it seem like its in my possession but Im working remotely.

I know your hands are tied until I can get more info so no worries. I will update once I can get back on the PC. Its entirely possible that she may just want to buy a new one and cut ties with this one so Im not sure if she still wants it fixed, just trying to get ideas and see if something is fishy or not.
My System SpecsSystem Spec
.

20 Mar 2015   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

The more information you can gather makes it easier for members here to help.
My System SpecsSystem Spec
20 Mar 2015   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

That BIOS date would be December 10, 2009, (Year, Month, Day) ,well after win 7 release.

Any of those key finders can see the SLP key that the factory uses for mass installation, but that key can't be used for activation, you need the one on the COA for that.
My System SpecsSystem Spec
20 Mar 2015   #6
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by derekimo View Post
That BIOS date would be December 10, 2009, (Year, Month, Day) ,well after win 7 release.

Any of those key finders can see the SLP key that the factory uses for mass installation, but that key can't be used for activation, you need the one on the COA for that.
Thanks, I figured it was wrong. I don't deal with activation issues too much thats why I turn to the professional
My System SpecsSystem Spec
20 Mar 2015   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thank you Derek.

Year-month-day. Now all I have to do is remember that.
I wrote it down so now all I have to do is remember where I put the note.
My System SpecsSystem Spec
23 Mar 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The problem here is typically caused by installation using Retail media in conjuction with the OEM_SLP Key found by a utility, instead of the proper COA SLP Key from the COA stoicker.
All that's required is this...

Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report.

(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
My System SpecsSystem Spec
23 Mar 2015   #9
RolandJS

Windows 7 Professional 64-bit
 
 

One of my three Windows 7 went inauthentic, invalid, although I never figured what went wrong.
Even a MS tech over the phone, with a ReInstall ISO/download couldn't get me past the inauthentic, invalid OS. Finally, because I did not have a good working restorable image -- a fresh reInstall from the true-blue MS W7Pro disk worked. I maintain good working OS images on 2 separate external USB HDs as a rule.
My System SpecsSystem Spec
24 Mar 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by RolandJS View Post
One of my three Windows 7 went inauthentic, invalid, although I never figured what went wrong.
Even a MS tech over the phone, with a ReInstall ISO/download couldn't get me past the inauthentic, invalid OS. Finally, because I did not have a good working restorable image -- a fresh reInstall from the true-blue MS W7Pro disk worked. I maintain good working OS images on 2 separate external USB HDs as a rule.
Until you get to Level 3 techs in MS support, it's unlikely they'll be able to decipher even the most basic parts of an MGADiag report - and very possible that they haven't heard of it at all.
Most will fumble around a bit and then do a repair install or even a clean install.
I reckon I can solve something like 80+% of non-genuine problems using MGADiag and other basic tools - MS have kept tight wraps on what the more complex parts of the report can actually tell them (if anything!)
My System SpecsSystem Spec
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